IEOR 4615: Service Engineering, Spring 2015
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IEOR Technical Elective Course for Undergraduate and Masters Students
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Brief Course Description:
Service systems currently make up 60-80% of western economies. Important examples are healthcare systems (hospitals), financial services (banks) and telephone and internet services. The course will provide a framework for modeling service systems and techniques that are useful to design, analyze, and operate service systems. In this course, a service system is viewed as a stochastic network. Thus the main theoretical framework is queueing theory, which primarily involves a large class of stochastic models. However, the subject matter is highly multi-disciplinary; hence alternative frameworks are useful as well, including ones from Statistics, Psychology, and Marketing.
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Lecture Notes, The lecture slides, lecture written notes, recitation notes and homework assignments were all placed on Courseworks. The lecture slides are now presented here as well. These are supplemented by notes and papers.
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Time and Place: Tuesdays and Thursdays, 4:10pm-5:25pm, Room: 222 Pupin.
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One (important) Recitation Section: Fridays
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(TA Ni Ma will introduce tools required for the assignments.)
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Prerequisites: a first course in probability and statistics, such as IEOR/SIEO 3600 or IEOR/SIEO 4150,
and an introduction to stochastic processes, such as IEOR 3106 or IEOR 4106
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