Please Note: Sadly Micheal died in June 2001. This resume is here as an historiacl record. Michael Hauben 523 Hudson St., Apt# 5RN New York, NY 10014 http://www.columbia.edu/~hauben/ COMPUTER SKILLS: MS-Windows 2000/98/95/3.1/NT4.0, Novell Netware 3x/4x/5x, MAC OS 8/9/X, MS Office 2000/97/95, Lotus Notes 4.52, UNIX (Sun OS 4.1.3 / Solaris 2.3 and 2.4/AIX), SQL Server, Networking (TCP/IP, Ethernet, Tokenring), KSH/Bash/CSH/SH & MS-Dos Shell Scripts, Apache, HTML, Netnews (NNTP,t/rn,tin,slrn,nn), Ghost, Lotus Notes 4.52, Sendmail, SMTP, Microsoft Outlook, Microsoft Exchange Server, UNIX mailers (Elm, Mail, Pine), Remedy/HEAT/McAfee/Magic Helpdesk ticketing software, Laplink / PCAnywhere, Lexis/Nexus EDUCATION: Teachers College of Columbia University MA in Communication May 1997 Columbia College of Columbia University BA in Computer Science May 1995 EMPLOYMENT EXPERIENCE: NetGrocer.com, New York, NY Helpdesk Analyst, (February 2000 - December 2000) - Resolved Technical Problems for customers and other employees - Wrote user and site documentation, along with technical specifications for developers - Dealt with UNIX mail issues - Implemented with developer custom helpdesk tracking software in ColdFusion and Javascript New York Public Library, New York, NY Helpdesk Coordinator, Information Technology Group (Sept 99 - Feb 00) - Answered helpdesk phones, resolving user problems and documented solutions in Remedy system - Novell Netware network (3.x - 5.x) with Windows 95, NT 4.0, and Mac computers - Wrote central helpdesk manual (Process Control Manual) - Ran weekly and monthly statistical analysis/metrics of helpdesk activity Ziff-Davis, New York, NY Desktop Services Analyst, Information Services Department (July 1997 - November 1998) - Second level on-site helpdesk group support of 900 computers - Lotus Notes and Novell Netware Network with Windows 3.1/95/98/NT 4.0, Mac - Answered helpdesk phones, resolved user problems and reported in McAfee help- desk work order system - Diagnosed and repaired on-site software and hardware problems & installed new computers, software and peripherals - Wrote documentation for problems encountered and their solutions for help database - Trained new employees on Ziff operating environment Columbia University, New York, NY Postmaster and User Services Consultant for Electronic Mail, Academic Information Systems (AcIS) (June 1995 - August 1996) - Answered user questions, postmaster email & computing helpdesk phones - Unix environment on both server and user side along with Mac/PC clients - Diagnosed and solved user problems regarding their email accounts - Managed sendmail, smtp, POP3, IMAP4 servers and client software - Installed and managed majordomo mailing list software - Administered system-wide email alias database - Compiled and wrote documentation for tin and slrn newsreaders and Columbia newsgroups - Compiled and installed PERL5, and scripts for email and user maintenance - Taught Intro to email and Intermediate Communication (newsgroups, mailing lists, irc) classes University of Detroit Mercy, Detroit, MI(June 1988 - August 1991 & Summer 1992) User Support & Microcomputer Analyst, Computer Center - Resolved end-user problems, questions and requests - Installed and maintained networked personal computers and mainframe terminals - Skilled with Unisys A3K, IBM PC, Apple Macintosh, Amiga hardware and most major software - Instructed end-users on MS-DOS, various applications,telecommunications, BASIC Internships / Part time work Columbia University, New York, NY Student Lab Consultant AcIS (October 1991 - May 1995 & September 1996 - May 1997) - Worked with Apple Macintosh family (IIci, Power Macs), HP 712/60 Workstations running HPUX/Softwindows/MAE, NeXT Workstations, Unix, and Graphical X-Windows Terminals - Supported Word, Excel, MacWrite II, Wordperfect, MacDraw, MacPaint, HyperCard, WriteNow, Improv, Mathematica, Xwindows Applications, Fetch and Other Mac Internet Applications. Ralph Bunche Public School 125, New York, NY Internship (September 1996 - January 1997) - General computer activity with elementary students in afterschool program - Installed and instructed on the use of newsgroups, email, web use and general computer assistance Teaching Assistant, Columbia Journalism School New Media Department (Sept 1994 - Dec 1994) in "Reporting in Cyberspace", J6010-003 Journalist Joshua Quittner - Helped plan and design The Columbia Internet Observer WWW Page - Gave lectures on basic Unix, internet tools, and online communications (Netnews, irc, talk, e-mail) - Gave lectures on history and cooperative culture of the Net SonicNet, New York, NY Programmer (June 1994 - August 1994) - Programmed applications for a BBS in TDBS (a version of xBase DBase Language) - Digitized video, sounds and photographs for download from BBS - Helped manage TBBS BBS Software and established Usenet Newsgroups on TBBS Columbia University, New York, NY Computer Class Instructor, AcIS (September 1993 - December 1993) - Taught Introductory Macintosh and Unix skills Class in Macintosh classroom Technical Writer, AcIS (June 1993 - September 1993) - Wrote the IBM PC version of the Dormitory Ethernet Project manual HONORS & Awards - Member, ACM, IEEE and IEEE Computer Society - Dean's List Columbia University SPECIAL SKILLS * Fluent in HTML and maintainer of the Netizens Cyberstop World Wide Web Pages * Installed and managed Linux on multiple PCs * Freelance computer consultant and tutor (1988 - present) * Editor and writer for the Amateur Computerist Newsletter (1988 - present) * On-Line editor and maintainer of ftp archival site, newsgroup & WWW site for the Amateur Computerist * Disk Jockey at WBAR Barnard College Radio. Played Ambient/Techno Music (1994 - 1997) RESEARCH AND PUBLICATIONS - Netizens: On the History and Impact of Usenet and the Internet published May 1997 by IEEE Computer Society Press. - Chapter "Culture and Communication" in The Ethical Global Information Society: Culture and Democracy Revisited, edited Jacques Berleur and Diane Whitehouse published 1997 by Chapman & Hall. - Chapter "Birth of Netizens" in Shumpei Kumon's The Age of Netizens pub- lished 1996 by NTT Press. - Presented "Culture and Communication: Usenet and Community Networks" at IFIP WG 9.2/9.5 in Corfu, Greece on May 8, 1997. Proceedings published by Chapman & Hall. - Appeared in a Japanese Documentary about Future Telecommunications. 1/19/97 on NHK, TV Tokyo. - Presented "The Effect of the Net on the Professional News Media" at INET '96 in Montreal on June 27, 1996. - Guest Speaker at Hypernetwork '95 Beppu Bay Conference. 11/24/95 in Beppu, Oita Prefecture, Japan. Topic "Netizens and Community Networks." - Appeared in a Japanese Documentary about the Internet. 7/2/95 on NHK, TV Tokyo. - Researching the "Net". Given to the Mid-Manhattan Library on 5/1/95.