FUNDAMENTLS OF OMBUDS PRACTICE

This is a practice-based course designed to introduce students to ombuds work, and to help students develop the skills, knowledge, and attitudes required to succeed in the role of an organizational ombuds.  Underlying theory will be explored in the context of practice. This course will emphasize the Standards of Practice and Code of Ethics put forth by the International Ombudsman Association (IOA).  Upon successful completion of the course, students will be fundamentally prepared to apply for entry-level positions in the field of organizational ombuds and should have the requisite knowledge base to sit for the IOA’s Certified Organizational Ombuds Practitioner exam.

Note for NECR Students: This course is offered as an elective in the Negotiation and Conflict Resolution (NECR) program. The course builds upon students’ negotiation and mediation skills and self-awareness as a practitioner.  It is highly recommended that students complete PS5105, PS5107 and PS5124 prior to enrolling in this course.