Library Systems Office Contacts

SWIFT

Directory of Technical Services Contacts

Library Systems Office

HARDWARE & SOFTWARE PROBLEM REPORTING

Non-Urgent Problems
: Please use the online problem reporting form at:; https://www1.columbia.edu/sec/cu/libraries/inside/forms/problem.report.html; If you do not have access to a Web browser at the time you need to report a problem, please send email to lso-help@columbia.edu

Urgent Problems
: Call the Library Systems Office (LSO) Help Desk at 4-4969.; Please make sure the problem is extremely urgent before calling this number during evenings or weekends, as LSO staff will be paged at home.

Contacting LSO Directly: Normally library staff should not contact LSO staff directly about problems unless follow-up is required after a problem has been reported initially.; For general consulting about systems issues and planning, please feel free to contact Bob Wolven or any of the group heads listed below.

LIBRARY SYSTEMS OFFICE (LSO) STAFF

The Library Systems Office is responsible for information technology planning, implementation and support Libraries-wide. Please see the LSO homepage for more detailed information specific services & activities. LSO organization and staff are listed below.

Computer Technical Support Group	Rob Castro, Head	4-7617	rdc8@columbia.edu
	Joseph Chung	4-3948	jc2167@columbia.edu
	Jennifer Chong	4-4969	jlc62@columbia.edu
	Terrence Culkin	4-2323	tc2161@columbia.edu
	Charles Waugaman	4-3668	cew24@columbia.edu
	Douglas Webb	4-4969	dcw20@columbia.edu

CLIO Implementation & Development Group	Gary Bertchume, Head	4-8582	bertchum@columbia.edu
	Evelyn Ocken	4-8581	eo33@columbia.edu
	Breck Witte	4-8583	witte@columbia.edu

Network Support Group	Jim Williams	4-8585	jw157@columbia.edu
Network Support Group	Jay Hauben	4-2267	jh29@columbia.edu

Director of Library Systems	Bob Wolven	4-5585	wolven@columbia.edu