My Recent Research Papers on Stochastic-Process Limits for Many-Server Queueing Models

• Service-Level Differentiation in Many-Server Service Systems Via Queue-Ratio Routing. Operations Research, forthcoming (with Itay Gurvich) [PDF].

• Queue-and-Idleness-Ratio Controls in Many-Server Service Systems. Mathematics of Operations Research, vol. 34, No. 2, May 2009, pp. 363-396. (with Itay Gurvich) [PDF]

• Scheduling Flexible Servers with Convex Delay Costs in Many-Server Service Systems. Manufacturing and Service Operations Management), vol. 11, No. 2, Spring 2009, pp. 237-253. (with Itay Gurvich) published PDF.

• Heavy-Traffic Limits for Waiting Times in Many-Server Queues with Abandonments. Annals of Applied Probability, forthcoming. (with Rishi Talreja) [PDF].

• Heavy-Traffic Limits for Many-Server Queues with Service Interruptions. Queueing Systems, vol. 61, pp. 167-202. (with Guodong Pang) [PDF].

• Continuity of a Queueing Integral Representation in the M1 Topology. Annals of Applied Probability, forthcoming. (with Guodong Pang) [PDF].

• Heavy-Traffic Extreme-Value Limits for Erlang Models. Queueing Systems, 2009, articles online in advance, DOI 10.1007/s11134-009-9132-y (with Guodong Pang) [PDF].

• Two-Parameter Heavy-Traffic Limits for Infinite-Server Queues. Submitted to Queueing Systems (with Guodong Pang) [PDF].

• Responding to Unexpected Overloads in Large-Scale Service Systems. Management Science, forthcoming. (with Ohad Perry) [PDF].

• A Fluid Approximation for Service Systems Responding to Unexpected Overloads. Operations Research, forthcoming. (with Ohad Perry) [PDF].

• Transient and Stability Analysis of the Many-Server Heavy-Traffic Fluid Limit for the Overloaded X Call-Center Model. Submitted to Mathematics of Operations Research (with Ohad Perry). [PDF].