Simulation of Queueing Models
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Continuity of Generalized Semi-Markov Processes.
Mathematics of Operations Research, vol. 5, No. 4, November 1980, pp. 494-501.
[published PDF]
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Queue Tests for Renewal Processes.
Operations Research Letters,
vol. 2, No. 1, April 1983, pp. 7-12.
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Performance of the Queueing Network Analyzer.
Bell System Technical Journal, vol. 62, No. 9, November 1983,
pp. 2817-2843.
[published PDF]
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Approximations for Departure Processes and Queues in Series.
Naval Research Logistics Quarterly,
vol. 31, No. 4, December 1984, pp. 499-521.
[published PDF]
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Characterizing Superposition Arrival Processes and the Performance of
Multiplexers for Voice and Data.
Proceedings of IEEE Global Telecommunications Conference,
New Orleans, December 1985, vol. 2, pp. 25.4.1-7 (with K. Sriram).
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Characterizing Superposition Arrival Processes in Packet Multiplexers for Voice and Data.
IEEE Journal on Selected Areas in Communications,
vol. SAC-4, No. 6, September 1986, pp. 833-846 (with K. Sriram).
[published PDF]
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The Influence of Service-Time Variability in a Closed Network of Queues.
Performance Evaluation,
vol. 6, September 1986, pp. 219-234
(with André B. Bondi).
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Planning Queueing Simulations.
Management Science, vol. 35, No. 11, 1989, pp. 1341-1366.
[published PDF]
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Simulation Run Length Planning.
1989 Winter Simulation Conference Proceedings, pp. 106-112.
[PostScript]
[PDF]
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Indirect Estimation Via L = W.
Operations Research,
vol. 37, No. 1, 1989, pp. 82-103 (with Peter W. Glynn).
[published PDF]
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Measurements and Approximations to Describe the Offered Traffic and Predict the Average Workload in a Single-Server Queue.
Proceedings of the IEEE,
vol. 77, No. 1, 1989, pp. 171-194 (with Kerry W. Fendick).
[published PDF]
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Arranging Queues in Series: A Simulation Experiment.
Management Science , vol. 36, No. 2, 1990, pp. 1080-1091
(with S. Suresh).
[PostScript]
[PDF]
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The Heavy-Traffic Bottleneck Phenomenon in Open Queueing Networks.
Operations Research Letters, vol. 9, No. 6, 1990, pp. 355-362
(with S. Suresh).
[published PDF]
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Investigating Dependence in Packet Queues with the Index of Dispersion for Work.
IEEE Transactions on Communications, vol. 39, No. 8, 1991, pp. 1231-1244 (with Kerry W. Fendick and Vikram R. Saksena).
[published PDF]
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Asymptotic Formulas for Markov Processes with Applications to Simulation.
Operations Research, vol. 40, No. 2, 1992, pp. 279-291.
[published PDF]
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The Brownian Approximation for Rate-Control Throttles and the G/G/1/C Queue.
Journal of Discrete Event Dynamic Systems, vol. 2, No. 1, 1992, pp. 7-60 (with Arthur W. Berger).
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Asymptotics for Steady-State Tail Probabilities in Structured Markov Queueing Models.
Stochastic Models, vol. 10, No. 1, 1994, pp. 99-143 (with Joseph Abate and Gagan L. Choudhury).
[PostScript]
[PDF]
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Estimating Customer and Time Averages.
Operations Research, vol. 41, No. 2, 1993, pp. 400-408
(with Peter W. Glynn and Benjamin Melamed).
[PostScript]
[PDF]
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Using Distributed-Event Parallel Simulation to Study Many Queues in Series.
Probability in the Engineering and Informational Sciences, vol. 7, No. 2, 1993, pp. 159-186 (with Albert G. Greenberg and Otmar Schlunk).
[PostScript]
[PDF]
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The Pros and Cons of a Job Buffer in a Token-Bank Rate-Control Throttle.
IEEE Transactions on Communications, vol. 42, No. 3, 1994, pp. 857-861 (with Arthur W. Berger).
[published PDF]
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Asymptotics for Open-Loop Window Flow Control.
Journal of Applied Mathematics and Stochastic Analysis, special
issue honoring L. Takàcs, vol. 7, 1994, pp. 337-356.
[published PDF]
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A Comparison of the Sliding Window and the Leaky Bucket.
Queueing Systems, vol. 20, 1995,
pp. 117-138 (with Arthur W. Berger).
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Maximum Values in Queueing Processes.
Probability in the Engineering and Informational Sciences, vol. 9, 1995, pp. 375-409
(with Arthur W. Berger).
[PostScript]
[PDF]
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Simulation Run Length Planning for Stochastic Loss Models.
Proceedings of 1995 Winter Simulation Conference,
C. Alexopoulos, K. Kang, W. R. Lilegdon and
D. Goldsman eds., 1995,
pp. 1384-1391 (with Rayadurgam Srikant).
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Simulation Run Lengths to Estimate Blocking Probabilities.
ACM Transactions on Modeling and Computer Simulation(TOMACS),
vol. 6, No. 1, January 1996, pp. 7-52
(with Rayadurgam Srikant).
[PostScript]
[PDF]
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Estimating the Parameters of a Nonhomogeneous Poisson Process with Linear Rate.
Telecommunication Systems,
vol. 5, 1996, pp. 361-388
(with Geraldine A. Parker).
[published PDF]
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Resource Sharing for Book-Ahead and Instantaneous-Request Calls.
Teletraffic Contributions for the Information Age, Proceedings of ITC 15,
V. Ramaswami and P. E. Wirth (eds.), Elsevier,
Amsterdam, 1997, pp. 539-548 (with Albert G. Greenberg and Rayadurgam Srikant).
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The Time-Dependent Erlang Loss Model with Retrials.
Proceedings of INFORMS Telecommunications Conference, Telecommunications Systems, R. B. Cooper and
R. Doverspike (eds.), vol. 7, 1997, pp. 253-265 (with Nathaniel Grier, William A. Massey and Tyrone McKoy).
[PostScript]
[PDF]
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Fitting Mixtures of Exponentials to Long-Tail Distributions to Analyze Network Performance Models.
IEEE Infocom `97,
1997, pp. 1098-1106 (with Anja Feldmann).
[published PDF]
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Fitting Mixtures of Exponentials to Long-Tail Distributions to Analyze Network Performance Models.
Performance Evaluation,
vol. 31, 1998, pp. 245-279 (with Anja Feldmann).
[PostScript]
[PDF]
[published PDF]
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Periodic Load Balancing.
Queueing Systems, vol. 30, Nos. 1-2, 1998, pp. 203-250 (with Gísli Hjálmtýsson).
[PostScript]
[PDF]
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Approximations for Periodic Load Balancing.
37th IEEE Conference on Decision and Control,
Tampa, Florida (with Gísli Hjálmtýsson).
[published PDF]
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Resource Sharing for Book-Ahead and Instantaneous-Request Calls.
IEEE/ACM Transactions on Networking, vol. 7, No. 1, February 1999, pp. 10-22
(with Albert G. Greenberg and Rayadurgam Srikant).
[PostScript]
[PDF]
[published PDF]
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Variance Reduction in Simulations of Loss Models.
Operations Research, vol. 47, No. 4, July-August 1999, pp. 509-523 (with Rayadurgam Srikant).
[PostScript]
[PDF]
[published PDF]
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Resource Sharing for Book-Ahead and Instantaneous-Request Calls
Using a CLT Approximation.
Telecommunication Systems,
vol. 16, March-April 2001, pp. 233-253
(with Riyadurgam Srikant).
[PostScript]
[PDF]
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Engineering Solution of a Basic Call-Center Model.
Management Science, to appear.
[PDF]
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Engineering Solution of a Basic Call-Center Model:
Supplementary Material.
[PDF]
(Extra material related to previous paper.)
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A Staffing Algorithm for Call Centers with Skill-Based Routing.
Manufacturing and Service Operations Management (M&SOM), vol. 7, 2005, pp. 276-294
(with Rodney B. Wallace).
[published PDF]
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A Staffing Algorithm for Call Centers with Skill-Based Routing:
Supplementary Material.
(Extra material related to previous paper), 2004.
(with Rodney B. Wallace).
[PDF]
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Analysis for the Design of Simulation Experiments.
To appear as Chapter 13 in Simulations in the
Elsevier series of Handbooks in Operations Research and Management Science,
edited by Shane Henderson and Barry Nelson.
[PDF]
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Staffing of Time-Varying Queues to Achieve
Time-Stable Performance.
working paper, 2004. Revised 2005.
Submitted to Management Science.
(with Zohar Feldman, Avishai Mandelbaum and Bill Massey)
[PDF].
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Staffing of Time-Varying Queues to Achieve
Time-Stable Performance, Unabridged Version:
Internet Supplement.
working paper, 2005.
(with Zohar Feldman, Avishai Mandelbaum and Bill Massey)
[PDF].
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