Michael Hauben 523 Hudson Street, Apt #5RN New York, NY 10014 E-mail: hauben@columbia.edu http://www.columbia.edu/~hauben/ EDUCATION: Teachers College of Columbia University MA in Communication May 1997 Columbia College of Columbia University BA in Computer Science May 1995 COMPUTER & INTERNET SKILLS: C, HTML, CGI-bin scripts, Basic, UNIX (SunOS 4.1.3, SOLARIS 2.3/4), Linux, Unix & MS-Dos Shell Scripts, MS-DOS, PC-DOS, Microsoft Windows 3.1 / Windows 95/98/NT 4.0, Netware, Mac OS 8, MCP/AS, CANDE, MS Office 4.22/95/97, NCSA HTTPD, Netscape/ Internet Explorer/ Lynx, WAIS, Gopher, Netnews (t/rn,tin,slrn,nn), Electronic Mail, Pine, MM, FTP, Telnet, Archie, Fetch, Eudora Pro, Mailstrom, Newsgrazer, WinVN, FreeAgent, Lexis / Nexus. EMPLOYMENT EXPERIENCE: Ziff-Davis, New York, NY Analyst, Information Services Department (July 1997 - November 1998) * Primary responsibility was 2nd Level technical support for 1000 workstations * Also helped with 1st level helpdesk phone support * Documented Solutions to problems for TIPS database * Training new employees to Ziff environment * Environment: Windows 95, 98, 3.11 and NT 4.0, Novell 3.11, Lotus Notes 4.52, Microsoft Office 95 & 97 * Pentium Desktops and Laptops, Macs * Answering helpdesk phones, using laplink remote software, visiting clients and logging in McAfee helpdesk work order system * Provided software and hardware support, troubleshooting and installation Columbia University, New York, NY Postmaster and User Services Consultant for Electronic Mail, AcIS (June 1995 - August 1996) * Answered user questions and postmaster email * Diagnosed and solved user problems regarding their email accounts * Managed smtp, POP3, IMAP4 servers and client software * Installed and managed majordomo mailing list software * Administered system-wide email alias database * Complained about spams to relevent individuals and system administra- tors * Compiled and wrote documentation for tin and slrn newsreaders * Compiled and installed PERL5, and scripts for email and user maintenance * Wrote documentation and web pages for newsgroups * Presented AcIS overview lectures * Taught Intro to email and Intermediate Communication (newsgroups, mailing lists, irc) classes * Assisted in walk-in computing support center dealing with user problems * Answered AcIS university-wide computing helpdesk University of Detroit Mercy, Detroit, MI (June 1988 - August 1992) User Support & Microcomputer Analyst, Computer Center * Worked independently on a variety of problem-solving issues * Responded to end-user problems, questions and requests * Installed and maintained personal computers and mainframe terminals * Diagnosed and repaired on-site software and hardware problems * Skilled with Unisys A3K, IBM PC family, Apple Macintosh family, Amiga and peripherals * Skilled with most major IBM PC family and Apple Macintosh family software * Instructed end-user on MS-DOS, various applications, telecommunications and BASIC Internships / Part Time Work Columbia University, New York, NY Student Lab Consultant (UI), Academic Information Systems (AcIS) (October 1991 - May 1995 & September 1996 - May 1997) * Supervised junior consultants and AcIS computer laboratories * Responded to end-user problems, questions and requests * Worked with Apple Macintosh family (IIci, Power Macs), HP 712/60 Workstations running HPUX/Softwindows/MAE, NeXT Workstations, Unix, and Graphical X-Windows Terminals * Supported Word, Excel, MacWrite II, Wordperfect, MacDraw, MacPaint, HyperCard, WriteNow, Improv, Mathematica, Xwindows Applications, Fetch and Other Mac Internet Applications. * Worked with the Internet and Bitnet computer networks * Assisted users in searches on Nexis and Lexis, World Wide Web, WAIS, Gopherspace, FTP, etc. Ralph Bunche Public School 125, New York, NY Internship (September 1996 - January 1997) * Worked with elementary students in afterschool program * Installed and instructed on the use of newsgroups and general computer assistance Ethernet Dorm Consultant, Residence Hall Network Project, AcIS (September 1992 - May 1993 & September 1994 - May 1995) * Helped initial installation of various Ethernet hardware and software * Troubleshooted when student's Ethernet connections stopped working * Trained and answered student's questions during Office Hours Teaching Assistant, Columbia Journalism School New Media Department (Sept 1994 - Dec 1994) in "Reporting in Cyberspace", J6010-003 Journalist Joshua Quittner * Helped plan and design The Columbia Internet Observer WWW Page * Gave lectures on basic Unix, internet tools, and online communications (Netnews, irc, talk, e-mail) * Gave lectures on history and cooperative culture of the Net * Answered questions about the Internet, Usenet, etc SonicNet, New York, NY Programmer (June 1994 - August 1994) * Programmed applications for a BBS in TDBS (a version of xBase DBase Language) * Researched local Internet T-1 line providers * Digitized video, sounds and photographs for download from BBS * Helped manage TBBS BBS Software and established Usenet Newsgroups on TBBS Columbia University, New York, NY Computer Class Instructor, AcIS (September 1993 - December 1993) * Taught Introductory Macintosh and Unix skills Class in Macintosh comput- er classroom Technical Writer, AcIS (June 1993 - September 1993) * Wrote the IBM PC version of the Dormitory Ethernet Project manual SPECIAL SKILLS * Fluent in HTML and maintainer of several well known World Wide Web Pages (All accessible from http://www.columbia.edu/~hauben/index.html) * Installed and managed Linux on multiple PCs * Freelance computer consultant and tutor (1988 - present) * Knowledge of LEXIS/NEXIS search language * Editor and writer for the Amateur Computerist Newsletter (1988 - present) * On-Line editor and maintainer of ftp archival site, newsgroup & WWW site for the Amateur Computerist * Freelance Review Writer * Participation in Electronic Bulletin Board Systems (BBS's) (1985 - present) * Remote BBS System Operator (1987 - 1990) * Disk Jockey at WBAR Barnard College Radio. Played Ambient/Techno Music (1994 - 1997) HONORS & Awards * Member, ACM, IEEE and IEEE Computer Society * Dean's List Columbia University * Referenced in Howard Rheingold's "The Virtual Community" Addison-Wesley Pub. Co., c1993 Publications & PRESENTATIONS * Netizens: On the History and Impact of Usenet and the Internet published May 1997 by IEEE Computer Society Press. * "Netizens and Community Networks" in the February 1997 issue of the CMC Magazine. * Chapter "Birth of Netizens" in Shumpei Kumon's The Age of Netizens pub- lished 1996 by NTT Press. * Presented "Culture and Communication: Usenet and Community Networks" at IFIP WG 9.2/9.5 in Corfu, Greece on May 8, 1997. Proceedings to be published by Chapman & Hall. * Appeared in a Japanese Documentary about Future Telecommunications. 1/19/97 on NHK, TV Tokyo. * Presented "The Effect of the Net on the Professional News Media" at INET '96 in Montreal on June 27, 1996. * Guest Speaker at Hypernetwork '95 Beppu Bay Conference. 11/24/95 in Beppu, Oita Prefecture, Japan. Topic "Netizens and Community Networks."