For the past two years, I have been working as an Analyst in the Operations Division of Goldman Sachs, Hong Kong. I joined as a fresh graduate after successfully completing a 10-week internship and a two-week training at the Goldman Sachs' headquarters in New York. I worked in two teams - Credit Flow Sales and Trading and Investing and Lending, supporting the firm's private equity and lending businesses across Asia. Below is a summary of my responsibilities:
I was one of the 72 interns that were selected for the elite Global Emerging Talent Program (~1.5% acceptance rate). As part of the program, I was invited to attend a global summit at UBS headquarters in Zurich for firmwide orientation which included group activities, speakers and training sessions with renowned professionals from the industry including CEO and Chairman of UBS.
After my training, I was tasked on a 4-week project to conduct an in-depth analysis of different SDLC frameworks used across various IT Business Units. Through the project, I learned about different SD models and frameworks such as IBM's Rational Unified Process (RUP), Scrum, Agile Development, Evolutionary Prototyping etc.
Post the analysis, a plan was presented to regional directors to improve software development process efficiency by converging SDLC across business units.
I was a student consultant at IBM where I worked with clients from aviation and textile industries to solve some of their most challenging issues. I was trained by professional consultants from IBM on various state-of-art in-house technology tools and consultative methodologies that formed the crux of my research and solutions provided to the clients.
I was trained on the IBM Cognos Consumer Insight Tool through which I created data analytical frameworks to leverage business insights from various social media platforms and news sites. I developed frameworks to cluster and classify text snippets, identify kepword densities and develop heatmaps to understand customer sentiments and perception towards the airline's channels for customer service.
The research was followed by a white paper with recommendations for establishing new commnication channels for better Customer Relationship Management (CRM), reducing the average response time by 18%. The paper was presented to management including Seniors Partners from IBM and Head of CRM for the airline.
I was staffed on a project to re-design the Management Trainee Recruitment Process for one of largest apparel manufacturers based in China. I worked alonside IBM consultants to apply principles from Business process re-engineering (BPR) to their current recruitment and screening workflow to key challenges in recruiting and retaining top-class talent. Supporting data was collected through interviews with hiring and business unit managers, focus groups with current management trainees and survey with potential candidates. A benchmarking research was also conducted to showcase recruitment best practices across the industry.
Recommendations included strategies for increasing brand awareness, establishing new channels for recruitment and process automation, presented to the CEO, CFO and HR Director of the company. Proposal was adopted and implemented in the next recruitment cycle.