Your NetPhone uses soft keys—keys whose meaning changes
according to where you are in the menu structure. The current meaning
of a soft key is displayed directly above the key in the display area
of the phone.
To navigate through menus and to enter data, these are useful tips:
Use the up and down arrow keys to scroll through lists.
When menus have submenus, use the left and right arrow keys to
move one level up or down.
Press Menu to exit from any menu.
Press Directories to exit from any directory (Model 601
phone only).
To enter text using the dial pad, press the number key one or more
times. For example, for "A" press 2 and for "C" press
222. When in text-entry mode the display title will show
whether keys will generate numbers, upper-case, or lower-case
characters; the 1/A/a soft key can change this.
Setting up voicemail
In order to set up your NetPhone voicemail, you need to set a password
and record one or more greetings.
Accessing your voice mailbox
From your NetPhone
Press the Messages key.
Press the Connct soft key (Model 601: Connect soft key).
Press # after the mailbox prompt.
Enter your voicemail password after the password prompt. (If you have not yet set a personal password on your voicemail, use the default password 111.)
From someone else's NetPhone
Press the Messages key.
Press the Connect soft key.
After the mailbox prompt, enter your 5-digit extension.
Enter your voicemail password after the password prompt.
From any phone other that a NetPhone (Rolm, off campus or a cell
phone)
Method 1:
Dial your own phone number.
Press * during the greeting playback.
You will be connected to the voicemail main menu.
Method 2:
Dial 1-212-854-8600.
When prompted, enter your mailbox number (your five-digit extension).
Enter your voicemail password.
Setting or changing your password
If you know your voicemail password and want to change it, you can
use your phone or myNetPhone. If you've
forgotten your password, you should use myNetPhone to select a new
one. (MyNetPhone requires that you know your UNI password but not your
voicemail password.)
When prompted, re-enter your new password and press # to
confirm.
The system will announce that your password has been changed.
Tip: Your password should be between one and twenty-four numeric
digits.
Recording greetings
Recording personal greetings
You can record separate greetings (outgoing messages) for
internal and external callers, or you can use the
generic greeting and simply record your name in your own
voice. Use a temporary greeting ("vacation message") when your
normal working routine will be interrupted for a period of time,
e.g. when you are away on vacation or at a conference. The temporary
greeting overrides all other greetings; to return to using your
regular greetings, delete the temporary one.
Tip: If you prefer to use just one greeting rather than separate
internal and external greetings, use a "temporary" greeting
instead.
The system will confirm that your temporary greeting has been removed.
Press # to exit.
Choosing a voicemail delivery method
Setting your voicemail delivery method can only be done via myNetPhone.
By default your voicemail messages will be delivered to both your
phone and your email. In myNetPhone you can choose among four delivery
methods.
Delivery method
You'll know you have messages when...
Retrieving your messages
Telephone only
Message-waiting light on NetPhone is lit.
Dial into voicemail.
Telephone, with email notification
Message-waiting light on NetPhone is lit, and you will
receive email indicating that you have a new voicemail message
Dial into voicemail.
Email only
You will receive email with the voicemail message attached.
Log into email.
Email and telephone
Message-waiting light on NetPhone is lit, and you will
receive email with a copy of the voicemail attached.
Dial into voicemail and log into email. You will have to manage
both copies of the message separately.
Setting a voicemail referral extension
Setting a voicemail referral extension can only be done via myNetPhone.
Callers have the option to connect to the extension you set as your
referral extension by pressing 0 during the playback of
your greeting.
Tip: The referral extension you choose can be any valid 5-digit
NetPhone or Rolm extension.
Give another person permission to change your settings
Using myNetPhone you can
give another person permission to access your NetPhone account to
change settings such as forwarding, voicemail delivery method,
voicemail password, etc.
You might want to do this if you need someone to adjust your telephone
or voicemail settings on an ad hoc or ongoing basis. For example, you
might want to give someone access to your account while you are on
vacation or if you are unexpectedly called away from the office, or if
your voicemail is customarily handled by someone else.
Account owners are responsible for reviewing and keeping their proxy
list up to date.
How to give someone access to your account
When you log in to myNetPhone you will see a table identifying who has
permission to access to your account.
Tip: To grant someone access to your NetPhone account, you will
need to know their UNI but not their password.
Log in to myNetPhone using your UNI and UNI password.
Click on Permissions.
If you are the owner of more than one phone number, select the
appropriate extension from the Extension to Manage dropdown
menu.
Enter the UNI of the person to whom you want to give permission in
the Give permission to: box and click the Add UNI
button. .
Click Log Out to exit.
Removing another person's access to your account
Log in to myNetPhone using your
UNI and UNI password.
Click on Permissions.
If you are the owner of more than one phone number, select the
appropriate extension from the Extension to Manage dropdown
menu.
Select the UNI of the person whose access you want to remove from
the Remove permissions: dropdown menu and click the Remove
UNI button.
Click Log Out to exit.
Using myNetPhone to change settings
The
myNetPhone web page lets you manage certain options related to
your NetPhone service, including changing your voicemail delivery
method, selecting a referral extension, setting up call forwarding,
and changing your voicemail password.
Tip: If you forget your voicemail password, you can set a new one
yourself on the web using your UNI and password.
Adjusting the display contrast
To adjust the contrast on the display:
Press Menu and then select Settings, Basic, and
Contrast from the display menus.
Press the Up or Down soft keys or volume keys
to increase or decrease the display contrast.
Press the OK or Cancel soft key to accept or reject
the change.
Press Menu or the Exit soft key to return to the
idle display.
Adjusting the volume
Press the + or - volume key to adjust handset, headset,
and speaker volume during a call.
Press the volume keys in idle state to adjust the ringer
volume.
Tip: To conform to regulatory requirements, handset and headset
volume will return to a preset level after each call. Speakerphone
volume settings will be maintained across calls.
Setting headset memory mode
If you choose, the headset can be permanently enabled. This is
especially useful for regular headset users.
Press Menu and then select Settings, Basic, Preferences and
Headset Memory from the display menus.
Use the up or down arrow keys and the Select soft key to
enable headset memory mode.
Press Menu to return to the main menu.
Subsequent calls to or from this phone using the headset will cause
the headset key to flash. Pressing the line keys or the Answer
soft key to receive a call will connect to the headset
automatically.
Repeat the steps and select Disabled to turn headset memory
mode off.
Changing the display language
Press Menu and then select Settings, Basic, Preferences and
Language from the display menus.
Scroll through the list of available languages and press the
Select soft key when the desired language is highlighted. The
display will change to the language of your choice.
Exit to the idle display by pressing Menu.
Shared lines
Shared lines, also known as bridged line appearances (BLA), are
available with NetPhone. To configure your phone for shared lines,
please
contact CUIT.
A shared line is indicated by a different icon on the phone
display. If two phones share a line, an incoming call to that number
will cause both phones to ring. The call can be answered on either
phone but not both.
If a shared line is in use on one of the phones, it cannot be used on
the other one. The shared line icon changes to a moving icon and the
line LED turns red when the line is in use remotely.
Alternatives to shared lines
You can use one of the following alternatives if you need help
managing incoming calls and voicemail when a shared line setup is not
appropriate, for example if you are temporarily away from the office.
Using myNetPhone, set
your voicemail delivery method to Email and Telephone, and then
enter the email address of the person who will manage your voicemail
in the Email Address for Voicemail Delivery field. This will
enable the person to listen to your messages when they access their
email account; it will also provide you with a copy of incoming calls
in your phone's logs. You will still need to log into your voice
mailbox and manage these calls (listen, save, delete) when you return.
Use myNetPhone
to forward all your calls to another line during your absence.
Intercom
Intercom lines are available with NetPhone.
An intercom line has no associated voice mailbox and can accept no
incoming calls. It is meant for private communication between two
NetPhone customers. Please
contact CUIT to discuss seting up an intercom line in your
office.
Connecting your phone
Instructions for connecting your NetPhone are in the vendor's Quick
Start Guide for your phone:
Orange: data (Ethernet) port
Yellow: PoE (power over ethernet) port, for NetPhones
Black: analog port for traditional ROLM phone
Request design help
Please
contact CUIT if you would like help designing a phone setup to
meet the special needs of your office, or if you need more than two
lines on your phone. Available features include automatic call
processing/distribution, shared lines, intercom and multiple keys per
line.
MAKING CALLS
Placing a call
Using the handset: Pick up the handset to obtain dial tone and
then dial the desired number.
Using speakerphone mode: Press the speakerphone key, any assigned
line key, or the NewCall soft key to obtain dial tone and then
dial the desired number.
Using a headset: With a headset connected, press the headset key,
any assigned line key, or the NewCall soft key to obtain dial
tone, and then dial the desired number.
You also have the option of dialing directly from the dial pad without
first getting dial tone. Simply enter the number and then lift the
handset, press the Dial soft key, or press the headphone or
speakerphone key.
The active call will appear on the display showing the call duration
and destination.
What numbers to dial:
To call an 854-, 853-, or 851- number dial the prefix (4, 3, or
1) plus the last four digits.
To call an off-campus number, dial 93 plus the number.
Tip: During a call, you can alternate between handset, headset, and
speakerphone modes by pressing the headset or speakerphone keys or by
picking up the handset.
Leaving a voicemail message
If the party you're calling does not answer, you will be prompted to
leave a voicemail message.
Tips:
If you want to skip the greeting and record your
message immediately, press # once you hear the beginning of the
greeting.
If you want to leave voicemail without ringing the other party's
phone, don't dial their number; instead, dial 6-8600. You will
be prompted to enter the extension for which you want to leave a
message, and will then be able to record your message.
Ending a call
There are two methods to end a call:
Press the EndCall soft key.
Replace the handset, or press the speakerphone key if in speakerphone
mode, or press the headset key if in headset mode.
Emergency 911 calling
To report an emergency, please dial 99 or 854-5555 and
state your exact location (street address, floor, room). Please do not
dial 911—emergency responders cannot determine your location from
the Columbia phone system.
Using call logs
Your NetPhone stores lists of calls placed, missed, and received (100
of each).
To view the logs, press Menu followed by Features, Call
Lists, and Missed, Received, or Placed as
desired. Scroll through the lists using the up and down arrow
keys. For any call, press:
the Edit soft key to amend the dial string before dialing
the Dial soft key to dial the number
the Exit soft key to return to the previous menu
For additional choices, press the More soft key followed by:
the Info soft key to view information about the call
the Save soft key to store the contact in your contact
directory
the Clear soft key to delete the call from the list
Press the More and Exit soft keys to return to the idle
display.
Tip: The arrow keys are shortcuts for reviewing call logs. Press
the right arrow key for placed calls, the left arrow key for received
calls, or and down arrow key for missed calls.
Redialing a number
Press Redial to dial the number of the last call placed from
your phone.
To redial another previously dialed number:
Press the right arrow key from the phone's idle display to see the
list of placed calls,
OR
Press Menu and then select Features (Model 601: Press the
Directories key). Select Call Lists and Placed Calls
from the display menus to access the list.
Navigate using the up and down arrow keys, and press
the Dial soft key to place the call.
Using the contact directory
In addition to lists of missed, placed, and received calls, your phone
can store a local directory of 500 contacts. You can add, edit,
dial, or search for any contact in this list with just a few
keystrokes.
To add or edit a contact:
If you have a Model 430 phone, press Menu and select
Features and Contact Directory. If you have a Model 601
phone, press Directories and select Contact
Directory.
Press the More and Add soft keys to enter
another contact into the phone's database, or navigate to an existing
entry and press the Edit soft key.
Enter the first and/or last name from the keypad. Press the
1/A/a soft key to select between numeric and upper/lower case
alphanumeric modes. Press the More and Encode soft keys
to access special characters in other languages if necessary. (Model
601: Press the Encoding soft key.)
Enter a phone number for the contact. This is a required field and
it must be unique (not already in the directory). The Speed Dial Index
will automatically be assigned the next available index value.
Ring Type and Divert Contact may be left blank.
Use the right and left arrow keys to switch between Enabled and
Disabled settings for the last four fields.
Press the Save soft key to confirm or the Cancel
soft key to abandon the changes then press the Menu key
(Model 601: Directories) or the
Exit soft key to return to the idle display.
Tip: Contacts can be added easily from call logs. See Using call logs for more information.
To search for a contact:
Press the More and Search soft keys from the Contact
Directory menu.
Using the dial pad, enter the first few characters for first or
last names.
Press the Search soft key to search for contacts.
Successful matches can be dialed from the resulting screen.
To dial from your contact directory:
Once you have located the contact you want to call, either by
searching or scrolling through your contact directory, press the
Dial soft key to dial the number.
Using speed dial
Speed dial allows you to (1) assign speed dial indices to contacts,
and (2) associate numbers in your contact directory with available
line keys on your phone (a maximum of one for Model 430 phones, five
or more for Model 601 phones), allowing you to dial these numbers
quickly and easily.
Tip: If an incoming phone number is assigned to a line key, you
cannot use that line key for a speed dial assignment.
Each entry you add to your contact list is assigned the next
consecutive speed dial index; when you add an entry, it will be
associated automatically with the next available line key, until they
are all filled. This means that with a Model 430 phone (two lines),
the first contact you add will automatically show up as the one speed
dial you have available. (One line is reserved for your own number.)
With a Model 601 phone, the number of line keys available for speed
dial assignment depends on how many actual incoming lines you have on
your phone. You can change the speed dial indices assigned to your
contacts in order to control which one(s) and in which order they
appear on your line keys.
Changing a speed dial index:
Press Menu and select Features and Contact
Directory. (Model 601: press Directories and select
Contact Directory.) Scroll to the entry of your choice using
the up and down arrow keys and press the Edit soft key.
Delete the existing speed dial index by scrolling down to the
Speed dial field and then pressing the << soft key
(Model 601: the x key.)
If desired, enter a new speed dial index. (if you have a Model 430
two-line phone, setting someone's speed dial index to 1 will
allow you to dial their number by pressing your second line key if
it's not in use for an actual second line.)
Press the Save soft key to confirm or the Cancel
soft key to abandon the change and press the Exit soft key to
return to the idle display.
Dialing with speed dial:
To dial a number assigned to a line key, simply press the line
key directly opposite the number on the display.
To dial any contact with an assigned speed dial index, press the
up arrow and then the speed dial index.
Tip: To view a list of assigned speed dial entries, press the up
arrow from the idle display. Navigate up and down the list using the
up and down arrow keys; dial by pressing the check mark key, the
Dial soft key, or the speed dial index.
Muting the microphone
To prevent the party on the other end of a call from hearing you
during a call, press the Microphone Mute key. The LED on the
phone will light up and a flashing microphone on the display indicates
that the other party (parties) cannot hear you.
Microphone mute applies to all modes: handset, speakerphone,
and headset. You can still hear all other parties while Mute is
enabled.
Press the Microphone Mute key again to turn off the feature.
4-xxxx (officers and administrators) 3-xxxx (students) 1-xxxx (digital Centrex)
Medical Center tie line
51x-xxxx
Columbia University operator
90
Teachers College tie line
94-xxxx
LDEO tie line
95-xxxx
NYC PSAP (Public Safety Access Point)
911 93,911
Columbia University Emergency (calls Public Safety command center at 854-5555)
99
NYC information, directory assistance, etc.
93,311 93,411
North American number
93,1(xxx)xxx-xxxx
International number
93,011x...
Personal Security Code (PSC)
97 + PSC + area code and number
Using a personal security code
Personal security codes allow charging calls on a restricted line by
prefixing the call with a special code.
To use your personal security code to make a call, dial 97 plus
your code, and then the number.
If you need to set up a personal security code, please contact CUIT.
Blocking caller ID
Caller ID can be blocked for ALL calls via myNetPhone.
To block your outgoing caller ID on a per-call basis, press *67
and then dial.
If you have blocked your caller ID for all calls via
myNetPhone, you can allow it to be sent on a per-call basis by
prefixing the number you dial with *82.
Making a conference call
You can create a conference with two other parties using the phone's
local conferencing feature.
Place a call to the first party.
Press the Cnfrnc soft key on a Model 430 (Model 601: the
Conference key) to create a new call. The active call will
automatically be placed on hold.
Dial the phone number of the second party or use the arrow keys to
access speed dial numbers, or missed, placed and received call
lists. From one of these lists press the Dial soft key.
When the second party answers, press the Cnfrnce soft key
(Model 601: the Conference key) again to join all parties in
the conference, or press the Split soft key to put the first
call on hold and keep the second call as the active call.
A conference may be created at any time between an active call and a
call which is on hold (on the same line or another line) by pressing
the Join soft key.
Tip: Ending the call on the conference originator's phone will not
end the conference; the other two parties can continue to talk.
If you need to create a conference with more than three participants,
please contact
CUIT.
Splitting a conference
When a conference has been established, pressing the Split soft
key will split the conference into two calls on hold.
RECEIVING CALLS
Answering a call
Using the handset: Pick up the handset.
Using speakerphone mode: Press the speakerphone key, the line key
with the active indicator, or the Answer soft key.
Using a headset: Press the headset key.
The active call will appear on the display showing the call duration
andorigination.
Tip: Pressing the Reject soft key will send an incoming call
directly to voicemail.
Call waiting
If an incoming call arrives while you are on the phone, you will hear
a beep as well as see an indication on the display that you have a
second call. Press the Hold soft key to put the first call on
hold; you will hear your phone ring with the second call. Press the
Answer soft key to answer it.
Putting a call on hold
During a call, press Hold or the Hold soft key. The
call will be placed on hold and this will be indicated on the
display. Press the Resume soft key or the line key to retrieve
the call.
Managing multiple calls on hold
If multiple cals are on hold on a single line key, use the arrow
keys to switch between the calls and then press the Resume soft
key to retrieve the desired call. If more than two calls are on hold
on a single key, an indication will appear on the display; for example
2/3 shows that this is the second of three calls.
If calls are on hold on more than one line key, the details of the
calls on any line can be viewed by pressing the line key and holding
it down for a few seconds. If a line key is pressed briefly, the first
call on hold on that line will be retrieved.
Transferring calls
During a call, press the Trnsfr soft key (Model 601: the
Transfer key) to place the active call on hold.
Dial the number to which you want to transfer the call, OR use the arrow keys to access speed dial numbers and missed, placed,
and received call lists. From one of these lists, press the
Dial soft key.
Press the Trnsfr soft key (Model 601: the
Transfer key) again to complete the transfer. This can be done
as soon as you hear the ringback sound, or you can wait until the
third party answers and talk to them before completing the
transfer.
The transfer may be cancelled during establishment by pressing the
Cancel soft key. The original call will be resumed.
Tip: You can also make a blind transfer (without talking to the
third party) by pressing the Blind soft key.
Tip: Do not transfer a call to an intercom line. Doing so does not
allow the caller to leave voicemail, and the light on the target
phone will not light up to indicate the incoming call.
Transferring calls with a shared line/intercom setup
If your phone is configured with shared lines and an intercom, xxx
Place the call on hold.
Use the intercom to announce the call.
Hang up your phone; the other person should press the line key
associated with the incoming call to retrieve it.
Tip: Remember—do not transfer the call to the intercom
line!
Transferring a call directly to voicemail
You can transfer a call directly to someone else's voicemail.
With the caller on the line, press the Trnsfr soft key (Model 601: the
Transfer key), the Blind soft key, and then *6
and the extension where you want to transfer the call. Finally, hang
up the phone. This is a blind transfer; you will not have an
opportunity to leave a message of your own.
Parking and picking up calls
If you receive a call on one phone, you can "park" it in a "parking
lot," go to another phone, and pick the call.
Tip: You can only pick a parked call from another NetPhone.
To park a call, transfer it to 700 and make note of the parking
lot number you're given, e.g. 701:
Press the Trnsfr soft key (Model 601: the Transfer
key) and dial 700.Do NOT press the Blind soft
key!
Press the Send soft key.
Listen to the parking lot number, press the Trnsfr soft key
(Model 601: the Transfer key) again to park the call, and hang
up.
To pick the call from another phone, dial the parking lot number you
were given, in this case, 701, and press the Send soft key.
Forwarding all calls
Call forwarding can also be managed via myNetPhone.
To forward all incoming calls to another number:
Press the Fwd soft key (Model 601: Forward)
from the phone's idle display or press Menu and select
Features and Forward.
(Optional) If multiple
lines are present, select which line to forward.
Enter a
forwarding number.
Press the Enable soft key to
confirm Call Forwarding.
The idle display will return and show a moving arrow on the line label
to indicate that the line is forwarded.
Note: if you set forwarding with myNetPhone, you will not see
any indication on the phone.
To turn call forwarding off:
Press the Fwd soft key (Model 601: Forward)
from the phone's idle display or press Menu and select
Features and Forward.
(Optional) If multiple lines are in use, select which line to
disable.
Press the Disable soft key.
Tip: Call forwarding is not available on shared lines.
Do not disturb Do not disturb can also be managed via myNetPhone.
To prevent the phone from ringing on incoming calls, press Menu
and select Features and Do not disturb. (Model 601:
Press the Do Not Disturb key.) A flashing icon and text on the
display indicates that Do Not Disturb is turned on.
Note: if you set this feature from myNetPhone, you will NOT see any
indication on the phone.
Calls recieved while Do Not Disturb is enabled are sent to
voicemail and logged in the missed calls list.
To turn off Do Not Disturb press Menu and select
Features and then deselect Do Not Disturb. (Model
601: Press the Do Not Disturb key again.)
(Optional) If multiple lines are in use, Do not disturb can be
set on a line-by-line basis via myNetPhone. When Do
not disturb is enabled for a particular line, this is indicated by
a flashing
X beside the line indicator on the display.
Rejecting anonymous calls
You can configure your phone to reject anonymous calls (calls
without caller ID information) via myNetPhone.
Hunt groups
When a call comes in to a number set up as a hunt group, it will ring
sequentially on up to 10 phones until someone picks it up. This
feature is most commonly used by groups or departments that receive a
high volume of calls which can be handled by any member of the
group.
Please
contact CUIT if you would like to set up a hunt group in your area.
USING VOICEMAIL
Reviewing and responding to messages
Listening to new and old messages
After you log in to voicemail, you will hear the number of new
and old messages.
Press 1 to listen to new messages. If you have
only old messages, this will take you to your old messages.
Tip: The message-waiting light on your phone will go out after you
have listened to all your new messages. It will NOT go out if you only
listen to your messages in email.
Press 2 to change folders and listen to previously
saved messages. Note that if you select a folder which contains no
messages, the system will simply go back to the menu and ask you to
select a different folder.
Five folders are available for organizing and storing messages. When a
caller leaves you a message, it is placed in your
new folder. It will be moved to your old folder if you
listen to the message but do not delete it, save it to a folder, hang
up while it is playing, or do nothing.
Press 0 for new messages.
Press 1 for old messages.
Press 2 for work messages.
Press 3 for family messages.
Press 4 for friends messages.
Press # to cancel (return to main menu).
While listening to a message
Press # to fast forward through the message in
three-second intervals. You must wait for the actual message to start;
pressing # while the message envelope (the date/time
information) is playing will exit voicemail.
Tip: If you want to skip the envelope and go directly to the message, press 1 after the envelope starts playing.
Press * to rewind the message in three-second intervals.
Press 0 to pause/stop play, and 0 again to
resume play.
Press 6 to skip to the next message.
After listening to a message
The options available after listening to a message will vary
depending on the state of your mailbox. Follow the voice prompts to
hear the envelope information (the time and date the message was left
along with the caller's phone number), to return to the previous
message, to repeat the current message, to play the next message, to
delete/undelete the message, or to forward a copy of the message to
another extension.
Note: You cannot forward a voicemail message from a NetPhone mailbox to
a traditional Rolmphone mailbox.
You can also save a copy of the message to one of the pre-defined
folders.
Tip: Saving a message the the New folder will re-mark the
message as new.
Listening to messages via email
If you have selected either Email Only or Email
and Telephone as your voicemail delivery method, you will receive
a copy of each of your voicemail messages as an attached sound file
(with the extension .wav) that you can play through your
computer. You will hear the exact message that was left in the voice
of the person who called.
You can listen to your voicemail messages using
Windows Media Player on a Windows computer, or QuickTime or
RealPlayer on a Macintosh.
Notes: Listening to your messages on your computer will NOT affect
the message-waiting light on your phone. Deleting a message from email
will not delete it from your phone, and vice versa. Some PDAs generate
errors if you try to listen to your voicemail messages in your email
application.
Sending broadcast voicemail
Please
contact CUIT if you would like to discuss sending broadcast
voicemail.
TROUBLESHOOTING
Troubleshooting steps are provided here for some common issues that
may arise with your NetPhone. If these do not solve your problem, or
if you prefer not to attempt to troubleshoot yourself, please contact
the
CUIT Help Desk.
Rebooting your phone
At some point you may be asked to reboot your phone, for example to
accept a new configuration or new software.
To reboot, simultaneously press and hold the Messages, Hold,
and Volume keys for more than three seconds, or until you hear
a beep.
Finding your phone's MAC and IP addresses
As part of a troubleshooting process, a technican may ask you to
provide your NetPhone's MAC or IP address.
Your phone's MAC address is printed on the white label on the bottom
of your phone.
To obtain the IP address of your phone, press Menu and then
Status, Platform, and Phone. Use the down arrow to
scroll down until you see the item labeled IP.
Uploading your contacts
As part of a maintenance process, a technican may ask you to force
your phone to upload a current copy of your contact list. You can do
this by tricking your phone into thinking you've edited one of your
contacts.
If you have a Model 430 phone, press Menu and select
Features and Contact Directory. If you have a Model 601
phone, press Directories and select Contact
Directory.
With any contact selected (it doesn't matter which), press the
Edit and then the
Save soft keys.
Press the Exit soft key to return to the idle display.
No dial tone
Verify that your NetPhone is connected correctly to the power source.
Is the display illuminated?
Is the network cable connected properly at the rear of the phone?
(Tip: Try unplugging and re-inserting the cable.)
Determine whether dial tone is present on any other audio paths.
Switch between handset, headset (if present) or speakerphone to see if dial tone is present on the other paths.
If dial tone exists on one of the other paths, connect a different handset or headset to isolate the problem.
No display, incorrect display or bad contrast
Verify that your NetPhone is connected correctly to the power source.
Is the display illuminated?
Is the network cable connected properly at the rear of the phone?
(Tip: Try unplugging and re-inserting the cable.)
Reboot the phone to obtain a default level
of contrast.
Verify that you can place and receive calls.
Place a call to the phone under investigation, and check that
the display shows the incoming call information.
Lift the handset, ensure that dial tone is present, and place a
call to another extension. Check that the display changes in
response.
No ringing
If your phone is not ringing:
Adjust the ring setting using the volume up/down keys on the
phone.
Verify that you can place and receive calls.
Place a call to the phone under investigation, and check that
the display shows the incoming call information.
Lift the handset, ensure that dial tone is present, and place a
call to another extension. Check that the display changes in
response.
No audio on headset
Verify that the headset is connected correctly:
Ensure that the headset is plugged into the jack on the phone
marked Headset at the rear of the phone.
Ensure that the headset amplifier (if present) is turned on and/or
the volume is adjusted correctly.
Ensure that the headset is compatible with the phone.
No response from feature key presses
If you press a feature key on your phone and nothing happens, you
should verify that the phone is in an active state:
Make a call to the phone to check that the inbound call display
and ringing is normal. If successful, try to press feature keys while
the call is active to try to access your contact list, for example.
Press Menu and then select System Status and
Server Status to confirm that the line is actively registered
on the server.
Reboot the phone to attempt re-registration to
the server.
Display shows "Network link is down"
Verify that the network cable is connected properly:
Press Menu and select Status, Network, and
Ethernet. Scroll down to verify that the LAN port is
Active.
Reboot the phone to attempt reconnection
to the network.
