Research Grants (since joining Columbia University in 2002)
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2016-2019. National Science Foundation (NSF), Directorate for Engineering (ENG), Division of Civil, Mechanical and Manufacturing Innovation (CMMI),
Operations, Design and Dynamic Systems (ODDS) Cluster, Service, Manufacturing and Operations Research (SMOR) Program: NSF CMMI 1634133.
Data-Driven Queueing Models in Healthcare:
Accounting for stochastic Dependence and Time Dependence, 36 months, 341K.
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2013-2016. NSF, CMMI, Systems Engineering and Design Cluster (SED), Operations Research (OR) Program: NSF CMMI 1265070.
Fitting Time-Varying Queueing Models to Service System Data:
Accounting for Dependence in the Arrival and Service Processes, 36 months, 360K.
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2011-2014. NSF, CMMI, Operations Research Program: NSF CMMI 1066372.
Multiserver Queues with Time-Varying Arrival Rates, 36 months, 325K.
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2009-2011. NSF, CMMI, Service Enterprise Engineering Program: NSF CMMI (EAGER) 0948190.
Mathematical Models for Large-Scale Service Systems, 24 months, 225K.
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2007-2011. US-Israel Binational Science Foundation Grant, Co-PI with A. Mandelbaum and others.
Contact Centers. (travel support only)
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2005-2008. NSF Research Grant, Service Enterprise Engineering (SEE) Program within DMII Division of Engineering Directorate,
jointly funded with Division of Mathematical Sciences: NSF DMI 0457095.
Stochastic Models of Customer Contact Centers, 36 months, 500K.
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2003-2007. US-Israel Binational Science Foundation Grant, Co-PI with A. Mandelbaum and others.
Contact Centers. (travel support only)
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2003-2005. NSF Research Grant, Division of Mathematical Sciences (DMS), Exploratory program in Service Enterprise Engineering (SEE): NSF DMS 02-2340.
Stochastic Models for the Design and Management of Customer Contact Centers. 18 months, 150K.
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2003. IBM Faculty Award. 40K.