A Data-Driven Model of an Emergency Department. Operations Research for Health Care, vol. 12, No. 1, 2017, pp. 1-15.
DOI: 10.1016/j.orhc.2016.11.001
[PDF].
-
A Data-Driven Model of an Emergency Department, Appendix: Additional Details.
[PDF].
Periodic Little's Law,
Operations Research, vol. 67, No. 1, January-February 2019, pp. 267-280; doi/10.1287/opre.2018.1766
[PDF].