Quality Assessment,

Quality Assurance and

Quality Improvement in Dentistry

Objectives

Preventing Medical Errors :        A Call to Action

Definitions of Quality

Quality of Care

Background of the

Quality Movement

Fundamental Issues Concerning Health Care Quality

“Essential Elements of Quality*

“Essential Elements of Quality (Cont’d)

Dimensions of Quality

Quality Assessment

Quality Assurance

Quality Improvement

Major Aspects of Dental Practice Examined in in Professionally Administered Office Assessment Instruments

What do patients value most?

What do patients value most?

A Comprehensive Q.A. System for Practicing Dentists

Dental Q. A. Criteria Synopsis
 Example

Dental Office Assessments

Quality Resource Guides

Consumer Assessments of Health Plans

Summary

Donabedian`s Definition of the Ideal Physician

Definition of Quality

Donabedian`s Conclusions

Continuous Quality Improvement

Problems

Improving Quality

Kaizen

Teamwork

The Basics of Quality Improvement

Organization

Deming’s 14 Points of Quality Management

Deming’s 14 Points of Quality Management

Deming’s View of a Production System

Criteria :

Explicit Criteria :

Implicit Criteria :