A Quiet Revolution in Service Delivery?
It is only through demonstration in some sectors that we will bring pressure on service providers in other sectors - including the public sector - to mend their ways.
Abstract:
The events preceding the recent trust vote in the Parliament, the chanting, the shouting, the waving of wads of cash, nd the display of total contempt for the country's highest office expressed in the hissing and heckling that forced the prime minister to table rather than deliver his speech point to virtual chaos in governance. Daily reports of rapidly deteriorating law and order situation in our major cities reinforce this picture.
Yet, within the complex democracy that is India, this image masks some dramatic improvements under way. The entry of multiple private-sector players into areas that were previously monopolised or dominated by the government is bringing a quiet revolution in service delivery.
Yet, within the complex democracy that is India, this image masks some dramatic improvements under way. The entry of multiple private-sector players into areas that were previously monopolised or dominated by the government is bringing a quiet revolution in service delivery.