¨ Dental care in the last 12 months – Able to get appointments – Timely care – Waiting times – Staff helpful and courteous – Dentist helpful,  courteous & thorough ¨ Experience with the dental plan – Information, paperwork & customer service
		¨ Dental office / clinic – Finding a provider – Explanations of care – Continuity of care ¨ Getting care from dental specialists – Getting a referral – Provider rating – Calling dentists’ offices – Questions answered