Thursday, September 24: The Mt/G/infty Queue (nonhomogeneous Poisson processes, Poisson random measures) and engineering applications: staffing service systems in face of time-varying demand. Examples 2.3B and 2.4A in the textbook.
Main paper to be discussed: The Physics of The Mt/G/infty Queue
by Steven G. Eick, William A. Massey and WW, Operations Research, vol. 41, No. 4, 1993, pp. 731-742. (primarily Section 1, 4 pages)
Supplementary papers:
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Mt/G/infty Queues with Sinusoidal Arrival Rates
by Steven G. Eick, William A. Massey and WW,
Management Science, vol. 39, No. 2, 1993, pp. 241-252. (Shows explicit formulas for sinusoidal arrival rates, see Theorem 4.1 and Section 5.)
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Server Staffing to Meet Time-Varying Demand
by Otis B. Jennings, Avishai Mandelbaum, William A. Massey and WW,
Management Science, vol. 42, No. 10, 1996, pp. 1383-1394.
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Offered Load Analysis for Staffing.
by WW, Manufacturing and Service Operations Management, vol. 15, No. 2, Spring 2013, pp. 166-169.
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Coping with Time-Varying Demand when Setting Staffing Requirements for a Service System.
by Linda V. Green (DRO), Peter J. Kolesar (DRO) and WW, Production and Operations Management (POMS), vol. 16, No. 1, January-February 2007, pp. 13-39.