CUIT Backup Service Satisfaction Survey

PC Backup Service User Satisfaction Survey

Please take a few moments to complete the survey below. The information you provide in this survey will help us to improve the service.

If you have any questions, please feel free to contact us.

Please complete the following about yourself (all required fields are indicated by an *):

*First Name
*Last Name
*UNI
School/Department
*Job Category

Please rate the ease of using the backup and restore options:

	Easy	Difficult	Did Not Perform
Single,Multiple File Backups
Full System Backups
Single, Multiple File Restorals
Full System Restoral (Heal)

Please tell us how many times you used the following restoral options:

	1 - 2 Times	3 or More Times	Did Not Use
Single, Multilple File Restorals
Full System Restoral (Heal)

Please rate the following aspects of the PC Backup Service:

	Very Good	Average	Unsatisfactory
Ease of Backup
Ease of Restoral
Speed of Backups
Speed of Restorals

Please rate your experience with the documentation and help:

	Very Good	Average	Unsatisfactory	Did Not Use
Availablity of documentation
Availability of help
Ease of use
Ease of locating information
Clarity of information

Please indicate the resources below that you used to resolve your problem (check all that apply):

PC Backup Service Installation and User Guide

Connected Data Protector online services

Department IT group or CUIT

Other

Please rate the helpfulness of the support you received:

	Very Helpful	Neutral	Unhelpful
Department IT Administrator
CUIT Support
MALTS

How frequently did you contact IT support for assistance or to obtain an answer to a question?

	1 - 2 Times	3 or More Times	Did Not Contact
Department IT Administrator
CUIT Support
MALTS

Please use this area to provide us with additional information or comments:

May we contact you in the future for additional information?

Yes