eBay Feedback Removal Policy eBay users should use caution and good judgment when leaving feedback for another user — what you write is published to the entire eBay community, and you can't later go back and edit your remarks... it's a permanent part of that user's record. You should use good judgment for another reason -- you could be held legally responsible for damages to that user's reputation if a court finds that your remarks constitute libel or defamation. Under federal law (the Communications Decency Act), eBay is not legally responsible for the remarks that users post on its site, even if those remarks are defamatory. eBay provides its feedback forum and its boards as places where users can express their opinions, and eBay will not censor these opinions, or investigate the remarks for accuracy. For more information on laws limiting the liability of companies like eBay from written remarks by third parties posted on its site, see: Legal Information Institute and Findlaw.com However, to ensure that these forums are used for their proper purpose and not abused, eBay has some basic rules that must be followed, and eBay will remove feedback in a few limited situations. If you believe that another user has left feedback for you that meets one or more of the below criteria, you should Contact Rules & Safety and seek review. If eBay agrees with you, it will remove the feedback. This process may take several weeks, though, and to limit damage you may wish to make your feedback private until the matter is resolved. Click here for details on how to make your feedback private. Circumstances where eBay will consider removing feedback eBay is provided with a ruling or settlement agreement from an eBay-approved certified dispute resolution service. Such a ruling may be issued if the feedback recipient initiated a dispute resolution process and the member who left the feedback does not respond to the request for mediation. eBay is provided with a valid court order finding that the disputed feedback is slanderous, libelous, defamatory or otherwise illegal, or with a settlement agreement resolving such a lawsuit submitted by both attorneys and signed by both parties. The feedback, on its face, has absolutely no connection with eBay, such as feedback related to commercial transactions that were not conducted through eBay. This also includes feedback that contains any reference to another auction service or feedback that advertises the goods or services of someone other than the user for whom the feedback was left. The feedback contains any link to another page, picture, or JavaScript. The feedback contains profane or vulgar language, or adult material. Inflammatory language, such as "fraud, liar, cheater, scam artist, con man" etc. is strongly discouraged but will not be removed. Feedback that contains personal identifying information about another user, including real name, address, phone number, or e-mail address. Feedback that makes any reference to an eBay or law enforcement organization investigation, i.e., "eBay is investigating this person". Negative feedback intended for another user will be considered for removal only in situations where the user responsible for the mistaken posting informs eBay of the error and has already placed the same feedback for the correct user. This does not apply to a comment that was mistakenly marked negative instead of positive or vice versa. Feedback left by a user who provided eBay with false contact information during the transaction period (as verified by eBay), and cannot be contacted. Participating in an eBay transaction with the intent of leaving feedback as part of a campaign to harass one or more members. eBay may give special consideration to remove feedback upon request from members if the listing ended before the member was suspended, but the feedback was left after we reinstated the member.

Announcements  |  Register  |  eBay Gear  |  SafeHarbor (Rules & Safety)  |  Feedback Forum  |  About eBay Home  |  My eBay  |  Site Map Browse  |  Sell  |  Services  |  Search  |  Help  |  Community Basics  |  Buyer Guide  |  Seller Guide  |  My Info  |  Billing  |  Rules & Safety

Copyright © 1995-2002 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. Use of this Web site constitutes acceptance of the eBay User Agreement and Privacy Policy.