Lecture Topics for IEOR 6707, Fall 2004
-
Thursday, September 9: A Staffing Algorithm for Call Centers with Skill-Based Routing
PDF file of Vugraphs
-
Thursday. September 16: Staffing Algorithm continued
-
Thursday, September 23: Approximations for Multiserver Queues with Abandonments
PDF file of Vugraphs
-
Engineering Solution of a Basic Call-Center Model.
Management Science, to appear.
[PDF]
-
Engineering Solution of a Basic Call-Center Model:
Supplementary Material.
[PDF]
(Extra material related to previous paper.)
-
Efficiency-Driven Heavy-Traffic Approximations
for Many-Server Queues with Abandonments.
Management Science, to appear.
[PDF]
-
Fluid Models for Many-Server Queues with Abandonments.
Operations Research, to appear.
[PDF]
-
Two Fluid Approximations for Multi-Server Queues with Abandonments.
Operations Research Letters, to appear.
[PDF]
\
-
Staffing a Call Center with Uncertain Arrival Rate and Absenteeism.
working paper, 2004.
[PDF]
Submitted to Management Science.
-
Sensitivity of Performance in the Erlang A Model
to Changes in the Model Parameters.
working paper, 2004.
[PDF]
Submitted to Operations Research.
-
Monday, September 27:
-
Engineering Solution of a Basic Call-Center Model.
Management Science, to appear.
[PDF]
-
Engineering Solution of a Basic Call-Center Model:
Supplementary Material.
[PDF]
(Extra material related to previous paper.)
-
Thursday, September 30:
-
Fluid Models for Many-Server Queues with Abandonments.
Operations Research, to appear.
[PDF]
-
Monday, October 4:
-
Heavy-Traffic Limits for Queues with Many Exponential Servers..
Operations Research, vol. 29, No. 3, May-June 1981, pp. 567-588.
[PDF]
(with Shlomo Halfin)