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Did You Know You Can Track and Update Your Own Service Requests?

05 Feb 07

Had a question for CUIT lately? If so, you may have noticed that Client Services has enhanced the system that tracks and manages inquiries and service requests. When you call the Client Service Desk at 854-1919 or submit a question through the Online Service Center form askCUIT, a "ticket" is automatically generated and sent to the appropriate CUIT group and an email notification message is sent to you. The email contains your ticket number and a link to a web page with more information about your ticket.

The web page will provide you with information about your inquiry — such as whether or not your ticket has been "assigned" to someone yet or if your request is "in progress." In addition, the web page provides a way for you to update your contact information or add additional details that might assist the group assigned to your ticket. If it turns out that you no longer need assistance, you can also close out the ticket yourself. We greatly appreciate the resources and time saved when this happens, as it lets us focus on other ongoing requests.

We would like to remind you that CUIT offers many different ways for you to get assistance:
  • Our Online Service Center allows you to report a problem quickly, search our FAQs, and find answers to many common questions or problems.
  • The Client Service Desk at 212-854-1919 is available Monday to Thursday, 8 am to 11 pm, Friday, 8 am to 7 pm, Saturday, 10 am to 6 pm, Sunday, 3 pm to 11 pm
  • The Telephone Services Help Desk at 212-854-0000 is available Monday to Friday, 9 am to 5 pm
  • Or visit the Client Service Center at 102 Philosophy Hall, Monday to Friday, 10 am to 6 pm Please note that consultations may require an appointment in advance.

James Izurieta
Client Service Center