Software > Security > Viruses > Symantec AntiVirus > Troubleshooting Tips for Windows Versions
If you have problems installing the current version of Symantec Endpoint Protection, you should review these possible solutions:
You do not have permission to run LiveUpdateYou will not be able to run the LiveUpdate program unless you have Administrator permissions. If your work group has been setup to NOT have Administrator privileges, your System Administrator can schedule LiveUpdate to run as Administrator. You should make this request from your System Administrator.
LiveUpdate cannnot connect or does not runYou can update your virus definitions using Symantec's Intelligent Updater as an alternative to updating virus definitions using Live Update. Intelligent Updater will update any Symantec product with the latest virus definitions.
You will need to remember to download the virus definitions on a regular basis (weekly, or if you prefer, daily). Be sure to download the correct file for your system. The file to download takes the form YYYYMMDD-###-x86.exe (for example, 20030930-020-x86.exe).
Visit Symantec's website concerning Intelligent Updater information and download.