Columbia University Housing

Maintenance Request Button

Public Safety

Columbia Public Safety can be contacted at any time by dialing the campus Emergency Number at ext. 99. They should be notified in the following circumstances:

  • If suspicious persons, activities, or incidents are witnessed anywhere on campus.
  • If you are assaulted.
  • If your room has been broken into in any way.
  • If any of your property is stolen or vandalized.
  • If your room key has been stolen.
  • If a fire occurs.
  • If you witness any of the above, or any other public disturbance.
Public Safety can contact Columbia Emergency Medical Service (CAVA) if necessary and will inform your RA and Residential Programs staff of the situation at an appropriate time. For less urgent situations, you may contact Public Safety or your RA directly. Except for holiday and intersession periods, an RA will be on duty in your building each night between 9:00pm and 8:00am. RA on-duty schedules are posted at building security desks or in the lobbies of the residence halls.

General Safety Guidelines: Inside the Residence Halls

  • Keep your room and suite doors locked at all times.
  • Do not sign anyone into your residence hall whom you do not know or who will not be in your company at all times. Remember that you are responsible for anyone you sign in.
  • Never open your door to strangers. If a stranger asks to make a phone call, refer them to the pay phones in the lobby, or in an emergency to the nearest RA. If the person persists or tries to gain entry, contact Public Safety.
  • Avoid keeping large amounts of cash or valuables in your room.
  • Stairs should not be used when you are alone or as a means to escape pursuers or potential attackers. Go to an area where other people are present.
  • Never give out private information to strangers over the telephone. This includes your voice mail greeting. If you are the victim of telephone harassment, report it to Public Safety and your Assistant/Associate Director (AD).

General Safety Guidelines: Outside the Residence Halls

  • If you feel that you are being followed, cross the street and remain alert.
  • Avoid walking near dark doorways, abandoned buildings, or other locations where someone could be hiding. Avoid shortcuts and stay in well-lit areas.
  • If a vehicle stops and the occupant asks for directions, remain on the sidewalk and do not approach the car.
  • When arriving home by private vehicle or taxi, ask the driver to wait until you are safely on campus grounds, and preferably inside your residence hall.
  • Arrive with your keys in hand so that you can quickly open the door.

General Safety Guidelines: Elevator Safety

  • Before entering an elevator, check to see who is inside. If you do not feel comfortable, wait for the next elevator.
  • Never tamper with or abuse any of the equipment or controls.
  • Never pry open doors or hold them open by the safety edges.
  • Never exceed the capacity posted in the elevator car.
  • Should an elevator stop between floors, use the emergency phone located in the elevator car; it will provide direct access to Public Safety. They will give you proper instructions on how to proceed.
  • Never attempt to exit an elevator that is stuck between floors without directions and assistance from emergency personnel.
  • Report elevator malfunctions to 212-854-2779. Specify the elevator location, the nature of the problem, and the number of passengers in the elevator.
  • Never use elevators in a fire.

General Safety Guidelines: Personal Safety

In the event of an emergency, call ext. 99. Utilize campus Public Safety services to prevent criminal activities on and around campus. If you are assaulted, remain calm, do not try to resist or overcome the suspect and try to get a good description of him or her. Report the crime immediately to Public Safety for assistance.

Customer Service Center
118 Hartley Hall - (212) 854-2775

Hospitality Desk
Hartley Lobby - (212) 854-2779

General Inquiries
housing@columbia.edu