• The Asymptotic Behavior of Queues with Time-Varying Arrival Rates. Journal of Applied Probability, vol. 21, No. 1, March 1984, pp. 143-156 (with Daniel P. Heyman).
• The Pointwise Stationary Approximation for M_t/M_t/s Queues is Asymptotically Correct as the Rates Increase. Management Science, vol. 37, No. 3, 1991, pp. 307-314. [published PDF]
• The Physics of The M_t/G/&infty; Queue. Operations Research, vol. 41, No. 4, 1993, pp. 731-742 (with Stephen G. Eick and William A. Massey). [published PDF]
• M_t/G/∞ Queues with Sinusoidal Arrival Rates. Management Science, vol. 39, No. 2, 1993, pp. 241-252 (with Stephen G. Eick and William A. Massey). [published PDF]
• Networks of Infinite-Server Queues with Nonstationary Poisson Input. Queueing Systems, vol. 13, No. 1, 1993, pp. 183-250 (with William A. Massey). [published PDF]
• The Highway PALM: A Stochastic Model to Capture Space and Time Dynamics in Wireless Communication Systems, Proceedings of the Thirty-First Annual Allerton Conference on Communication, Control and Computing, University of Illinois, September 1993, pp. 859-867 (with William A. Massey).
• Unstable Asymptotics for Nonstationary Queues. Mathematics of Operations Research, vol. 19, No. 2, 1994, pp. 267-291 (with William A. Massey). [PostScript] [PDF]
• On the Modified-Offered-Load Approximation for the Nonstationary Erlang Loss Model. The Fundamental Role of Teletraffic in the Evolution of Telecommunications Networks, Proceedings of the 14th International Teletraffic Congress, J. Labetoulle and J. W. Roberts (eds.), Elsevier, Amsterdam, vol. 1a, 1994, pp. 145-154 (with William A. Massey).
• An Analysis of the Modified Offered Load Approximation for the Nonstationary Erlang Loss Model. Annals of Applied Probability, vol. 4, 1994, pp. 1145-1160. (with William A. Massey) [published PDF]
• Sensitivity to the Service-Time Distribution in the Nonstationary Erlang Loss Model. Management Science, vol. 41, No. 6, 1995, pp. 1107-1116 (with Jimmie L. Davis and Bill Massey). [published PDF]
• Estimating the Parameters of a Nonhomogeneous Poisson Process with Linear Rate. Telecommunication Systems, vol. 5, 1996, pp. 361-388 (with Geraldine A. Parker). [published PDF]
• Stationary-Process Approximations for the Nonstationary Erlang Loss Model. Operations Research, vol. 44, 1996, pp. 976-983 (with William A. Massey).
• The Time-Dependent Erlang Loss Model with Retrials. Proceedings of INFORMS Telecommunications Conference, Telecommunications Systems, R. B. Cooperand R. Doverspike (eds.), vol. 7, 1997, pp. 253-265 (with Nathaniel Grier, William A. Massey and Tyrone McKoy). [PostScript] [PDF]
• Numerical Solution of Piecewise-Stationary M_t/G_t/1 Queues. Operations Research, vol.~45, No.~3, 1997, pp. 451-463,(with Gagan L. Choudhury and David M. Lucantoni). [published PDF]
• Applications of the Infinite-Server Queue to the Management of Private Line Services. Proceedings of 1997 AT&T Services and Infrastructure Symposium (SIPS-97), Middletown, NJ, November 18-19, 1997, pp. 132-141 (with William A. Massey and Clement McCalla).
• Uniform Acceleration Expansions for Markov Chains with Time-Varying Rates. Annals of Applied Probability, vol. 9, No. 4, 1998. (with William A. Massey) [published PDF]
• Using Different Response-Time Requirements to Smooth Time-Varying Demand for Service. Operations Research Letters, vol. 24, Nos. 1-2, February-March 1999, pp. 1-10. [PostScript] [PDF]
• Decomposition Approximations for Time-Dependent Markovian Queueing Networks. Operations Research Letters, vol. 24, April 1999, pp. 97-103. [PostScript] [PDF]
• A Nonstationary Offered-Load Model for Packet Networks. Telecommunication Systems, vol. 13, Nos. 3,4, March-April 2001, pp. 271-296. (with Nicholas G. Duffield and William A. Massey). [PDF]
• A Time-Dependent Queueing-Network Model to Describe Life-Cycle Dynamics of Private-Line Telecommunication Services,. Telecommunication Systems, vol. 17, 2002, pp. 9-38 (with Clement McCalla). [PDF]
• Stochastic Models for the Design and Management of Customer Contact Centers: Some Research Directions.. working paper, March 2002. [PDF]
• Staffing of Time-Varying Queues to Achieve Time-Stable Performance. working paper, 2004. Revised 2005. Submitted to Management Science. (with Zohar Feldman, Avishai Mandelbaum and Bill Massey) [PDF].
• Staffing of Time-Varying Queues to Achieve Time-Stable Performance, Unabridged Version: Internet Supplement. working paper, 2005. (with Zohar Feldman, Avishai Mandelbaum and Bill Massey) [PDF].
• Coping with Time-Varying Demand when Setting Staffing Requirements for a Service System. working paper, 2005. Production and Operations Management (POMS), forthcoming. (with Linda V. Green and Peter J. Kolesar). [PDF]

Related topics:

• Papers with Bill Massey
• Papers with Gagan Choudhury
• Offered-Load Analysis Based on Infinite-Server Queues, Usually for Time-Dependent Arrival Rates
• Calculating Performance Distributions in Nonstationary Situations by Numerical Transform Inversion