Provides students with a fundamental understanding of manufacturing and service operations and their role in the organization. Surveys a wide range of operations topics including:

• Process flow analysis
• Inventory management
• Capacity planning
• Total quality management
• Technology management
• Manufacturing and service strategy.

Recommended for students with an undergraduate degree in Industrial Engineering.

Exam must be taken prior to the second term.

Open book, 3 hours, calculators and computers permitted.

Richard Chase & Nicholas Aquilano, Production & Operations Management 6^th ed., (Homewood, IL; Richard Irwin, 1992).