• On the Heavy-Traffic Limit Theorem For GI/G/infinity Queues. Advances in Applied Probability, vol. 14, No. 1, March 1982, pp. 171-190. [published PDF]
• A New View of the Heavy-Traffic Limit for Infinite-Server Queues. Advances in Applied Probability, vol. 23, No. 1, 1991, pp. 188-209 (with Peter W. Glynn).
• The Physics of The M_t/G/&infty; Queue. Operations Research, vol. 41, No. 4, 1993, pp. 731-742 (with Stephen G. Eick and William A. Massey). [published PDF]
• M_t/G/∞ Queues with Sinusoidal Arrival Rates. Management Science, vol. 39, No. 2, 1993, pp. 241-252 (with Stephen G. Eick and William A. Massey). [published PDF]
• Networks of Infinite-Server Queues with Nonstationary Poisson Input. Queueing Systems, vol. 13, No. 1, 1993, pp. 183-250 (with William A. Massey). [published PDF]
• The Highway PALM: A Stochastic Model to Capture Space and Time Dynamics in Wireless Communication Systems. Proceedings of the Thirty-First Annual Allerton Conference on Communication, Control and Computing, University of Illinois, September 1993, pp. 859-867 (with William A. Massey).
• On the Modified-Offered-Load Approximation for the Nonstationary Erlang Loss Model. The Fundamental Role of Teletraffic in the Evolution of Telecommunications Networks, Proceedings of the 14th International Teletraffic Congress, J. Labetoulle and J. W. Roberts (eds.), Elsevier, Amsterdam, vol. 1a, 1994, pp. 145-154 (with William A. Massey).
• Traffic Models for Wireless Communication Networks. IEEE Infocom `94 Proceedings, IEEE Computer Society Press, 1994, pp. 1029-1037 (with Kin K. Leung and William A. Massey). [published PDF]
• Traffic Models for Wireless Communication Networks. IEEE Journal on Selected Areas in Communication, vol. 12, No. 8, 1994, pp. 1353-1364 (with Kin K. Leung and William A. Massey). [published PDF]
• A Stochastic Model to Capture Space and Time Dynamics in Wireless Communication Systems. Probability in the Engineering and Informational Sciences, vol. 8, 1994, pp. 541-569 (with William A. Massey). [published PDF]
• An Analysis of the Modified Offered Load Approximation for the Nonstationary Erlang Loss Model. Annals of Applied Probability, vol. 4, 1994, pp. 1145-1160. (with William A. Massey) [published PDF]
• Sensitivity to the Service-Time Distribution in the Nonstationary Erlang Loss Model. Management Science, vol. 41, No. 6, 1995, pp. 1107-1116 (with Jimmie L. Davis and Bill Massey). [published PDF]
• Server Staffing to Meet Time-Varying Demand. Management Science, vol. 42, No. 10, 1996, pp. 1383-1394 (with Otis B. Jennings, Avishai Mandelbaum and William A. Massey). [published PDF]
• The Time-Dependent Erlang Loss Model with Retrials. Proceedings of INFORMS Telecommunications Conference, Telecommunications Systems, R. B. Cooper and R. Doverspike (eds.), vol. 7, 1997, pp. 253-265 (with Nathaniel Grier, William A. Massey and Tyrone McKoy). [PostScript] [PDF]
• Peak Congestion in Multi-Server Service Systems with Slowly Varying Arrival Rates. Queueing Systems, vol. 25, 1997, pp. 157-172 (with William A. Massey). [published PDF]
• Applications of the Infinite-Server Queue to the Management of Private Line Services. Proceedings of 1997 AT&T Services and Infrastructure Symposium (SIPS-97), Middletown, NJ, November 18-19, 1997, pp. 132-141 (with William A. Massey and Clement McCalla).
• Dynamic Staffing in a Telephone Call Center Aiming to Immediately Answer All Calls. Operations Research Letters, vol. 24, June 1999, pp. 205-212. [PostScript] [PDF]
• Linear Stochastic Fluid Networks. Journal of Applied Probability, vol. 36, No. 1, March 1999, pp. 244-260 (with Offer Kella). [PostScript] [PDF]
• Network Design and Control Using On-Off and Multi-Level Source Traffic Models with Heavy-Tailed Distributions. Chapter in Self-Similar Network Traffic and Performance Evaluation, Kihong Park and Walter Willinger, eds., Wiley, New York, 2000, pp. 421-445. (with Nicholas G. Duffield). [PostScript] [PDF]
• The Impact of a Heavy-Tailed Service-Time Distribution upon the M/GI/s Waiting-Time Distribution,. Queueing Systems, vol. 36, 2000, pp. 71-87. [published PDF]
• A Nonstationary Offered-Load Model for Packet Networks. Telecommunication Systems, vol. 13, Nos. 3,4, March-April 2001, pp. 271-296. (with Nicholas G. Duffield and William A. Massey). [PostScript] [PDF]
• A Time-Dependent Queueing Network Model to Describe the Life-Cycle Dynamics of a Family of Private-Line Telecommunications Services. Telecommunication Systems, vol. 19, No. 1, 2002, pp. 9-38 (with Clement McCalla). [PostScript] [PDF]
• A Staffing Algorithm for Call Centers with Skill-Based Routing. Manufacturing and Service Operations Management (M&SOM), vol. 7, 2005, pp. 276-294 (with Rodney B. Wallace). [published PDF]
• A Staffing Algorithm for Call Centers with Skill-Based Routing: Supplementary Material. (Extra material related to previous paper), 2004. (with Rodney B. Wallace). [PDF]
• Staffing of Time-Varying Queues to Achieve Time-Stable Performance. working paper, 2004. Revised 2005. Submitted to Management Science. (with Zohar Feldman, Avishai Mandelbaum and Bill Massey) [PDF].
• Staffing of Time-Varying Queues to Achieve Time-Stable Performance, Unabridged Version: Internet Supplement. working paper, 2005. (with Zohar Feldman, Avishai Mandelbaum and Bill Massey) [PDF].
• Coping with Time-Varying Demand when Setting Staffing Requirements for a Service System. working paper, 2005. Production and Operations Management (POMS), forthcoming. (with Linda V. Green and Peter J. Kolesar). [PDF]

Related topics:

• Papers with Bill Massey
• Time-Dependent Arrival Rates
• Calculating Performance Distributions in Nonstationary Situations by Numerical Transform Inversion