AT&T ACUS Service

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Students who have a Housing and Dining contract or lease with University Apartment Housing are eligible to receive an AT&T ACUS Service account with Personal Security Code (PSC). The AT&T ACUS Service account is used to bill optional services such as cable television and upgraded Rolmphone services you subscribe to. In addition, calls made using the PSC are billed on the same account. See Telephone Rates and Charges for details on billing charges.

Creating an Account

If you have a Social Security Number: You can verify that you have an account or have one created at the ACUS website or call the AT&T ACUS Service Center at 1-800-445-6063.

If you do not have a Social Security Number: Undergraduate College and SEAS students who were assigned to Housing by July 25 should have had an account created. You should be able to access it at the ACUS Website as long as you know your temporary ID number.

Graduate students with no Social Security Number must calll ACUS at 1-800-445-6063. From a RolmPhone, you can contact ACUS by dialing 4ACUS (42287).

AT&T ACUS web site (http://www.acus.com/)
212-854-ACUS (212-854-2287) or 1-800-445-6063

Making Calls with Your Personal Security Code
Cable and Other Optional Service Billing
How You Receive Your AT&T ACUS Account
Managing Your AT&T ACUS Account
E-mail Notification: How Your Receive Your Bill
Making Payments Online, by Mail, or by Telephone

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The PSC (Personal Security Code) is a 10-digit number provided by AT&T ACUS that functions like a telephone calling card. Your 10-digit account number is separate number used for billing purposes. Only one account is issued per student. Your PSC usually remains the same while you are at Columbia.

Each student in a room or suite has an individual PSC and ACUS account. That means that each resident receives an individual bill from AT&T ACUS Service for any calls made with the PSC, no matter what RolmPhone you use or where it is located. You should not share your PSC with anyone else. Treat it as you would a credit card. Go to dialing instructions, if you need to know how to make calls.

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If you subscribe to any optional services, such as cable television, the monthly charges for these services are billed on the AT&T ACUS service bill monthly. The bill cycle begins on the 5th of a month and goes to the 4th of the next month. Cable and other optional service charges are billed the month following the service. Meaning, i.e., the October 5th bill will show the charges for cable service provided from September 5th or later to October 4th.

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AT&T ACUS accounts will be created for most College and SEAS students, excluding wait-listed and transfer students, by the August 8th. You will receive an email notice from AT&T ACUS customer service stating that you have an account. You should have the same account throughout your term at the University.

You may login to the ACUS website to get your account and PSC or call ACUS at 1-800-445-6063 weekdays from 11:30am to 8pm.

All international students who do not have Social Security Numbers and who are not notified via email that they have an account must call ACUS to get one if you intend to subscribe to cable or other telephone services in one of the residences supported by CUIT.

Graduate and General Studies students in University Apartment Housing will not have an account automatically created in most cases. Simply go to the ACUS website or call 1-800-445-6063 to get your account number.

Non-students, conference guests, interns and Teachers College students living at Columbia during the summer months are not eligible to receive an ACUS account.

Credit card payments
Account status
E-mail or address changes
Credit limit
Rate information
Ordering the Optional Calling Plan

To manage your account, it is recommended that you:

Get your account and PSC from ACUS by contacting them at 1-800-445-6063.
Go to the ACUS website.
Log on using your account number and PSC.
Select a User ID and password that is convenient for you to use. You can now use this information to log on to manage your ACUS account.

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Your ACUS bill is processed on the 4th of the month and can be viewed on the web. A notice is e-mailed to you stating that your bill is ready for viewing usually between the 5th and 8th of each month. If you do not receive notification of your bill, contact ACUS immediately via the web or telephone. If you do not make calls with your PSC nor have any optional services, you will not receive a bill.

If you prefer to receive a paper copy of your bill monthly, you may change to paper billing on the ACUS web site.

You are responsible for the accuracy of e-mail, campus, and/or home address in order to receive your bill. If you don't receive notification of a bill, check to find out where your bill is going by contacting ACUS using the contact information above.

Note: Bills of under $10 are not sent to international addresses.

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Online: Log into the ACUS website. Visa or Mastercard payments can be made on the site.

By mail: You will need a check or money order payable to Columbia University. Be sure to include your 10-digit account number on your check or money order. Send check or money order to:

ColumbiaUniversity
Church Street Station
P. O Box 1453
New York, NY 10008-1453

By telephone: Call ACUS at 800-445-6063. You only need to know your account number, not your PSC, to make payments 24 hours a day. If you don't know this information, then you will need to speak to a customer representative, weekdays from 11:30am to 8pm, to make your payment.