tional training for those who already have received
their "Certificate of Merit" for successful completion
of their classwork.

Intensive dining car training

Another of our intensive training programs is for
our dining car employes. Since the spring of 1947
about 2,500 of them, or virtually every employe in
this type of service, have received this continuing
training. An individual crew is covered each day,
and a standard dining car is set aside exclusively
for this activity.

One phase of the program includes instruction in
sanitation, preparation and handling of food, use of
equipment, and practical demonstrations of proper
methods of service. Each session culminates in a
regular meal served to members of the class by sev¬
eral waiters whose performance is observed by the
others. Constructive criticisms are made whenever
they are found necessary.

As another phase, conference meetings are held
regularly for instructions in and discussions of cour¬
tesy to the public, and for informative talks by
people prominent in the hotel and restaurant fields.
Supervisors also are on the road constantly, making
personal checkups on results which we believe gen¬
erally are very good.

Freight trainings too

In addition to continuing other training programs —
which range from classroom instructions and prac¬
tical wire-recorded "playback" demonstrations in
telephone courtesy to apprentice training for me¬
chanical crafts — the Central inaugurated in 1947
an extensive freight station training program.

The object is continued progress in eliminating
causes of loss and damage to less-than-carload freight
shipments, to the benefit of the freight shipper and
receiver, and to the benefit of the railroad as well.

Every major freight station on the System is par¬
ticipating, and the program is being extended to the
smaller stations. At each of 60 key locations a service
committee, whose members represent the various
jobs performed in each freight house, assists the
agent in bringing the instruction to all of the freight
station service employes.

To extend this program and others of a similar
nature, the Central is building instruction cars. The
first, due shortly, will seat 54 persons, will be fully
equipped for visual education — motion and sound-
slide pictures, charts, diagrams — and will be staffed
with trained instructors in various fields.
 

The Central's dining car training, for an individual crew each
day, covers such important subjects as courtesy, food handling
 

Other training includes ^'^playback^' demonstration in telephone
courtesy (above) and apprentice classes for mechanical crafts