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| Deming’s
14 Points of Quality |
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| Management |
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| 8. Drive out fear |
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| 9.
Optimize towards the aims and purposes of |
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| the company |
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| 10. Eliminate
exhortations for the work force |
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| 11. Eliminate
numerical quotas |
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| 12.
Remove barriers that rob people of pride of |
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| workmanship |
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| 13.
Encourage education and self-improvement |
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| for everyone |
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| 14.
Take action to accomplish the |
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| transformation |
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