Heuristics, Cluster X

    1.  Structure should follow strategy.

    2. Changes in organizational structure bring changes in human behavior.

From the Prisoner's Dilemma Tournament

    3. Don't be envious (don't treat all encounters as zero-sum)

    4. Be nice (cooperate as long as others are willing to)

    5. Reciprocate cooperation and defection -- don't be taken advantage of.

    6.  Don't be to clever.  Transparency allows others to see how to cooperate with you.

From Lincoln

    7.  Cultures differ, and management practices do not apply universally across them.

    8.  It is necessary to research regional and national differences (think locally when expanding to a new   region).

    9.  Incentives, if aligned with strategy and other elements of organization, can be a powerful source of competitive advantage.

From Business Networks

    10.  Open, two-way communication is necessary for organizational learning.

    11.  Trust is necessary for effective information sharing.

    12.  From time to time it is necessary to reconsider and refresh business models, even if they are effective.

From Jerry Sanders

    13.  Positioning yourself to span strategic gaps in a network and broker relationships between groups or individuals gives you power.

    14.  It is important to balance short-term gains with long-term success. To forget the long term may be detrimental to your career.

    15. Depending on too few people for your trust network is a bad idea. You need different viewpoints to help you see all the opportunities and potential pitfalls.

From Xerox

    16. Success in a highly structured environment requires a well-managed intraorganizational network.

    17.  Recognize the value of informal networks within the formal organization and the importance of cultivating contacts that make the most effective use of such informal networks.