• Approximating a Point Process by a Renewal Process: Two Basic Methods. Operations Research, vol. 30, No. 1, January-February 1982, pp. 125-147. [published PDF]
• THE MAIN PAPER: The Queueing Network Analyzer. Bell System Technical Journal, vol. 62, No. 9, November 1983, pp. 2779-2815. [published PDF]
• Performance of the Queueing Network Analyzer. Bell System Technical Journal, vol. 62, No. 9, November 1983, pp. 2817-2843. [published PDF]
• Approximations for Networks of Queues. Proceedings of the Tenth International Teletraffic Congress, Montreal, June 1983, Paper Number 4.1.1.
• Toward an Approximation Theory for Point Processes and Networks of Queues. Newsletter of the ORSA/TIMS Applied Probability Group, Fall 1983, pp. 2-4.
• Approximations for Departure Processes and Queues in Series. Naval Research Logistics Quarterly, vol. 31, No. 4, December 1984, pp. 499-521. [published PDF]
• Open and Closed Models for Networks of Queues. AT&T Bell Laboratories Technical Journal, vol. 63, No. 9, November 1984, pp. 1911-1979. [published PDF]
• The Best Order for Queues in Series. Management Science, vol. 31, No. 4, April 1985, pp. 475-487. [published PDF]
• Characterizing Superposition Arrival Processes and the Performance of Multiplexers for Voice and Data. Proceedings of IEEE Global Telecommunications Conference, New Orleans, December 1985, vol. 2, pp. 25.4.1-7 (with K. Sriram).
• Queues with Superposition Arrival Processes in Heavy Traffic. Stochastic Processes and Their Applications, vol. 21, No. 1, December 1985, pp. 81-91.
• Characterizing Superposition Arrival Processes in Packet Multiplexers for Voice and Data. IEEE Journal on Selected Areas in Communications, vol. SAC-4, No. 6, September 1986, pp. 833-846 (with K. Sriram). [published PDF]
• A Queueing Network Analyzer for Manufacturing. Teletraffic Science for New Cost-Effective Systems, Networks and Services, Proceedings of ITC 12 (ed. M. Bonatti), North-Holland, Amsterdam, 1989, pp. 1146-1152 (with Moshe Segal). [published PDF]
• Dependence in Packet Queues: A Multi-Class Batch-Poisson Model. Teletraffic Science for New Cost-Effective Systems, Networks and Services, Proceedings of ITC 12, (ed. M. Bonatti), North-Holland, Amsterdam, 1989, pp. 1450-1454 (with Kerry W. Fendick and Vikram R. Saksena).
• Measurements and Approximations to Describe the Offered Traffic and Predict the Average Workload in a Single-Server Queue. Proceedings of the IEEE, vol. 77, No. 1, 1989, pp. 171-194, (with Kerry W. Fendick). (Reprinted in Stochastic Analysis of Computer and Communication Systems (ed. H. Takagi), North-Holland, Amsterdam, 1990, pp. 3-56.) [published PDF]
• Dependence in Packet Queues. IEEE Transactions on Communications, vol. 37, No. 11, 1989, pp. 1173-1183 (with Kerry W. Fendick and Vikram R. Saksena). [published PDF]
• Arranging Queues in Series: A Simulation Experiment. Management Science, vol. 36, No. 2, 1990, pp. 1080-1091 eweth S. Suresh). [PostScript] [PDF]
• The Heavy-Traffic Bottleneck Phenomenon in Open Queueing Networks. Operations Research Letters, vol. 9, No. 6, 1990, pp. 355-362 (with S. Suresh). [published PDF]
• Investigating Dependence in Packet Queues with the Index of Dispersion for Work. IEEE Transactions on Communications, vol. 39, No. 8, 1991, pp. 1231-1244 (with Kerry W. Fendick and Vikram R. Saksena). [published PDF]
• Towards Better Multi-Class Parametric-Decomposition Approximations for Open Queueing Networks. Annals of Operations Research, vol. 48, 1994, pp. 221-248. [PostScript] [PDF]
• Variability Functions for Parametric-Decomposition Approximations of Queueing Networks. Management Science, vol. 41, No. 10, 1995, pp. 1704-1715. [PostScript] [PDF]

Associated Unpublished AT&T Bell Laboratories Reports:

• Three-Moment Approximations for the GI/G/1 Queue. January 1982, 24 pp.
• Approximations for Symmetric Networks of non-Markov Queues. January 1982, 40 pp.
• An Approximation for Cluster Point Processes. July 1982, 26 pp.
• Heavy Traffic Limits for Queues with Randomly Varying Arrival Rates. December 1982, 21 pp.
• A Three-Parameter Algorithm for QNA. July 1983, 21 pp.
• Traffic Measurements for Networks of Queues. November 1983, 19 pp.
• Representing Probabilistic Transitions from Deterministic Routes with QNA1.0. December 1984, 13 pp.
• New Features for the Queueing Network Analyzer (QNA): Deterministic Routes Plus Probabilities Transitions and Customer Creation. April 1985, 121 pp.
• An Interface Between the Queueing Network Analyzer (QNA) and the Performance Analysis Workstation (PAW). August 1985, 37 pp.
• A Queueing Network Analyzer for Manufacturing: QNA 3.3. June 1987, 74 pp.
• Performance Analysis of DATAKIT VCS Networks with Application to the UOS Data Network. Network 1987, 128 pp. (with Raphael Ben-Ami).