How to Install Missing Word 2.0 Converter and Works Converter 
Article ID: Q139869
Revision Date: 28-MAR-1996

The information in this article applies to:

 - Microsoft Word for Windows 95, version 7.0

SYMPTOMS 

When you try to open a Word 2.0 or a Works word-processing file, the file
appears as gibberish on the screen. Or, if you have Confirm Conversions At
Open selected, when you try to open a Word 2.0 or Works file, no suitable
choice appears on the Convert File From list. 

CAUSE 

When you installed Word, you chose to perform a Typical, Custom, or Compact
installation. If you chose Custom, you may have cleared the Converters And
Filters option. Some text converters are not installed with a Typical or
Compact installation. 

Converters Installed During             Converters NOT installed during 
  Typical Setup                             Typical Setup   

Microsoft Excel                         Word for Windows 2.0
Word 6.0                                Word for the Macintosh 4.0-5.2
                                        Word for MS-DOS 3.0-6.0
                                        RFT-DCA
                                        Write
                                        WordPerfect 6.0
                                        WordPerfect 5.x
                                        Works for Windows 3.0
                                        Works for Windows 4.0
                                        WordStar


RESOLUTION 

1. Quit Word.

2. Click the Windows Start button, point to Settings, and click Control
   Panel.

3. Double-click Add/Remove Programs.

4. Click the Install/Uninstall tab.

5. In the list of installed software, select either Microsoft Word or
   Microsoft Office.

6. Click Add/Remove.

7. In the Setup box, click Add/Remove button.

8. If you are using Office Setup, select Converters Filters, and Data
   Access. Click Change Option.

   a. Select Converters. Click Change Option.

   b. Select the items you want to install.

   c. Click OK.

   d. Click Continue.

   e. When prompted by Setup, insert the appropriate disk or compact disc.

   The new component is installed.

9. If you are using Word Setup, select Converters and Filters. Click Change
   Option.

   a. Click Converters. Click Change Option.

   b. Select the items you want to install.

   c. Click OK.

   d. Click OK again.

   e. Click Continue.

   f. When prompted by Setup, insert the appropriate disk or compact disc.

   The new component is installed.


WINDOWS NT 

If you are running Word for Windows 95 on Windows NT, substitute the
following steps for steps 1-5 above: 

1. Quit Word.

2. From Program Manager, choose Run from the File menu.

3. Type a:\setup. Click OK. Insert Disk 1 of the Word Setup disks. Continue
   with step 6 above.


MORE INFORMATION 

For more information on exactly which components are installed during each
type of Setup, please see the following article in the Microsoft Knowledge
Base: 

   ARTICLE-ID: Q116728
   TITLE     : Word for Windows 95: Files Installed During Setup