OBJECTIVE:
To enhance my excellent communication, analytical, and personal skills in a non-profit focused environment while gaining knowledge that will allow me to further my career.
SUMMARY OF QUALIFICATIONS:
Excellent communicator who is enthusiastic, efficient, and organized. Quick learner with the ability to multi-task and adapt to new challenges.
WORK EXPERIENCE
Wells Fargo Bank
July 2013 - Current
Customer Sales & Service Representative
- Provide Wells Fargo customers and non-customers with superior and quality customer service while performing efficient and accurate transaction processing
- Maximize clients financial success by referring new products and services based on their financial goals and needs
- Identify and make sales referrals, recommend alternate channels, cross-sells bank services and products for Wells Fargo partners
- Day to Day Duties include safe deposit, merchant/vault, ATM processing, bonds, foreign currency exchange, night drop, wire transfers and express send
remittance
- Develop and maintain relationships with Wells Fargo partners, credit cards companies, real state representatives, financial and investment advisors, to
maximize sales opportunities
Kohl's Company
June 2009 – June 2013
Point of Sale Supervisor Specialist
- Ensure that customer purchases are processed accurately and efficiently
- Resolve customer issues and direct workflow to Point of Sale Associates
- Open and close registers and record appropriate information on balance sheets in order to prevent cash losses
- Assist in training new store Associates and Sales Associates in point-of sale operations and customer service standards
- Manage and lead a team of an average of thirty people, organize and distribute staff schedule
Westchester Community College
September 2010 – May 2012
Administrative Assistant
- Greet students and visitors, lending assistance where needed
- Schedule appointments and keep calendars in Outlook
- Manage multi-line telephone system
- Create/ revise documents and forms
- Provide academic advisement to assigned student population
- Assist advisees with course scheduling, explain academic policies and procedures, and make appropriate referrals to other academic and students support services including career planning
ADDITIONAL SKILLS
Proficient in MS Office Suite.
Project Management
Fundraising
Bilingual, English and Spanish
Conflict Resolution & Research
Budgeting and Money Management
EDUCATION
Columbia University School of General Studies
May 2015 - New York-United States
B.S Political Science. Main Field, International Relations
B.A Hispanic Cultures
SUNY Westchester Community College
August 2012 - Westchester-United States
A.S Global Business
University of Cambridge International Summer Schools
August 2012 - Cambridge-United Kingdom
History Summer School
International Institute of Humanitarian Law
June 2012 - San Remo-Italy
Course on International Human Rights and LOAC in Peace Operations
HONORS AND AWARDS:
Phi Theta Kappa Honor Society, Alpha Beta Gamma International Business Honor Society, Chi Alpha Epsilon Honor Society, Recipient of Ecuadorian Government SENESCYT scholarship, CU General Studies Scholarship, CU Enhancement Scholarship, WCC Gateway Scholarship, WCC Ruth & Jerome A. Siegel Scholarship, WCC Foundation Achievement Scholarship, Kohl’s Scholarship, Hispanic Scholarship Fund Scholarship, IIHL Scholarship, SIPA Scholarship, WCC Greta Cohan Award for Personal Development, WCC Key Award for Leadership and Enthusiasm, WCC College Success Master Student Award, WCC United Nations Switzerland Fellowship.
VOLUNTEER EXPERIENCE
Organización Juventud Ecuatoriana
2014 - 2015
Finance Committee Member
- General Financial Oversight, deposit checks and cash in the organization account
- Help with the inventory of the Organization, donors and sponsorship database
- Monthly financial reports, collect memberships of members
- Maintain constant communication with the organization directors, members and volunteers trough minutes, agendas for meetings and letters
Juve Active Member
- Initiate a pilot project that directly connects with the mission and vision of the organization
- Assist in different projects when needed, help members with school and scholarship applications
Westchester Community College
2010-2012
Vice-President of the School Student Association Budget Committee
President of the College Success Club & Hispanic Club
Vice-President of the International Business Club & United Nations Model Club