Computer Lab Policies
University Policy: Academic Information Systems Policies
How to order software and hardware and how long it usually takes?
How do I upgrade my computer?
How do I repair my computer or printer?
How may I get help setting up my personal laptop so I can check email at home?

2. University Policy: Academic Information Systems Policies

3. How to order software and hardware and how long it usually takes?

For staff, they may call the Office of Computing and Instructional Technologies to get a price quote. After they recieve the price quote, the individual department's head must approve the purchase and the purchase request must be within the department's budget. Then, they will present the quote to Asgar along with their account number, and he will process the purchase order. The duration of the process varies in length.

back to top

The typical lifetime of a computer is appropriately 3-5 years. At the end of the third year, faculty member who feels that his/her computer no longer serves his/her research needs can request an upgrade by contacting Ann McCann Oakley. Then, the Office of Computing and Instructional Technologies will assess the computer and will decide if the computer needs more RAM, more hardware space, or a new computer is required.

back to top

For all faculty and administration staff, call the Help Desk at 854-5123. If your problem can't be resolved over the telephone, a troubleshooter will come to your office as soon as one is available.

back to top

6. How may I get help setting up my personal laptop so I can check email at home?

Generally speaking, although we are not responsible for faculty's personal laptops, we have said that if time and resources permit, we would install the AcIS Network package on faculty's laptops. We do this by appointment ONLY.

The laptop must be at least a Windows 95 computer and have a working modem. If you laptop meets these requirment, we can have a staff person call you to set-up an appointment for you to bring in your laptop. If you are not sure what operating system your laptop runs, please call our Help Desk at 854-5123 to set-up a time to stop by with your laptop for us to check your operating system.

Unfortunately, the Office of Computing and Instructional Technologies does not have the resource to upgrade faculty's, staff's, or administrator's personal computers if the laptops do not meet these requirement. If you would like, we can recommend names of students who, for an hourly fee, work on faculty's computers.

back to top