• Why can’t I have the newest XYZ phone?
• Why can’t I use my personal BlackBerry or iPhone to connect to my account? Why won’t you help me with my AOL (or other 3rd party) e-mail account?
• How can I encrypt my BlackBerry device?
• How to setup Verizon Tethering
• I purchased an iPhone 4 from CUIT, how do I get my free case?

We have standardized on the BlackBerry solution for our own CUIT employees, and we recommend these devices as the most cost effective means of meeting your business communication needs. We also provide support for iPhone. We continually test new devices to determine the feasibility of expanding our offerings. We do offer “special order” procurement for other devices, but regret that we are unable to offer the same high level of support and service as for the BlackBerry and iPhone.

Most devices will allow you to connect to your Columbia e-mail; your wireless carrier can assist you. If you have an Exchange account you will need a BlackBerry Enterprise Server account in order to enable full wireless synchronization of your account with your BlackBerry, and this is only provided to devices purchased through CUIT. Regrettably, because our support overhead is built into the cost of the equipment, we are unable to provide support for personal devices, 3rd party applications or e-mail accounts.

All data that passes between your device and the CUIT BlackBerry Enterprise Server is encrypted according to the 3DES standard. Newer devices allow you to enable an additional layer of encryption from the device itself. To do so, follow the instructions below. Note that it is possible that enabling this setting will cause a performance lag on your device because of the memory required by the device encryption process.

Depending on the amount of memory available for storing files in the device memory, you might not be able to encrypt files in the device memory.
Before you begin: To encrypt data in the device memory, you must have set a password for your BlackBerry(r) device.

1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Encryption.
4. Change the Encryption field to Enabled.
5. To encrypt data in the device memory, set the Device Memory field to Enabled.
6. To encrypt files stored on a media card and on your device, set the Media Card field to Enabled and perform one of the following actions:
• To encrypt files using an encryption key that your device generates, change the Mode field to Device.
• To encrypt files using your device password, change the Mode field to Security Password.
• To encrypt files using an encryption key and your device password, change the Mode field to Security Password & Device.
7. To also encrypt media files such as pictures, songs, and videos, set the Include Media Files field to Yes.
8. Press the Menu key.
9. Click Save.

Mobile Broadband allows you to use your device as a modem connected to your laptop if you subscribe to a qualifying data plan. By using the adaptor cable that is contained in the box for your BlackBerry device or smartphone, a connection can be made from your laptop computer to your Mobile Broadband capable device. By linking your laptop to your enabled device, you can establish a broadband connection anywhere within our Mobile Broadband Rate and Coverage Area. By using Mobile Broadband , you can transfer files, securely access corporate email and applications and download audio files and Web graphics. Having a true desktop-like web experience while out of the office will help you stay as productive as ever.

1. Access VZAM.net and select Download Now.
2. Select your laptop's operating system from the drop-down menu.
3. Select the device that you are using to tether.
4. Select the model of the device/hardware that you are using to tether.
5. Select your reason for downloading VZAccess Manager. Select Continue.
6. Enter your 10-digit Verizon Wireless number. Select Continue
7. Select Download Now.
   NOTE: If you are tethering with a PDA, you will have to install drivers before installing VZAccess Manager. To install the drivers, refer to Step 3 of the Installation Instructions. Once the drivers have been downloaded, you may download VZAccess Manager.
8. Select Open or Save the Download to a Desired Location.
Note: If you require device drivers to proceed, refer to the Installation Instructions for a direct link to download drivers for your specific device.
9. After VZAccess Manager has been downloaded, run the application and follow the setup wizard.

For BlackBerry or smartphone, use the data cable that came with your device to establish a connection between your device and your laptop.

CUIT is not issuing free cases for the iPhone 4. If you need a case immediately we can provide one at full price. Apple is offering a free case for each iPhone 4. For instructions on how to participate in that offer see: Apple Case Program.