Michael Hauben (1973-2001)
523 Hudson Street, Apt #5RN
New York, NY 10014
Teachers College (9/95 - 5/97)
New York, NY MA in Communication
Columbia College of Columbia University (9/91 - 5/95)
New York, NY BA in Computer Science
MAJOR: Computer Science & Communication
Dearborn High School (9/87 - 6/91) Diploma earned 6/91
NetGrocer.com, New York, NY
Helpdesk Analyst, (February 2000 - December 2000)
New York Public Library, New York, NY
- Resolved Technical Problems for customers and other employees
- Wrote user and site documentation, along with technical specifications for developers
- Dealt with UNIX mail issues
Helpdesk Coordinator, Information Technology Group (Sept
99 - Feb 00)
Ziff-Davis, New York, NY
- Answered helpdesk phones, resolving user problems and
documented solutions in Remedy system
- Novell Netware network (3.x - 5.x) with Windows 95, NT 4.0, and
- Wrote central helpdesk manual (Process Control Manual)
- Ran weekly and monthly statistical analysis/metrics of helpdesk activity
Analyst Information Services Department (July '97 - Nov '98)
- Primary responsibility was 2nd Level helpdesk group support for 1000 workstations
- Also helped with 1st level phone support
- Documented Solutions to problems for TIPS database
- Environment: Windows 95, 3.11 and NT 4.0, Novell 3.11, Lotus Notes 4.52,
Microsoft Office 95 & 97
- Pentium Desktops and Laptops, Macs
Postmaster and Consultant for Electronic Mail, Academic Information Systems (AcIS)
(June 1995 - August 1996)
Student Lab Consultant (UI), Academic Information Systems (AcIS)
(September 1996 - May 1997)
(October 1991 - May 1995)
Ethernet Dorm Consultant, Residence Hall Network Project, AcIS
- Supervised AcIS computer laboratories
- Consulted in AcIS computer laboratories
- Responded to end-user problems, questions and requests
- Introduced new users to basic skills and more advanced skills
- Worked with Apple Macintosh family(IIci, Power Macs), HP 712/60 Workstations,
NeXT Workstations, Unix Operating System, and Graphical X-Windows Terminals
- Supported Word, Excel, MacWrite II, MacDraw, MacPaint, HyperCard, Improv, Mathematica, Xwindows Apps, Fetch and Other Mac Internet Apps.
- Worked with the Internet and Bitnet computer networks
- Assisted users in searches on Nexis and Lexis, World Wide Web, WAIS, Gopherspace, FTP, etc.
(September 1992 - May 1993) & (Sept 94 - Present)
Teaching Assistant, Columbia Journalism School New Media Department
- Consulted in Dorm Ethernet Pilot Program
- Helped initial installation of various Ethernet Hardware
- Troubleshooted when student's Ethernet Connections stopped working
- Interviewed Student Participants to enquire about uses
- Trained and answered Student's questions during Office Hours
- Helped uninstall and debrief participants
(September 1994 - December 1994) for "Reporting in Cyberspace", J6010-003
Instructor: Journalist Joshua Quittner
Computer Class Instructor, AcIS
- Helped plan prototype of The Columbia Internet Observer WWW Page
- Taught lectures on basic unix and internet tools
- Taught lectures on On-Line Communications (Netnews, irc, talk, e-mail, etc)
- Taught lectures on History and Cooperative Culture of the Net
- Answered Students' live and emailed questions about the Internet, Usenet, etc
- Answered Instructor's questions
(September 1993 - December 1993)
Technical Writer, AcIS
- Taught Introductory Macintosh and Unix skills Class
- Used Special Macintosh Computer Classroom
(June 1993 - September 1993)
Business Office Consultant, AcIS
- Wrote the IBM PC version of the manual to the Dormitory Ethernet
Project, based on the existing MAC Version.
- Changes including writing up Introduction to Novell Netware, intro.
to FTP and intro to Telnet.
- This manual was distributed to students connecting to this new
ethernet computer connection.
(June 1993 - September 1993)
- Worked in AcIS's main front office
- Communicated with Columbia Student, Staff and Faculty about AcIS's policies
- Managed Columbia CUNIX system user database
- Introduced new users to Columbia's Computer Facilities
- Dealt with users problems involving their Columbia computer account
- Answered People's general questions about AcIS
- Operated the Print Out! Station
- Sold extra services provided to users by AcIS
Programmer (Summer 1994)
- Programmed applications for a BBS in TDBS (a version of DBase's xBase Language.)
- Researched local Internet T-1 line providers
- Digitized video, sounds and photographs for download from BBS
- Helped manage TBBS BBS Software
- Established Usenet Newsgroups on TBBS
University of Detroit Mercy
Microcomputer Analyst, Computer Center (June 1988 - August 1992)
- Worked independently on a variety of problem-solving issues
- Responded to end-user problems, questions and requests
- Installed and maintained personal computers and mainframe terminals
- Diagnosed and repaired on-site software and hardware problems
- Skilled with Unisys A3K, IBM PC - PS/2 family, Apple Macintosh family, Amiga and associated peripherals
- Skilled with most major IBM PC family and Apple Macintosh family software
- Instructed end-user on MS-DOS, various applications, telecommunications &
Wide Web, NCSA HTTPD, Mosaic/Netscape 2.0/Lynx, WAIS, Gopher, Netnews
(t/rn,tin,nn), Electronic Mail, Pine, MM, FTP, Telnet, Archie,
Fetch, Eudora Lite/Pro, Mailstrom, Newsgrazer, WinVN, FreeAgent.
COMPUTER LANGUAGES AND OPERATING SYSTEMS
- C, HTML,
CGI-Bin scripts, Pascal, Lisp, BASIC, Forth, UNIX (SunOS 4.1.3, SOLARIS 2.3/4),
Linux, Unix & MS-Dos Shell
Scripts, PC-DOS, MS-DOS, Microsoft Windows, Netware 386, PRO-DOS, DOS 3.3
- Knowledge of LEXIS/NEXIS search language
- Editor and Contributor to the Amateur Computerist Newsletter (1988 - present)
- On-Line editor and maintainer of ftp archival site, newsgroup & WWW site
- Freelance Review Writer
- Participation in Electronic Bulletin Board Systems (BBS's) (1985 - present)
- Remote System Operator (1987 - 1991)
- Disk Jockey at WBAR Barnard College Radio. Played Ambient and Techno Music (1994 - 1997).
HONORS & Awards
- Member, ACM
- Member, IEEE and IEEE Computer Society
- Dean's List Columbia University
- J. Henry Esser Scholarship (Columbia Alumni Scholarship)
- Philip Yacos Scholarship (Columbia Alumni Scholarship)
- Referenced in Howard Rheingold's book
The Virtual Community, Addison-Wesley Pub. Co., c1993
- Dearborn Heights Rotary Club Scholarship
- Floyd L. Haight Scholarship
- National Honor Society (high school)
- Detroit Area PreCollege Engineering Program (DAPCEP)
- Commended, National Merit Scholarship
- Live Radio Interview 11/2/94 on KUCI, 88.9 FM - University of
California Irvine for the Cyberspace Report.
- Book Reading 1/94 at Henry Ford Community College in Dearborn, MI.
- Researching the "Net": A talk on The Evolution of Usenet
News and The Significance of the Global Computer Network.
Given to Columbia University's student ACM Chapter on 4/24/94.
- Interview on University of California, San Diego Radio Station November '94.
- Researching the "Net". Given to the Mid-Manhattan
Library on 5/1/95.
- Appeared in a Japanese Documentary about the
Internet. 7/2/95 on NHK, TV Tokyo
- Guest Speaker at Hypernetwork '95 Beppu Bay Conference. 11/24/95 in
Beppu, Oita Prefecture, Japan. Topic "Netizens and Community Networks"
- Presented The Effect of the Net on the Professional News Media
at INET '96
on June 27, 1996.
- Presented "Culture and Communication: Usenet and Community Networks" at IFIP WG 9.2/9.5 in Corfu, Greece on May 8, 1997.
RESEARCH & PUBLICATIONS
Most of the above are available via WWW.
and Community Networks
in the February 1997 issue of the CMC Magazine.
- Chapter "Birth of Netizens" in Shumpei Kumon's The Age of Netizens
published 1996 by NTT Press.
- Netizens in The Thinker Vol 2, No. 5 February
2, 1996, p. 1. Stanford University.
"On-Line Public Discussion and the Future of Democracy" as
part of the proceedings for Telecommunities '95:
Equity on the Internet
- Chapter "Interview with Henry Spencer on Usenet News and
C-News" in Internet Secrets published 1995 by IDG
Books. edited by John R. Levine and Carol Baroudi
Netizens: On the History and Impact of Usenet and the Internet
published by the IEEE Computer Society Press, 1997.
- A New Democratic Medium: The Global Computer Communications
Network. AHKCUS Quarterly, no. 14 July 1994, p. 26. Special
Issue on Hong Kong Media Facing 1997.
New York City's Online Community in the May 1995 issue of the
- The Effect of the Net on the Professional News Media
- The Net and the Future of Politics: The Ascendency of the Commons
- Culture and Communication: The Interplay in the New Public Commons -
Usenet and Community Networks
- Participatory Democracy from the 1960s into the Future On-line
- A New Literacy for the New Electronic Public Commons
- The Vision Of Interactive Computing and the Future
- New York City Civic Culture from "The Friendly Club" in the
Eighteenth Century to Netnews Today
- Behind the Net:The Untold History of the ARPANET and the Network Working Group
- The Expanding Commonwealth of Learning: The Printing Press and the Net
- The Net and the Netizen: The Impact the Net has on People's Lives
- The Social Forces Behind the Development of Usenet News
- The Computer as Democratizer: James Mill and Usenet News
- Computers and Free Speech
- Computer Hacking, A Crime?