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Policies and procedures

Policies of the Ombuds Office

The ombuds officers facilitate discussion to help visitors assess and review their options within the guidelines of Columbia University policies and procedures. Ombuds officers can help identify the policies that apply to a particular situation and help to understand the wording, interpretation, and practical implications of the policies.

The Code of Ethics and Standards of Practice of the International Ombudsman Association are the basis for the principles and functions of the Ombuds Office.

Professional Standards

Columbia University's ombuds officers are accepted as full members of the International Ombudsman Association, and adhere to their ethical guidelines and standards of practice.

Those who wish to learn more about this professional organization and to read its Code of Ethics and Standards of Practice can consult the International Ombudsman Association.