If LSO cannot repair the equipment, LSO staff will recommend
that the LSO Liaison for that location contact the Financial
Services Office to request a repair estimate from the University's
microcomputer equipment repair vendor. (Through 7/31/98, this vendor
is Key
Systems/MicroAge.) Financial Services is the only group that can
authorize vendor repairs or repair estimates.
The University's microcomputer equipment repair vendor will
perform an onsite visit to diagnose the problem and then forward a
repair estimate to Financial Services.
Financial Services will decide whether to proceed with the
repair or not; for expensive repairs, Financial Services will normally
contact LSO to determine whether a repair is justified or whether the
equipment should be replaced.
If the decision is NOT to repair the equipment and a
replacement is authorized, the department should then complete an LSO
Site Planning Form, indicating that a replacement is being
requested. The make, model and serial number of the equipment to be
replaced must be included in the form. The form should also indicate
whether a temporary loan of equipment is required while the new unit
is being ordered.