Columbia University ID Center

Card-Swipe Problem in a Laundry Center

If there is not a system problem, and a swipe transaction cannot be completed successfully, the reader will display a TRANSACTION INVALID message followed by an explanation. Following is a list of the possible problems, and how to have them resolved:

• INSUFFICIENT FUNDS

This message means the balance in your Flex Account is not sufficient to process the transaction. If you deposit more money into your Flex Account, you will be able to complete the transaction.

• CARD INVALID L/S

This message means you are not using the most recently issued ID card. If you cannot find the most recently issued ID, you will need to come to the ID Center to have it replaced. There is a $15 fee to replace all damaged and lost Columbia Cards.

• OVER DAILY LIMIT

There is a daily limit of $15 for laundry center transactions by Flex Account. This is in place to protect you in the event of an unreported lost card. If you have exceeded the daily limit, it will be reset after midnight, and you will have $15 available for the next day. This daily limit does not have an effect if the lost card is reported and deactivated. Therefore, it is important to have a lost card deactivated as soon as possible.

• PRIVILEGE UNASSIGNED

There is a problem with how your card was processed. Please come to the Customer Service Center at 118 Hartley or the ID Center at 204 Kent Hall during regular business hours to have the problem fixed. (118 Hartley is open M-F 9-5; The ID Center is open M,W-F 9-5, T 9-6.)

• CARD DELETED

• CARD EXPIRED

• CARD NOT IN SYSTEM

• CARD SUSPENDED

• PRIVILEGE EXPIRED

• PRIVILEGE SUSPENDED

The above messages have different meanings, but all of them require having to come into the ID Center at 204 Kent during regular business hours. M, W-F 9-5, T 9-6.