Resources
To supplement the information provided in a personal meeting or discussion, you may consult one or more of the documents below. Please note they offer general guidelines that may not be appropriate for every situation.
- Elements of an Effective Apology
PDF | Word - Responses to Offensive or Harassing Behavior
PDF | Word - Writing a Letter—A Tool for Conflict Resolution
PDF | Word - Resources for Employment Conflicts
PDF | Word - Dealing with Really Stressful or Unstable Workplace Situations
PDF | Word - Informal Conflict Resolution Strategies
PDF | Word - Guidelines for Interpersonal Communication
PDF | Word - Making a Record
PDF | Word - The Mediation Process
PDF | Word