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Frequently Asked Questions
- Q. How long does it take to do my first backup?
A. Your first backup could take overnite to complete. Exactly how long will
be determined by the type of computer (memory and processor) you are
backing up and your network connection. If you have several machines you
are backing up, this may also contribute to longer initial backup times.
With Connected, all data processing (identifying files to be backed up
on date, size, archive bit) takes place on the PC itself, and not on the
Connected server. Subsequently, the speed of your first backup will be
determined in large part by your PC. Your first backup should be done
to ensure all files get backed up with as little
interruption to your work as possible. Subsequent backups, if done
regularly, will take only 10-15 minutes.
- Q. What if I
forget to do a backup regularly?
A. Connected should be
configured to do backups on a regular schedule for you. If you want to
confirm your backup is proceeding, you can visit your Log after
starting up Connected DataProtected.
- Q. Is my data secure ?
Can anybody see my data once it's backed up?
A. Your data is
secure. It is sent, and stored, compressed and encrypted. Only your
account can access your data on the Data Center server. In addition to an
encryption key, you should add an Account Password to your backup to
establish even more protection.
- Q. I have a virus on my computer. How do I know I'm getting a clean
A. You would restore your best estimate - and then run a virus check immediately
upon completing the restore using the latest definitions. Make sure you do not
open or execute any files. Viruses cannot be transmitted from one user to another
in the Data Center. This is because your data (and everybody else's data) is
encrypted and compressed in 5mb data blocks. User data cannot be executed at all
within the data center.
- Q. What's the difference between Heal and Retrieve?
A. You use Retrieve to restore several files, a folder, all data files, or just
one file. Heal is used to recover your hard drive from a catastrophic failure
putting together your applications and operating system to the state it
was at the time of the restore.
- Q. I don't see a Heal Wizard tab. Does that mean I can't do a
A. If you don't see the Heal Wizard tab, it means you have not done a full backup
yet on your computer. This is mandatory before a Heal can be
- Q. Connected DataProtector doesn't start. Can I re-install it?
A. Yes. You may need to see yor departmental IT support contact for assistance
with this. You'll need to restore to an existing account.
- Q. I lost my encryption key - how do I get another one?
A. See your department IT contact.
- Q. Can I use my backup copy to move my whole computer to another
A. Only if the second computer has idenitical hardware and the same operating
systems as the original computer. To transfer just data - from one computer to
another, you would use the Data Migration command line utility. You would want
to get assistance with this.
Can I restore a file and still keep a copy of my current file?
A. Yes, you can indicate when you restore a file that you wish to save it
to different directory or to change it's name.
- Q. How long are files kept on the backup server?
A. This might vary depending on the file, when it was deleted or when it
was changed. Files deleted from your pc will be removed from the data
center after 90 days. For files that have been changed in some way, the
current configuration is that they are removed after 45 days or after 10
revisions. A cancelled account deletes after 1 day.
- Q. I backed up some private files by accident. How do I delete it
off the backup server?
A. Your files are stored compressed and encrypted. CUIT staff cannot see
your files. If you want the files removed from the server, you can
unselect a file from the backup list. It will be removed when you
do the backup.
- Q. If some other computer is backed up and they have a virus, can
they spread that virus to my files on the Connected server?
A. No, the files on the backup server are encrypted and compressed. A
virus will be dormant if it was backed up on the server. Please remember
always to run Operating System Updates and keep your Virus protection
software up to date with current definitions.
- Q. My backups are scheduled to take place during off hours
I'm out of the office). However, if my computer is not on during those
hours, the program doesn't perform a backup when I restart my computer the
next morning, but instead starts the backup later in the day. Why is this
A. The backup will not start when Windows starts, but will
take place at a random time between the hours selected
under Options -> Backup Schedule.
For More Help
Please report any problems to the Columbia Computing
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