Computer Lab Policies
CUIT: Computer and Network Use Policies
How to order software and hardware and how long it usually takes?
How do I upgrade my computer?
Who do I contact for help with my faculty computer or printer?
How to get lab consultants to assist on course material/assignment?
How may I get help setting up my personal laptop so I can check email at home?

Willma and Albert Musher Student Computer Center and the Doctoral Student Computer Lab are reserved exclusively for Columbia University School of Social Work students. For more details, see: http://www.columbia.edu/cu/ssw/ocit/complab/policies.html

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For a full description of the policies that govern the use of computers on the Columbia University campus and network, and the use of columbia.edu email accounts, see the CUIT web page at: http://www.columbia.edu/acis/security/policy/

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If you are planning to purchase computer equipment through the University's encombrance procedure (School/University funds) and would like price quotes or recommendations, contact OCIT (phone: 1-2345/ email: swhelp@columbia.edu). Provide the product name, model number if available, or a brief description of the item and your budget, and a member of the School's OCIT team will contact you. The Unviersity's Purchasing Office has arranged for institutional prices (discount prices) on many products. OCIT can point you in the right direction to secure these prices.

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The typical lifetime of a computer is appropriately 3-5 years. At the end of the third year, faculty member who feels that his/her computer no longer serves his/her research needs can request an upgrade by contacting OCIT (phone: 1-2345/ email: swhelp@columbia.edu). The Office of Computing and Instructional Technologies will assess the computer and will make a recommendation (e.g, add additional RAM, more hardware space, or a new computer).

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Contact the OCIT's helpdesk (phone: 1-2345/ email: swhelp@columbia.edu) with a description of the problem. If your problem can't be resolved over the telephone, a troubleshooter will come to your office as soon as one is available.

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Lab consultants may assist on course material and assignment. To set up this assistance, faculty needs to submit the homework assignments, including the procedures or processes on how to do the problems to swcourse@columbia.edu two weeks in advance of the assignment's due date.

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7. How may I get help setting up my personal laptop so I can check email at home?

The Office of Computing and Instructional Technologies does not have the resources to trouble-shoot faculty's, staff's, or administrator's personal computers. We recommend that you contact CUIT with your non-CUSSW computing issues. To contact CUIT, call 854-1919.

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