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Routine operation and maintenance of your building and apartment is the responsibility of your building Superintendent who reports to a Director of Residential Services. The names and telephone numbers of your building Superintendent and Director of Residential Services will be provided to you when you sign your lease or contract and are posted at your building. Any necessary repairs will be performed directly by your Superintendent, building personnel or by a contractor, such as a plumber or an electrician. The Superintendent for your building is directly responsible for the maintenance and operation of your building and its systems. His/Her responsibilities include staff supervision, contractor supervision, janitorial maintenance, preventive maintenance, repairs, and building services. He or she is expected to respond promptly and courteously to your requests or complaints regarding service and /or maintenance. Superintendents carry pagers and are expected to be on call 24 hours a day, but only for emergencies after their regular working hours. In most buildings, Superintendents work from 8:00 a.m. to 4:00 p.m. Monday to Friday. Directors of Residential Services Directors of Residential Services work out of the University Apartment Housing office and are responsible for overseeing and ensuring the efficient operation of your building. Directors of Residential Services work with Superintendents, building staff, and contractors to provide the best possible service to you and your neighbors. If you have a special problem that the building Superintendent has not been able to correct, you should contact your Director of Residential Services at the phone number or email address indicated below. Please keep in mind that Directors of Residential Services are often in the field inspecting buildings and apartments and it may take a few hours for you to receive a return call. If your Director of Residential Services is not available when you call, please leave a message with a phone number or, if your problem is urgent, ask to speak to another available Director of Residential Services. Below is an alphabetical list of Directors of Residential Services:
Emergencies and Urgent Off-Hour Problems (see
also Department
of Public Safety)
If you have an emergency maintenance problem during the hours of 9:00 a.m. to 5:00 p.m. (except weekends and University holidays), please contact your building Superintendent immediately. You can also call your Director of Residential Services at 212-854-9301 and should do so if you cannot reach the building Superintendent. The heating season begins October 1st and ends May 31st. Our goal is to maintain a warm and comfortable temperature in your apartment according to the following New York City guidelines. If an elevator is out of service or is not functioning properly and an out of service notice is not posted on the elevator, please follow the emergency procedures outlined above. When necessary an elevator service contractor will be contacted and will respond within one to two hours depending upon the day and hour and the availability of service mechanics. Charges for Repairs, Damages, and Lockouts Damages Your building is treated by an exterminating company at least once a month. A notice is posted in your building before the scheduled treatment date to allow you to sign up and request extermination in your apartment. If you do not sign this notice, the exterminator will not treat your apartment. We encourage all tenants to have their apartments treated at least every other month. If the exterminator has been treating your apartment and you continue to have problems or if you have a special request, please contact your Superintendent or Director of Residential Services. Radiator valves cannot be used to regulate the amount of heat in your apartment. These valves must be either fully opened or fully closed. Leaving valves partially open can cause banging, leaks, and the inefficient operation of the building's heating system. If you are experiencing any problems with your radiators, please fill out a Maintenance Request Form and inform your Superintendent. We encourage all residents to cooperate with Columbia's and New York City's recycling programs. Your assistance in properly cleaning and separating recyclable material will allow building personnel to devote more time to other needed tasks and will help keep your building and neighborhood cleaner. Residents are asked to separate all newspapers, magazines, corrugated cardboard, jars, bottles, and cans and to place them in the designated recycling area of their building. Unit Inspection for Graduating Students Units occupied by graduating students are inspected prior to the current occupant's vacancy. Due to time constraints of preparing units for incoming students, these inspections and assessments are performed throughout the year, generally within three months of a student's graduation. Each inspection typically takes 15 minutes. The building Superintendent will provide access to each unit, so the inspection does not need to be scheduled in advance and the tenant does not need to be home. All inspections are performed by a member of the Residential Operations central staff. If you have any questions, please send us an email message: uah@columbia.edu and include your full name, UAH address, and the details of your question or concern.
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