Recent Talks
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Tales of Time Scales,
Plenary lecture, 11th
INFORMS Applied Probability Society Conference,
New York, July 25, 2001.
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Economy of Scale in Multiserver Service Systems:
A Retrospective,
talk in
the Distinguished Lecture Series at
the Department of Industrial and Systems Engineering at
Lehigh University and at the Wharton School at the University of Pennsylvania,
October 2002.
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Experiencing Statistical Regularity,
talk in the Leaders in the Mathematical Sciences seminar series at
IBM, Yorktown Heights, NY, October 29, 2003.
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Resource Pooling and Staffing in Call Centers with Skill-Based Routing,
talk on joint work with Rodney B. Wallace at the CMU Workshop of Multiserver Scheduling (WORMS04),
April 18-19, 2004, in Pittsburgh, organized by Mor Harchol-Balter and Alan Scheller-Wolf.
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Approximations for Multi-Server Queues with Abandonments at the
Call Center Workshop, The Workshop on Stochastic Networks,
the University of Montreal, July 2004, organized by Raj Srinivasan, Avishai Mandelbaum and Noah Gans.
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A Staffing Algorithm for Call Centers with Skill-Based Routing,
talk on joint work with Rodney B. Wallace, NYU Stern School of Business, September 2004.
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Resource Pooling and Staffing in Call Centers with Skill-Based Routing,
talk on joint work with Rodney B. Wallace at the First Conference of the
Production and Operations Management Society (POMS) College of Service Operations,
December 3-4, 2004, at Columbia University, organized jointly by Columbia University Graduate School of Business, NYU Stern School of Business, University
of Pennsylvania Wharton School and Yale University School of Management.
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Fluid Approximations for Many-Server Queues with Abandonment and their Application,
Seminar at OR Center, MIT, November 3, 2005.