Lectures in IEOR 4615, Professor Whitt, Spring 2015. (Supporting notes and papers also added.)

• Lecture 1. Introduction to Service Engineering, Tuesday, January 20, 2015.

• Lecture 2. Service Systems As Queueing Systems, Thursday, January 22, 2015.

• Lecture 3. Little's Law, Tuesday, January 27, 2015.

  • 2015 Notes on Little's Law.

  • 2018 OR paper with Zhang, ``Periodic Little's Law.'

• Lecture 4. Statistical Analysis with Little's Law, Thursday, January 29, 2015.

  • 2013 OR paper with Kim, ``Statistical Analysis with Little's Law.''.

  • 2013 PEIS paper on Little's Law with Kim.

• Lecture 5. Review of Birth-and-Death Processes, Tuesday, February 3, 2015.

  • Notes on CTMC's for IEOR 3106 and 6711.

  • 2002 Notes on the Erlang B and C formulas.

• Lecture 6. Offered Load Analysis, Tuesday, February 10, 2015.

  • Short 2013 MSOM paper.

• Lecture 7. Precedence Constraints, Thursday, February 12, 2015.

• Lecture 8. Queueing Networks, Tuesday, February 17, 2015.

  • 1983 BSTJ QNA paper.

  • 2018 RQNA paper with Wei You.

• Lecture 9. Fluid Models and Limits, Thursday, February 19, 2015.

  • 2006 OR fluid model paper.

  • 2012 fluid model paper with Liu.

• Lecture 10. Analyzing the Pace of Play in Golf, Tuesday, February 24, 2015.

• Lecture 11. Analyzing the Pace of Play in Golf, Thursday, February 26, 2015.

  • 2015 POMS paper.

  • 2015 JSA paper with Fu.

  • 2018 IJGS paper with Choi and Fu.

• Lecture 12. Experiencing Statistical Regularity, Tuesday, March 3, 2015.

  • Chapter 1 in 2002 book.

• Lecture 13. Heavy Traffic Approximations, Thursday, March 5, 2015.

  • Chapters 5 and 9 in 2002 book.

  • 2007 survey paper with Pang and Talreja on martingale methods.

• Lecture 14. The LLN, CLT and Extensions, Tuesday, March 10 2015.

• Lecture 15. Design of Statistical Experiments, Thursday, March 12, 2015.

  • 1989 Man. Sci. paper, ``Planning Queueing Simulations''.

• Lecture 16. Arrival Processes, Tuesday and Thursday, March 24 and 26, 2015.
  • 2012 Lecture Notes on Arrival Process.

• Midterm Exam, Tuesday, March 31, 2015.

  • Midterm Exam Review Guide, Tuesday, March 24, 2015.

  • Midterm Exam Solutions

• Lecture 17. Statistical Analysis of Arrival Data, Tuesday, April 7, 2015.
  • 2014 NRL paper with Kim, ``Choosing Arrival Process Models for Service Systems: Tests of a Nonhomogeneous Poisson Process.''

  • 2014 MSOM paper with Kim, ``Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes?''

• Lecture 18. Appointment-Generated Arrival Processes, Thursday, April 9, 2015.
  • 2015 ORL paper with Kim, Vel and Cha.

  • 2018 IJoC appointment paper with Kim and Cha.

• Lecture 19. Statistical Analysis of Service and Patience Data, Tuesday, April 14, 2015.

• Lecture 20. The Israeli ED Data, Thursday, April 16, 2015.
  • 2017 ORHC paper with Zhang.

  • 2012 ORL paper, ``Fitting Birth-and-Death Queueing Models to Data.''

  • 2015 QUESTA paper with Dong, ``Stochastic Grey-Box Modeling of Queueing Systems: Fitting Birth-and-Death Processes to Data''

  • 2018 forecasting paper with Zhang.

• Lecture 21. Delay Announcements, Tuesday, April 21, 2015.

  • 2011 OR paper with Ibrahim.

• Lecture 21a. The Performance Impact of Delay Announcements, Tuesday, April 21, 2015.

  • 2009 OR paper with Armony and Shimkin.

• Lecture 22. Visiting Lecture: Professor Zhe George Zhang, Western Washington University, Thursday, April 23 2015.

• Lecture 23. Skill-Based Routing, Tuesday, April 28, 2015.

  • 2005 MSOM paper with Wallace.

  • 2009 MOR paper with Gurvich on ``Queue-and-Idleness-Ratio Controls''

  • 2010 OR paper with Gurvich.

  • 2018 SSy paper with Sun.