• Initiating the replacement/withdrawal review process for an item which is checked-out to PRESUMED LOST but is now known to be lost (because the patron has acknowledged the loss)

• Initiating the replacement/withdrawal review process for an item which is checked-out to PRESUMED LOST (even though the patron has not acknowledged the loss)

Determine whether the patron has acknowledged that the item is lost.

1. If the patron has acknowledged that the item is lost:
   1. Follow CLIO Manual Procedures for adding notes to patron accounting records.

   2. Input a note like this: Patron confirmed that item is lost; item checked-out to known lost on xx/xx/xx.

   3. Check-in the item.

   4. If any holds exist, follow CLIO Manual procedures for cancelling a hold when the item is already checked-in.

   5. Check-out the item to KNOWN LOST.

2. If the patron has not acknowledged that the item is lost:
   1. Follow CLIO Manual Procedures for adding notes to patron accounting records.

   2. Input a note like this: Patron did not respond to overdue notices; item checked-out to known lost on xx/xx/xx.

   3. If any holds exist, follow CLIO Manual procedures for cancelling a hold when the item is not yet checked-in.

   4. Check-out the item to KNOWN LOST.