IEOR 4615, Spring 2013: Advanced Surveys
Applications of Operations Research in Healthcare
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Mor Armony, Shlomo Israelit, Avishai Mandelbaum,
Yariv N. Marmor, Yulia Tseytlin, and Galit B. Yom-Tov, Patient Flow in Hospitals: A Data-Based Queueing-Science Perspective,
Working paper, 2014. And longer longer 2011 draft.
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Penghi Shi, Mabel C. Chou, J. G. Dai, Ding Ding and Joe Sim, Hospital Inpatient Operations: Mathematical Models and Managerial Insights,
Working paper, Georgia Tech, 2012.
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Jim Dai and Penghi Shi, Mathematical Models for Hospital Inpatient Flow Management
Lecture Slides, August 2012.
Applications of Operations Research in Customer Contact Centers
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Zeynep Aksin, Mor Armony and Vijay Mehrotra, The Modern Call-Center: A Multi-Disciplinary Perspective on Operations Management Research, Production and Operations Management, 16 (2007) 655-688.
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Lawrence Brown, Noah Gans, Avishai Mandelbaum, Anat Sakov,
Haipeng Shen, Sergey Zeltyn, and Linda Zhao, Statistical Analysis of a Telephone Call Center:
A Queueing-Science Perspective,
Journal of the American Statistical Association, 100 (2005) 36-50.