Help > Shipping & Returns > Returns > Returns Policy

Returns Are Easy!

Our online Returns Center will guide you through the process--you can even print out a mailing label so you won't have to wait in line at the post office. Just leave the package for your mail carrier to pick up, and we'll notify you via e-mail when we've processed your refund.

You'll be pleased to know we'll accept returns of items purchased between November 15, 2001, and December 31, 2001, until January 31, 2002.

Visit our Returns Center

Returns Policy

Within 30 days of receipt of your shipment (including gifts), you may return any of the following items to, for any reason, for a full refund (we'll also refund the shipping cost if the return is a result of our error):

  • Any book in its original condition (or that we recommended and you didn't enjoy)
  • Any unopened (still in its plastic wrap) CD, DVD, software, video game, cassette tape, vinyl record, or VHS tape
  • Any downloadable software title
  • Any item from our Electronics store or other stores in new condition with original packaging and accessories

Please note that we can process returns and refunds only for items purchased from (See below for policies regarding items purchased from our partners.) We cannot exchange items unless they are defective or damaged. Items that are returned more than 30 days after delivery, are in unsellable condition, or are missing parts will be charged a restocking fee at our discretion. We cannot accept items returned after 60 days.

Special Exceptions
  • Computers and cell phones. These items cannot be returned more than 30 days after delivery.
  • Cell-phone service plans. If you want to cancel a cell-phone service plan you purchased via, you'll need to contact your wireless service carrier. Please note that the carrier may apply early-termination fees.
  • e-Books. We are currently unable to accept returns of e-books.
  • Gas-powered items. For safety reasons, we are unable to accept returns of gas-powered items. Please contact the manufacturer directly for return information.
  • Magazines. Want to cancel a magazine subscription? Whether you received it as a gift or purchased it yourself via, call magazine customer service at (800) 586-2199. You'll receive a refund for any remaining issues.
Returning Items from Amazon Marketplace, Auctions, or zShops

If you're returning an item purchased from Amazon Marketplace, Auctions, or zShops, please contact the seller directly.

Returning Items from or

Items purchased or received as gifts from our toy store are easily returned to via our online Returns Center. Please note that any items purchased from our toy store can be returned only to and not to a Toys "R" Us or Imaginarium store location.

Returning Items from

Items purchased or received as gifts from our Baby store are easily returned, either to via our online Returns Center or to a Babies "R" Us store near you. Please note that if you decide to return an item to a Babies "R" Us store, the Babies "R" Us return policy (rather than's) will apply. Also note that any items not purchased specifically from our Baby store (including baby-related items such as toys, books, music, videos, etc., purchased from our other stores) can be returned only to and not to a Babies "R" Us store.

Returning Items from Borders Teamed with

Items purchased or received as gifts from Borders teamed with are easily returned to via our online Returns Center. Please note that any items purchased at Borders teamed with can be returned only to and not to a Borders store location.

Returning Items from Target at

Target purchases made online at may be returned via's online Returns Center only, and not to a Target store location or's return policies apply. Target GiftCards are not returnable and cannot be replaced if lost or stolen.

Returning Circuit City Items Purchased Online via cannot accept returns of items purchased from Circuit City. Instead, you may return or exchange these items at any of the nearly 600 Circuit City locations nationwide or to the Circuit City Returns Center. See Circuit City's refund and exchange guidelines for more information.

Exchanges of Damaged or Defective Items can exchange items only if they are defective or damaged. To exchange an item, visit our online Returns Center.


We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund.

Returning a gift?

If the item was marked as a gift when purchased, you'll receive a gift certificate for the value of your return, which can be used at any time toward your purchases at The gift certificate will be mailed to you at the same address to which the order was shipped. (Don't worry--we won't let the gift giver know about your return.)

If the item wasn't marked as a gift when purchased, we will send a refund to the gift giver, and he or she will find out about your return. To determine whether your item was marked as a gift, check the packing slip that came with your gift shipment. If it shows prices, your item wasn't marked as a gift.

Did you use a promotional code or certificate?

If you paid for all or part of an item you want to return with a promotional coupon or code, that part of your refund will be credited to your account, available to use the next time you place an order at Please note, however, that promotional credit may be refunded and reused only if the promotion has not yet expired.

Packing and Sending Your Return

Just a few simple steps:

  1. Visit our online Returns Center and obtain a shipping label.
  2. Pack the items along with the packing slip (receipt) securely in a box. You can use the box the items arrived in or another box, if you prefer.
  3. Affix the shipping label to the outside of the box.
  4. Leave the package for your mail carrier to pick up.

Please note that return mailing labels obtained from our online Returns Center are valid for domestic returns only. In addition, if you use a mailing label provided by our Returns Center and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund.

Lost Your Packing Slip?

Don't worry! If you ordered the item yourself, you can still return it via our online Returns Center. What if the item was given to you as a gift, and you don't have the packing slip or the order number? No problem. Enclose a separate sheet of paper noting the name and e-mail address of the person who purchased the gift, along with the reason for your return, and send the package to the appropriate address below:

For all products except desktop and notebook computers and cell phones: - Returns
1850 Mercer Rd., Suite 100
Lexington, KY 40598

For desktop and notebook computer returns: - PC Returns
2646 Rainier Ave. South
Seattle, WA 98144

For cell-phone returns:
1728 Briercroft Ct.
Carrollton, TX 75006

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