Michael Hauben 523 Hudson Street, Apt #5RN New York, NY 10014 (212)647-1407 E-mail: hauben@columbia.edu http://www.columbia.edu/~hauben/ EDUCATION: Teachers College of Columbia University MA in Communication May 1997 Columbia College of Columbia University BA in Computer Science May 1995 EMPLOYMENT EXPERIENCE: Ziff-Davis, New York, NY Analyst, Information Services Department (July 1997 - November 1998) * Primary responsibility was 2nd Level technical support for 1000 workstations * Also helped with 1st level helpdesk phone support * Documented Solutions to problems for TIPS database * Training new employees to Ziff environment * Environment: Windows 95, 98, 3.11 and NT 4.0, Novell 3.11, Lotus Notes 4.52, Microsoft Office 95 & 97 * Pentium Desktops and Laptops, Macs * Answering helpdesk phones, using laplink remote software, visiting clients and logging in McAfee helpdesk work order system Columbia University, New York, NY Postmaster and User Services Consultant for Electronic Mail, AcIS (June 1995 - August 1996) * Answered user questions and postmaster email * Diagnosed and solved user problems regarding their email accounts * Managed smtp, POP3, IMAP4 servers and client software * Installed and managed majordomo mailing list software * Administered system-wide email alias database * Complained about spams to relevent individuals and system administra- tors * Compiled and wrote documentation for tin and slrn newsreaders * Compiled and installed PERL5, and scripts for email and user maintenance * Wrote documentation and web pages for newsgroups * Presented AcIS overview lectures * Taught Intro to email and Intermediate Communication (newsgroups, mailing lists, irc) classes * Assisted in walk-in computing support center dealing with user problems * Answered AcIS university-wide computing helpdesk Columbia University, New York, NY Student Lab Consultant (UI), Academic Information Systems (AcIS) (October 1991 - May 1995 & September 1996 - May 1997) * Supervised junior consultants and AcIS computer laboratories * Responded to end-user problems, questions and requests * Worked with Apple Macintosh family (IIci, Power Macs), HP 712/60 Workstations running HPUX/Softwindows/MAE, NeXT Workstations, Unix, and Graphical X-Windows Terminals * Supported Word, Excel, MacWrite II, Wordperfect, MacDraw, MacPaint, HyperCard, WriteNow, Improv, Mathematica, Xwindows Applications, Fetch and Other Mac Internet Applications. * Worked with the Internet and Bitnet computer networks * Assisted users in searches on Nexis and Lexis, World Wide Web, WAIS, Gopherspace, FTP, etc. Ralph Bunche Public School 125, New York, NY Internship (September 1996 - January 1997) * Worked with elementary students in afterschool program * Installed and instructed on the use of newsgroups and general computer assistance Ethernet Dorm Consultant, Residence Hall Network Project, AcIS (September 1992 - May 1993 & September 1994 - May 1995) * Helped initial installation of various Ethernet hardware and software * Troubleshooted when student's Ethernet connections stopped working * Trained and answered student's questions during Office Hours Teaching Assistant, Columbia Journalism School New Media Department (Sept 1994 - Dec 1994) in "Reporting in Cyberspace", J6010-003 Journalist Joshua Quittner * Helped plan and design The Columbia Internet Observer WWW Page * Gave lectures on basic Unix, internet tools, and online communications (Netnews, irc, talk, e-mail) * Gave lectures on history and cooperative culture of the Net * Answered questions about the Internet, Usenet, etc SonicNet, New York, NY Programmer (June 1994 - August 1994) * Programmed applications for a BBS in TDBS (a version of xBase DBase Language) * Researched local Internet T-1 line providers * Digitized video, sounds and photographs for download from BBS * Helped manage TBBS BBS Software and established Usenet Newsgroups on TBBS Columbia University, New York, NY Computer Class Instructor, AcIS (September 1993 - December 1993) * Taught Introductory Macintosh and Unix skills Class in Macintosh comput- er classroom Technical Writer, AcIS (June 1993 - September 1993) * Wrote the IBM PC version of the Dormitory Ethernet Project manual Business Office Consultant, AcIS (June 1993 - September 1993) * Worked in AcIS's main front office communicating with student, staff and faculty * Managed Columbia CUNIX system user database * Introduced new users to Columbia's Computer Facilities * Dealt with users problems involving their Columbia computer account * Sold extra services provided to users by AcIS University of Detroit Mercy, Detroit, MI (June 1988 - August 1992) User Support & Microcomputer Analyst, Computer Center * Worked independently on a variety of problem-solving issues * Responded to end-user problems, questions and requests * Installed and maintained personal computers and mainframe terminals * Diagnosed and repaired on-site software and hardware problems * Skilled with Unisys A3K, IBM PC family, Apple Macintosh family, Amiga and peripherals * Skilled with most major IBM PC family and Apple Macintosh family software * Instructed end-user on MS-DOS, various applications, telecommunications and BASIC INTERNET SKILLS World Wide Web, NCSA HTTPD, Mosaic/Netscape 3.0/Lynx, WAIS, Gopher, Netnews (t/rn,tin,slrn,nn), Electronic Mail, Pine, MM, FTP, Telnet, Archie, Fetch, Eudora Lite/Pro, Mailstrom, Newsgrazer, WinVN, FreeAgent. COMPUTER LANGUAGES AND OPERATING SYSTEMS: C, SGML, HTML, CGI-bin scripts, Java and Javascript, Pascal, Lisp, BASIC, Forth, UNIX (SunOS 4.1.3, SOLARIS 2.3/4), LEX, YACC, SED, AWK, Linux, Unix & MS-Dos Shell Scripts, MS-DOS, PC-DOS, Microsoft Windows 3.1 / Windows 95/98/NT 4.0, Netware, Mac OS 8, MCP/AS, CANDE, MS Office 4.22/95/97. SPECIAL SKILLS * Fluent in HTML and maintainer of several well known World Wide Web Pages (All accessible from http://www.columbia.edu/~hauben/index.html) * Installed and managed Linux on multiple PCs * Freelance computer consultant and tutor (1988 - present) * Knowledge of LEXIS/NEXIS search language * Editor and writer for the Amateur Computerist Newsletter (1988 - present) * On-Line editor and maintainer of ftp archival site, newsgroup & WWW site for the Amateur Computerist * Freelance Review Writer * Participation in Electronic Bulletin Board Systems (BBS's) (1985 - present) * Remote BBS System Operator (1987 - 1990) * Disk Jockey at WBAR Barnard College Radio. Played Ambient/Techno Music (1994 - 1997) HONORS & Awards * Member, ACM, IEEE and IEEE Computer Society * Dean's List Columbia University * J. Henry Esser Scholarship (Columbia Alumni Scholarship) (1991 - 1995) * Philip C. Yacos Memorial Scholarship Fund (1994 - 1995) * Referenced in Howard Rheingold's "The Virtual Community" Addison-Wesley Pub. Co., c1993 PRESENTATIONS * Presented "Culture and Communication: Usenet and Community Networks" at IFIP WG 9.2/9.5 in Corfu, Greece on May 8, 1997. Proceedings to be published by Chapman & Hall. * Appeared in a Japanese Documentary about Future Telecommunications. 1/19/97 on NHK, TV Tokyo. * Presented "The Effect of the Net on the Professional News Media" at INET '96 in Montreal on June 27, 1996. * Guest Speaker at Hypernetwork '95 Beppu Bay Conference. 11/24/95 in Beppu, Oita Prefecture, Japan. Topic "Netizens and Community Networks." * Appeared in a Japanese Documentary about the Internet. 7/2/95 on NHK, TV Tokyo. * Researching the "Net". Given to the Mid-Manhattan Library on 5/1/95. * Live Radio Interview 11/2/94 on KUCI, 88.9 FM - University of California Irvine for the Cyberspace Report. * "Researching the Net": A talk on The Evolution of Usenet News and The Significance of the Global Computer Network. Given to Columbia University's student ACM Chapter on 4/24/94. * Book Reading 1/94 at Henry Ford Community College in Dearborn, MI. RESEARCH AND PUBLICATIONS * Netizens: On the History and Impact of Usenet and the Internet published May 1997 by IEEE Computer Society Press. * "Netizens and Community Networks" in the February 1997 issue of the CMC Magazine. * Chapter "Birth of Netizens" in Shumpei Kumon's The Age of Netizens pub- lished 1996 by NTT Press. * "Netizens" in The Thinker Vol 2, No. 5 February 2, 1996, p. 1, Stanford University. * "On-Line Public Discussion and the Future of Democracy," proceedings for Telecommunities '95: Equity on the Internet. * Chapter "Interview with Henry Spencer on Usenet News and C-News" in Internet Secrets published 1995 by IDG Books. edited by John R. Levine and Carol Baroudi. * "Exploring New York City's Online Community" in the May 1995 issue of the CMC Magazine. * "A New Democratic Medium: The Global Computer Communications Network." AHKCUS Quarterly, no. 14 July 1994, p. 26. Special Issue on Hong Kong Media Facing 1997.