Other Options for Acquiring Computer Help
Your computer may need a service which the Support Center does not provide
There are some services which the CUIT Support Center cannot
provide. Examples of this would include work on hardware or the
reformatting of your hard disk due to a virus infection. In these
cases, it will be necessary for you to get support from your vendor
(if your system is under warranty), or an outside source.
If you bring your laptop to the Walk-In Center in 202 Philosophy
Hall and it is determined that your system needs support we do not
provide, the Help Desk Consultant will give you an evaluation of the
problem and advise you as to what steps you will need to take when
dealing with an outside sources.
You may be provided a flyer which may have written comments from
the consultant. This flyer you should keep as it can be used to get
a 10% discount on services.
We recommend that you contact Techs in a Sec at 1-866-NYC-TECH.
We have arranged with Techs in a Sec a 10% discount for any
service they provide, if you show a valid Columbia ID card. For a
standard fee of $80.00 per hour, a qualified technician will come to
your home or office and will assist you with hardware issues, data
recovery, operating system updates and re-installation. Note, there is a minimum 1 hour charge for an on-site service call.
The discount offered to Columbia University students, faculty and
staff by Techs in a Sec is for service only, and not
parts. Please note that this is a referral service only.
The Trustees of Columbia University in the City of New York are not affiliated with and do not bear any responsibility for services provided by Techs in a Sec.
Techs in a Sec also offers service nationwide, so if you find
that you are travelling and need computer repair assistance, you can
contact them at 1-866-NYC-TECH and receive the same discount.
Techs in a Sec will return your call within 15-60 minutes,
and turn around time in most cases w ill be the same or the next day.
Support is offered 7 days a week and calls are answered up until 9pm.
You will be able to get an estimate as to what the charges will be
based on what needs to be done.
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