Catalogers Desktop I usually solve these problems by replacing the license file in

Backup of Novell Servers
If BackupExec does not see the LSO1 or LSO2 Netware File Systems:
Try running BeStart at the console of each server. If that does not solve the problem:
a) under tools--> options --> netware, uncheck "Enable agents using Netware IPX/SPX protocol"
b) close the BackupExec application
c) stop all BackupExec services and then restart them all
d) retstart the BackupExec application
e) the LSO1 and LSO2 Netware File Systems should show up in backup selections
f) repeat above, this time enabling agents using IPX/SPX if they are any such agents.

Catalogers Desktop
If users report app is frozen or license is expired, I usually solve these problems by replacing the license file in \\cdrom1\sys:\lc\cataloging tools\lcf and U:\LC\Catdesk\lcf.
This license file is next due to expire on 2/2/04. A new one can be gotten from Byron at Lib of Congress 1-800-255-3666 (option 4) All data bases that can be accessed from Class Plus are no longer available from Catalogers Desktop. There is a copy of a good license.lcf file on the top directory of my (Jay Hauben) NT workstation c:\license.lcf and at U:\shared\jay\novell\License.lcf
There should be only two files in the lcf directory: license.lcf and INFONAV.DAT.

DHCP does not give an IP address to a CDROM LAN station
Check in the Windows registry to see if there are two DHCP keys and remove one as follows:

HKey_Local_Machine-->System-->Current control set-->Services-->VxD -->DHCP
If there are two dhcp keys leave the first and delete the second

MicroSoft Windows
- Network Neighborhood does not appear on desktop under Windows 2000
  Regedit hklu/software/Microsoft/Windows/CurrentVersion/Polices/explorer/noNetHood=0
- Windows Does Not Start: Blue Screen with "PROGRAM EXCEPTION ERRROR"
      cd c:\windows\ws2bakup
      ws2bakup
      f (fail)
      exit
      reboot
      F8 F8 F8 F8 F8   into safe mode
  
      Choose choice 7 "msdos command prompt only"
      cd c:\windows\ws2bakup
      ws2bakup
      then re-boot   CTRL-ALT-DEL
- NT Workstations loose shared drives C$ regedit hkey_local\machine\system\current control set\services\lanmanserver\parameters\AutoShareWks should be 1, not 0
- NT Servers loose shared drives C$ regedit hkey_local\machine\system\current control set\services\lanmanserver\parameters\AutoShareServers should be 1, not 0
- Windows 98 BATMETR.DLL Error message
Novell Client Issues

Login Box does not appear; /Start/Run/winipcfg reports a valid ip address
If ip valid, plug workstation into a know good jack where another client receives the novell login box. If station now works, it is a routing or bad jack issue.

SNAP! Server Problems
If there appears to be a problem with one of the 4 SNAP! servers:
```
      Name             IP Address        Serial Number
      CUL-DOCIMAGE     128.59.153.186    504977 cul-docimage.cul.columbia.edu
      CUL-SNAPCDNW     128.59.152.158    508008 cul-snapcdnw.cul.columbia.edu
      CUL-SCRATCHNW    128.59.152.32     39205 cul-scratch.cul.columbia.edu
      CUL-SNAPERVENW   128.59.152.161    58276 cul-snaperver02.cul.columbia.edu
```
its status can be checked in a browser by browsing for http://IP number or it can be checked using the
SNAP! Utility on the desktop of Jay's NT workstation. If the server is missing , try turning off the power,
waiting a minute or so and turning it back on. Look again to see if the SNAP! server can be seen.
If this does not solve the problem, Quantum technical service can be called 1-888-338-7627.

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Last updated 12/19/03
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