Publications
1969

Weak Convergence Theorems for Queues in Heavy Traffic,
Ph.D. thesis, Cornell University
(Committee: Donald L. Iglehart (Principal Advisor), H. Kesten and N. U. Prabhu).
1970

Multiple Channel Queues in Heavy Traffic I.
Advances in Applied Probability,
vol. 2, No. 1, Spring 1970, pp. 150177 (with Donald L. Iglehart).
[published PDF]

Multiple Channel Queues in Heavy Traffic II: Sequences, Networks, and Batches. Advances in Applied Probability,
vol. 2, No. 2, Autumn 1970, pp. 355369 (with Donald L. Iglehart).
[published PDF]

Multiple Channel Queues in Heavy Traffic III: Random Server Selection.
Advances in Applied Probability, vol. 2, No. 2, Autumn 1970, pp. 370375.

Weak Convergence of Probability Measures on the Function Space C[0,infty).
Annals of Mathematical Statistics, vol. 41, No. 3, June 1970, pp. 939944.

A Guide to the Application of Limit Theorems for Sequences of Stochastic Processes.
Operations Research, vol. 18, No. 6, NovemberDecember 1970, pp. 12071213.
1971

Weak Convergence Theorems for Priority Queues: PreemptiveResume Discipline.
Journal of Applied Probability, vol. 8, No. 1, March 1971, pp. 7494.
[published PDF]

The Equivalence of Functional Central Limit Theorems for Counting Processes and Associated Partial Sums.
Annals of Mathematical Statistics, vol. 42, No. 4, August 1971,
pp. 13721378 (with Donald L. Iglehart).

Weak Convergence of First Passage Time Processes.
Journal of Applied Probability, vol. 8, No. 2, June 1971, pp. 417422.
1972

Stochastic Abelian and Tauberian Theorems.
Zeitschrift für Wahrscheinlichkeitstheorie und verw. Gebiete, vol. 22, 1972, pp. 251267.
[published PDF].

Complements to Heavy Traffic Limit Theorems for the GI/G/1 Queue.
Journal of Applied Probability, vol. 9, No. 1, March 1972, pp. 185191.

Limits for the Superposition of mdimensional Point Processes.
Journal of Applied Probability,
vol. 9, No. 2, June 1972, pp. 462465.

Embedded Renewal Processes in the GI/G/s Queue.
Journal of Applied Probability,
vol. 9, No. 3, September 1972, pp. 650658.
1973

On the Quality of Poisson Approximations.
Zeitschrift für Wahrscheinlichkeitstheorie und verw. Gebiete, vol. 28, 1973, pp. 2336.
[published PDF].

Fiat Money in an Economy with one Nondurable Good and No Credit (A Noncooperative Sequential Game).
Topics in Differential Games, A. Blaquiere (Editor), NorthHolland
Publishing Co., 1973, pp. 401448 (with Martin Shubik).
[published PDF].
1974

Heavy Traffic Limit Theorems for Queues: A Survey.
Mathematical Methods in Queueing Theory,
Proceedings of a Conference at Western Michigan University, Lecture Notes in
Economics and Mathematical Systems, No. 98, SpringerVerlag, New York, 1974, pp. 307350.
[published PDF]

Preservation of Rates of Convergence under Mappings.
Zeitschrift für Wahrscheinlichkeitstheorie und verw. Gebiete, vol. 29, 1974, pp. 3944.
[published PDF]

The Continuity of Queues.
Advances in Applied Probability, vol. 6, March 1974, pp. 175183.
1976

Bivariate Distributions with Given Marginals.
Annals of Statistics, vol. 4, No. 6, September 1976, pp. 12801289.
[published PDF]
1978

Approximations of Dynamic Programs, I.
Mathematics of Operations Research, vol. 3, No. 3,
May 1978, pp. 231243.
[published PDF]
1979

A Note on the Influence of the Sample on the Posterior Distribution.
Journal of the America Statistical Association, vol. 74, No. 366, June 1979, pp. 424426.

Approximations of Dynamic Programs, II.
Mathematics of Operations Research, vol. 4, No. 2, May 1979, pp. 179185.
[published PDF]

Comparing Probability Measures on a Set with an Intransitive Preference Relation.
Management Science, vol. 25, No. 6, June 1979, pp. 535511.

A Priori Bounds for Approximations of Dynamic Programs.
Journal od Mathematical Analysis and Applications, vol. 71, No. 1, September 1979, pp. 297302.
1980

Some Useful Functions for Functional Limit Theorems.
Mathematics of Operations Research,
vol. 5, No. 1, February 1980, pp. 6785.
[published PDF]

Continuity of Generalized SemiMarkov Processes.
Mathematics of Operations Research, vol. 5, No. 4, November 1980, pp. 494501.
[published PDF]

Representation and Approximation of Noncooperative Sequential Games.
SIAM Journal on Control and Optimization, vol. 18, No. 1, January 1980, pp. 3348.
[published PDF]

Approximating the Admissible Set in Stochastic Dominance.
Journal of Economic Theory, vol. 23, No. 2, October 1980, pp. 218235 (with Daniel Goroff).
[published PDF]

Uniform Conditional Stochastic Order.
Journal of Applied Probability, vol. 17, No. 1, March 1980, pp. 112123.
[published PDF]

The Effect of Variability in the GI/G/s Queue.
Journal of Applied Probability, vol. 17, No. 4,
December 1980, pp. 10621071. (Correction Note, Journal of Applied Probability, vol. 21, No. 2, June 1984, pp. 445446.)
1981

Resource Sharing for Efficiency in Traffic Systems.
Bell System Technical Journal, vol. 60, No. 13, January 1981,
pp. 3955 (with Donald R. "Bob" Smith).
[published PDF]

HeavyTraffic Limits for Queues with
Many Exponential Servers.
Operations Research, vol. 29, No. 3, MayJune 1981,
pp. 567588 (with Shlomo Halfin).
[published PDF]

Comparing Counting Processes and Queues.
Advances in Applied Probability,
vol. 13, No. 1, March 1981, pp. 207220.
[published PDF]

The Stationary Distribution of a Stochastic Clearing Process.
Operations Research, vol. 29, No. 2, MarchApril 1981, pp. 294308.
[published PDF]

Approximating a Point Process by a Renewal Process: The View Through a Queue, An Indirect Approach.
Management Science, vol. 27, No. 6, June 1981, pp. 619636.
[published PDF]

On Stochastic Bounds for the Delay Distribution in the GI/G/s Queue.
Operations Research, vol. 29, No. 3, MayJune 1981,
pp. 604608.
1982

On the HeavyTraffic Limit Theorem
For GI/G/infinity Queues.
Advances in Applied Probability, vol. 14, No. 1,
March 1982, pp. 171190.
[published PDF]

Refining Diffusion Approximations for
Queues.
Operations Research Letters,
vol. 1, No. 5, November 1982, pp. 165169.
[published PDF]

The Marshall and Stoyan Bounds for IMRL/G/1
Queues Are Tight.
Operations Research Letters,
vol. 1, No. 6, December 1982, pp. 209213.
[published PDF]

Approximating a Point Process by a Renewal Process: Two Basic Methods.
Operations Research, vol. 30, No. 1, JanuaryFebruary 1982, pp. 125147.
[published PDF]

Existence of Limiting Distributions
in the GI/G/s Queue.
Mathematics of Operations Research,
vol. 7, No. 1, February 1982, pp. 8894.
(Erratum Note, Mathematics of Operations Research, \\
vol. 9, No. 4, November 1984, p. 634.)

Multivariate Monotone Likelihood Ratio and Uniform Conditional Stochastic Order.
Journal of Applied Probability, vol. 19, No. 3, September 1982, pp. 695701.
1983

The Queueing Network Analyzer.
Bell System Technical Journal,
vol. 62, No. 9, November 1983, pp. 27792815.
[published PDF]

Performance of the Queueing Network Analyzer.
Bell System Technical Journal, vol. 62, No. 9, November 1983, pp. 28172843.
[published PDF]

Approximations for Networks of Queues.
Proceedings of the Tenth International Teletraffic Congress, Montreal,
June 1983, Paper Number 4.1.1.

Toward an Approximation Theory for Point Processes and Networks of Queues.
Newsletter of the ORSA/TIMS Applied Probability Group, Fall 1983, pp. 24.

Comparing Batch Delays and Customer Delays.
Bell System Technical Journal,
vol. 62, No. 7,
September 1983, pp. 20012009.
[published PDF]

Untold Horrors of the Waiting Room.
What the Equilibrium Distribution Will
Never Tell About the QueueLength Process.
Management Science,
vol. 29, No. 4, April 1983, pp. 395408.
[published PDF]

Queue Tests for Renewal Processes.
Operations Research Letters,
vol. 2, No. 1, April 1983, pp. 712.
[published PDF]

Comparison Conjectures about the M/G/s Queue.
Operations Research Letters, vol. 2, No. 5, December 1983, pp. 203209.
[published PDF]

Book Review: Stochastic Monotonicity and Queueing Applications of BirthDeath Processes by Erik van Doorn,
Lecture Notes in Statistics 4,
SpringerVerlag, New York, 1981.
Journal of the American Statistical Association, vol. 72, No. 382,
June 1983, pp. 501502.
1984

Departures from a Queue with Many Busy
Servers.
Mathematics of Operations Research, Vol. 9,
No. 4, November 1984, pp. 534544.
[published PDF]

Heavy Traffic Approximations
for Service Systems with Blocking.
AT&T Bell Laboratories Technical Journal, vol. 63, No. 4, MayJune 1984, pp. 689708.
[published PDF]

Approximations for Departure Processes and Queues in Series.
Naval Research Logistics Quarterly,
vol. 31, No. 4, December 1984, pp. 499521.
[published PDF]

Open and Closed Models for Networks of Queues.
AT&T Bell Laboratories Technical Journal,
vol. 63, No. 9, November 1984, pp. 19111979.
[published PDF]

On Approximations for Queues, I: Extremal Distributions.
AT&T Bell Laboratories Technical Journal,
vol. 63, No. 1, January 1984, pp. 115138.
[published PDF]

On Approximations for Queues, II: Shape Constraints.
AT&T Bell Laboratories Technical Journal, vol. 63, No. 1,
January 1984, pp. 139161 (with John G. Klincewicz).
[published PDF]

On Approximations for Queues, III: Mixtures of Exponential Distributions.
AT&T Bell Laboratories Technical Journal,
vol. 63, No. 1, January 1984,
pp. 163175.
[published PDF]

Minimizing Delays in the GI/G/1 Queue.
Operations Research, vol. 32, No. 1, JanuaryFebruary 1984, pp. 4151.
[published PDF]

The Asymptotic Behavior of Queues
with TimeVarying Arrival Rates.
Journal of Applied Probability, vol. 21, No. 1, March 1984, pp. 143156 (with Daniel P. Heyman).
[published PDF]

The Amount of Overtaking in a Network of Queues.
Networks, vol. 14, No. 3, Fall 1984, pp. 411426.
[published PDF]

Book Review: Queues and Point Processes,
by P. Franken, D, Konig, U. Arndt
and V. Schmidt Wiley, 1982
American Scientist, vol. 72, No. 1,
JanuaryFebruary 1984, p. 91.
1985

Blocking When Service is Required from Several Facilities Simultaneously.
AT&T Technical Journal,
vol. 64, No. 8, October 1985, pp. 18071856.
[published PDF]

Queues with Superposition Arrival Processes in Heavy Traffic.
Stochastic Processes and Their Applications,
vol. 21, No. 1, December 1985, pp. 8191.
[published PDF]

The Best Order for Queues in Series.
Management Science, vol. 31, No. 4, April 1985, pp. 475487.
[published PDF]

Characterizing Superposition Arrival Processes and the Performance of
Multiplexers for Voice and Data.
Proceedings of IEEE Global Telecommunications Conference,
New Orleans, December 1985, vol. 2, pp. 25.4.17 (with K. Sriram).

The RenewalProcess StationaryExcess Operator.
Journal of Applied Probability, vol. 22, No. 1, March 1985, pp. 156167.
[published PDF]

Uniform Conditional Variability Ordering of Probability Distributions.
Journal of Applied Probability, vol. 22, No. 3, September 1985, pp. 619633.
[published PDF]
1986

Characterizing Superposition Arrival Processes in Packet Multiplexers for Voice and Data.
IEEE Journal on Selected Areas in Communications,
vol. SAC4, No. 6, September 1986, pp. 833846 (with K. Sriram).
[published PDF]

A CentralLimitTheorem Version of
L = W.
Queueing Systems: Theory and Applications, vol. 1, No. 2, September 1986, pp. 191215. (with Peter W. Glynn)
[published PDF].

Deciding Which Queue to Join: Some Counterexamples.
Operations Research, vol. 34, No. 1, JanuaryFebruary 1986, pp. 5562.
[published PDF]

Stochastic Comparisons for NonMarkov Processes.
Mathematics of Operations Research, vol. 11, No. 4, November 1986, pp. 608618.
[published PDF]

The Influence of ServiceTime Variability in a Closed
Network of Queues.
Performance Evaluation,
vol. 6, September 1986, pp. 219234
(with Andreé B. Bondi).
[published PDF]

Partial Solution to Problem 6482.
The American Mathematical Monthly,
vol. 93, No. 6, JuneJuly 1986, pp. 488489. (with Donald R. "Bob" Smith)

Book Review: Comparison Methods for Queues and Other Stochastic Models,
by D. Stoyan (ed. D. J. Daley), Wiley, 1983.
Journal of American Statistical Association, vol. 81, No. 393, March 1986, p. 266.
1987

Transient Behavior of the M/M/1 Queue: Starting at the Origin.
Queueing Systems: Theory and Applications,
vol. 2, No. 1, 1987, pp. 4165. (with Joseph Abate)
[published PDF]

Transient Behavior of Regulated Brownian Motion I: Starting at the Origin.
Advances in Applied Probability, vol. 19, No. 3, September 1987,
pp. 560598. (with Joseph Abate)
[published PDF]

Transient Behavior of Regulated Brownian Motion, II: NonZero Initial Conditions.
Advances in Applied Probability,
vol. 19, No. 3, September 1987, pp. 599631. (with Joseph Abate)
[published PDF]

Sufficient Conditions for Functional Limit
Theorem Versions of L = W.
Queueing Systems: Theory and Applications,
vol. 1, No. 3, 1987, pp. 279287. (with Peter W. Glynn)
[published PDF]

Book Review: Asymptotic Methods in Queueing Theory
by A. A. Borovkov (translated by D. Newton), Wiley, 1984.
American Scientist, vol. 75, No. 2, MarchApril 1987, pp. 210211.
1988

Transient Behavior of the M/M/1 Queue Via Laplace Transforms.
Advances in Applied Probability,
vol. 20, No. 1, March 1988, pp. 145178. (with Joseph Abate)
[published PDF]

The Correlation Functions of RBM and M/M/1.
Stochastic Models,
vol. 4, No. 2, 1988, pp. 315359. (with Joseph Abate)
[published PDF]

Approximations for the M/M/1 Busy Period.
Queueing Theory and its Applications, Liber Amicorum for Professor J. W. Cohen
NorthHolland, Amsterdam, 1988, pp. 149191. (with Joseph Abate)
[published PDF]

Simple Spectral Representations for the M/M/1 Queue.
Queueing Systems, vol. 3, No. 4, 1988, pp. 321346. (with Joseph Abate)
[published PDF]

Ordinary CLT and WLLN Versions of L = W.
Mathematics of Operations Research, vol. 13, No. 4, 1988, pp. 674692. (with Peter W. Glynn)
[published PDF]

An LIL Version of L = W.
Mathematics of Operations Research, vol. 13, No. 4, 1988, pp. 693710. (with Peter W. Glynn)
[published PDF]

Estimating Average Production Intervals Using Inventory Measurements:
Little's Law for
Partially Observable Processes.
Operations Research, vol. 36, No. 2, MarchApril 1988,
pp. 208223 (with Ardavan Nozari).
[published PDF]

A LightTraffic Approximation for SingleClass Departure Processes From MultiClass Queues.
Management Science, vol. 34, No. 11, 1988, pp. 13331346.

Stochastic Ordering.
Encyclopedia of the Statistical Sciences,
vol. 8, S. Kotz and N. L. Johnson eds., Wiley, New York, 1988, pp. 832836.
1989

Measurements and Approximations to Describe the Offered Traffic and Predict the Average Workload in a SingleServer Queue.
Proceedings of the IEEE,
vol. 77, No. 1, 1989, pp. 171194, (with Kerry W. Fendick).
(Reprinted in Stochastic Analysis of Computer and Communication Systems (ed. H. Takagi),
NorthHolland, Amsterdam, 1990, pp. 356.)
[published PDF]

Spectral Theory for SkipFree Markov Chains.
Probability in the Engineering and Information Sciences, vol. 3, No. 1, 1989, pp. 7788. (with Joseph Abate)
[published PDF]

Calculating TimeDependent Performance Measures for the M/M/1 Queue.
IEEE Transactions on Communications, vol. 37, No. 10, 1989, pp. 11021104. (with Joseph Abate)
[published PDF]

Indirect Estimation Via L = W.
Operations Research,
vol. 37, No. 1, 1989, pp. 82103. (with Peter W. Glynn)
[published PDF]

Extensions of the Queueing Relations
L = W and H = G.
Operations Research,
vol. 37, No. 4, 1989, pp. 634644. (with Peter W. Glynn)
[published PDF]

On Averages Seen By Arrivals in Discrete Time.
Proceedings of the 28th IEEE Conference on Decision and Control, December 1989,
pp. 10841086 (with Armand Makowski and Benjamin Melamed).
[published PDF]

An Interpolation Approximation for the Mean Workload in a GI/G/1 Queue.
Operations Research, vol. 37, No. 6, 1989, pp. 936952.

Dependence in Packet Queues: A MultiClass BatchPoisson Model.
Teletraffic Science for New CostEffective Systems, Networks and Services,
Proceedings of ITC 12, (ed. M. Bonatti), NorthHolland,
Amsterdam, 1989, pp. 14501454 (with Kerry W. Fendick and Vikram R. Saksena).

Dependence in Packet Queues.
IEEE Transactions on Communications,
vol. 37, No. 11, 1989, pp. 11731183
(with Kerry W. Fendick and Vikram R. Saksena).
[published PDF]

Planning Queueing Simulations.
Management Science, vol. 35, No. 11, 1989, pp. 13411366.
[published PDF]

Simulation Run Length Planning.
1989 Winter Simulation Conference Proceedings, pp. 106112.
[PostScript]
[PDF]

A Queueing Network Analyzer for Manufacturing.
Teletraffic Science for New CostEffective Systems, Networks and Services, Proceedings of ITC 12 (ed. M. Bonatti), NorthHolland,
Amsterdam, 1989, pp. 11461152 (with Moshe Segal).
[published PDF]

On ReinforcementDepletion Compartmental Urn Models.
Journal of Applied Probability,
vol. 26, No. 3, 1989, pp. 477489 (with Peter Donnelly).

An Extremal Property of the FIFO Discipline Via An Ordinal Version of L = W.
Stochastic Models, vol. 5, No. 3, 1989, pp. 515529 (with Shlomo Halfin).
[published PDF]

Limits for Queues as the Waiting Room Grows.
Queueing Systems, vol. 5, No. 4, 1989, pp. 381392.
[PDF]
[published PDF]
1990

On Arrivals That See Time Averages.
Operations Research,
vol. 38, No. 1, 1990, pp. 156172
(with Benjamin Melamed).
[published PDF]

On Arrivals That See Time Averages: A Martingale Approach.
Journal of Applied Probability vol. 27, No. 2, 1990, pp. 376384. (with Benjamin Melamed)
[published PDF]

Diffusion Approximations for Queues with Server Vacations.
Advances in Applied Probability,
vol. 22, No. 3, 1990, pp. 706729. (with Offer Kella)
[published PDF]

Queues with Service Times and Interarrival Times Depending Linearly and
Randomly Upon Waiting Times.
Queueing Systems , vol. 6, No. 4, 1990, pp. 335351.
[published PDF]

The HeavyTraffic Bottleneck Phenomenon in Open Queueing Networks.
Operations Research Letters, vol. 9, No. 6, 1990, pp. 355362
(with S. Suresh).
[published PDF]

Arranging Queues in Series: A Simulation Experiment.
Management Science , vol. 36, No. 2, 1990, pp. 10801091
(with S. Suresh).
[PostScript]
[PDF]

A MultiClass Input Regulation Throttle.
Proceedings of the 29th IEEE Conference on Decision, and Control,
December 1990, pp. 21062111. (with Arthur W. Berger)
[published PDF]
1991

Decompositions of the M/M/1 Transition Function.
Queueing Systems, vol. 9, No. 3, 1991, & pp. 323336.
(with Joseph Abate and Masaaki Kijima)
[published PDF]

A New View of the HeavyTraffic Limit for InfiniteServer Queues.
Advances in Applied Probability, vol. 23, No. 1, 1991, pp. 188209.
(with Peter W. Glynn)
[published PDF]

Departures from Many Queues in Series.
Annals of Applied Probability, vol. 1, No. 4, 1991, pp. 546572. (with Peter W. Glynn)
[published PDF]

Estimating the Asymptotic Variance with Batch Means.
Operations Research Letters, vol. 10, 1991, pp. 431435. (with Peter W. Glynn)
[PostScript]
[PDF]
[published PDF]

Queues with Server Vacations and Lévy Processes with Secondary
Jump Input.
Annals of Applied Probability , vol. 1, No. 1, 1991, pp. 104117. (with Offer Kella)
[PostScript]
[PDF]
[published PDF]

Two Fundamental Principles of Queueing Theory.
Queueing, Performance and Control in ATM, Proceedings of 13th International Teletraffic Congress, J. W. Cohen and C. D. Pack (eds.), Elsevier, Amsterdam, pp. 151156, 1991.

A Review of L = W and Extensions.
Queueing Systems, vol. 9, No. 3, 1991, pp. 235268.
[published PDF]
(Correction Note on L = W. Queueing Systems, vol. 12, No. 4, 1992, pp. 431432.
[published PDF] Results are correct; minor but important change needed
in proofs.)

The Pointwise Stationary Approximation for
M_{t}/M_{t}/s Queues is Asymptotically
Correct as the Rates Increase.
Management Science,
vol. 37, No. 3, 1991, pp. 307314.
[published PDF]

The Efficiency of One Long Run Versus Independent Replications in SteadyState Simulation.
Management Science, vol. 37, No. 6, 1991, pp. 645666.
[published PDF]

Investigating Dependence in Packet Queues with the Index of Dispersion
for Work.
IEEE Transactions on Communications, vol. 39, No. 8, 1991, pp. 12311244 (with Kerry W. Fendick and Vikram R. Saksena).
[published PDF]

Queueing Theory.
McGrawHill Yearbook of Science and Technology, McGrawHill, New York,
1991, pp. 377383 (with R. C. Larson, M. A. Wortman and R. L. Disney)
1992

The FourierSeries Method for Inverting Transforms of Probability
Distributions.
Queueing Systems, vol. 10, No. 1, 1992, pp. 588. (with Joseph Abate)
[published PDF]

Numerical Inversion of Probability Generating Functions.
Operations Research Letters, vol. 12, No. 4, 1992, pp. 245251. (with Joseph Abate)
[published PDF]

Solving Probability Transform Functional Equations for Numerical Inversion.
Operations Research Letters, vol. 12, 1992, pp. 275281. (with Joseph Abate)
[published PDF]

The Asymptotic Validity of Sequential Stopping Rules in Stochastic
Simulations.
Annals of Applied Probability, vol. 2, No. 1, 1992, pp. 180198. (with Peter W. Glynn)
[published PDF]

The Asymptotic Efficiency of Simulation Estimators.
Operations Research, vol. 40, No. 3, 1992, pp. 505520. (with Peter W. Glynn)
[published PDF]

A Storage Model with a TwoState Random Environment.
Operations Research, vol. 40, Supplement 2, 1992, pp. S257S262 (with Offer Kella).
[published PDF]

Useful Martingales for Stochastic Storage Processes with Lévy Input.
Journal of Applied Probability, vol. 29, No. 2, 1992, pp. 396403. (with Offer Kella)
[published PDF]

A Tandem Fluid Network with Lévy Input.
Queueing and Related Models, I. Basawa and
U. N. Bhat eds., Oxford University Press, 1992, pp. 112128. (with Offer Kella)
[published PDF]

The Brownian Approximation for RateControl Throttles and the G/G/1/C Queue.
Journal of Discrete Event Dynamic Systems, vol. 2, No. 1, 1992, pp. 760.
(with Arthur W. Berger)
[published PDF].

Comparisons of MultiServer Queues with Finite Waiting Rooms.
Stochastic Models, vol. 8, No. 4, 1992, pp. 719732.
(with Arthur W. Berger)
[published PDF].

The Impact of a Job Buffer in a TokenBank RateControl Throttle.
Stochastic Models, vol. 8, No. 4, 1992, pp. 685717.
(with Arthur W. Berger)
[published PDF].

H = G and the Palm Transformation.
Advances in Applied Probability, vol. 24, 1992,
pp. 755758.
[published PDF]

Asymptotic Formulas for Markov Processes with Applications to Simulation.
Operations Research, vol. 40, No. 2, 1992, pp. 279291.
[published PDF]

Counterexamples for Comparisons of Queues with Finite Waiting Rooms.
Queueing Systems, vol. 10, No. 3, 1992, pp. 271278.
[published PDF]

Understanding the Efficiency of MultiServer Service Systems.
Management Science, vol. 38, No. 5, 1992, pp. 708723.
[published PDF]
1993

Tail Probabilities with Statistical Multiplexing and Effective Bandwidths in
Multiclass Queues.
Telecommunication Systems, vol. 2, 1993, pp. 71107.
[published PDF]

Calculation of the GI/G/1 steadyState WaitingTime Distribution and its Cumulants from Pollaczek's Formula.
Archiv für Elektronik und Übertragungstechnik,
vol. 47, No. 5/6, 1993, pp. 311321
(with Joseph Abate and Gagan L. Choudhury).
[published PDF]

Estimating Customer and Time Averages.
Operations Research, vol. 41, No. 2, 1993, pp. 400408
(with Peter W. Glynn and Benjamin Melamed).
[published PDF]

Limit Theorems for Cumulative Processes.
Stochastic Processes and Their Applications, vol. 47,
1993, pp. 299314. (with Peter W. Glynn)
[published PDF]

HeavyTraffic Asymptotic Expansions for the Asymptotic Decay Rates
in the BMAP/G/1 Queue.
Proceedings of the ITC Seminar on Teletraffic Analysis Methods
for Current and Future Telecom Networks,
Bangalore, India, November 1993, pp. 129136. (with Gagan L. Choudhury)

Computing Transient Distributions in General SingleServer Queues.
Proceedings of IEEE Globecom 93,
No. 29.1, 1993, pp. 10451050 (with Gagan L. Choudhury and David M. Lucantoni).
[published PDF]

The Physics of The M_{t}/G/infty Queue.
Operations Research, vol. 41, No. 4, 1993, pp. 731742
(with Stephen G. Eick and William A. Massey).
[published PDF]

M_{t}/G/infty
Queues with Sinusoidal Arrival Rates.
Management Science, vol. 39, No. 2, 1993,
pp. 241252 (with Stephen G. Eick and William A. Massey).
[published PDF]

Networks of InfiniteServer Queues with Nonstationary Poisson Input.
Queueing Systems, vol. 13, No. 1, 1993, pp. 183250. (with William A. Massey)
[published PDF].

A Probabilistic Generalization of Taylor's Theorem.
Statistics and Probability Letters, vol. 16,
No. 1, 1993, pp. 5154. (with William A. Massey)
[published PDF]

The Highway PALM: A Stochastic Model to Capture Space and Time Dynamics in Wireless Communication Systems.
Proceedings of the ThirtyFirst Annual Allerton Conference on Communication, Control and Computing,
University of Illinois,
September 1993, pp. 859867. (with William A. Massey)

Large Fluctuations in a Deterministic Multiclass Network of Queues,
Management Science, vol. 39, No. 8, 1993, pp. 10201028.
[publishedPDF]

Diffusion Approximations for Open Queueing Networks with Service Interruptions.
Queueing Systems, vol. 13, No. 4, 1993, pp. 335359 (with Hong Chen).

Using DistributedEvent Parallel Simulation to Study Many Queues in Series.
Probability in the Engineering and Informational Sciences, vol. 7, No. 2, 1993, pp. 159186
(with Albert G. Greenberg and Otmar Schlunk).
[PDF]

Approximations for the GI/G/m Queue.
Production and Operations Management,
vol. 2, No. 2, 1993, pp. 114161.
[published PDF]
1994

Asymptotics for SteadyState Tail Probabilities in Structured Markov Queueing Models.
Stochastic Models, vol. 10, No. 1, 1994, pp. 99143
(with Joseph Abate and Gagan L. Choudhury).
[PDF]

WaitingTime Tail Probabilities in Queues with LongTail ServiceTime Distributions.
Queueing Systems, vol. 16, 1994, pp. 311338
(with Joseph Abate and Gagan L. Choudhury).
[published PDF]

Transient Behavior of the M/G/1 Workload Process.
Operations Research, vol. 42, No. 4, 1994, pp. 750764. (with Joseph Abate)
[published PDF]

A HeavyTraffic Expansion for the Asymptotic Decay Rates of Tail Probabilities
in MultiChannel Queues.
Operations Research Letters, vol. 15, 1994, pp. 223230. (with Joseph Abate)
[PostScript]
[PDF]

Logarithmic Asymptotics for SteadyState Tail Probabilities in a SingleServer Queue.
Studies in Applied Probability, Papers
in Honour of Lajos Takàcs, J. Galambos and J. Gani (eds.), Applied
Probability Trust, Sheffield, England, 1994, pp. 131156. (with Peter W. Glynn)
[published PDF]

Large Deviations Behavior of Counting Processes and Their Inverses.
Queueing Systems, vol. 17,
1994, pp. 107128. (with Peter W. Glynn)
[published PDF]

The Transient BMAP/G/1 Queue.
Stochastic Models, vol. 10, No. 1, 1994, pp. 145182 (with Gagan L. Choudhury and David M. Lucantoni).
[published PDF]

HeavyTraffic Asymptotic Expansions for the Asymptotic Decay Rates in
the & BMAP/G/1 Queue.
Stochastic Models, vol. 10, No. 2, 1994,
pp. 453498. (with Gagan L. Choudhury)
[published PDF]

On the Effectiveness of Effective Bandwidths for
Admission Control in ATM Networks.
The Fundamental Role of Teletraffic in the Evolution of
Telecommunications Networks, Proceedings of the 14th International Teletraffic Congress,
J. Labetoulle and J. W. Roberts (eds.), Elsevier, Amsterdam,
vol. 1a, 1994, pp. 411420 (with Gagan L. Choudhury and David M. Lucantoni).

Numerical Transform Inversion to Analyze Teletraffic Models.
The Fundamental Role of Teletraffic in the Evolution of
Telecommunications Networks, Proceedings of the 14th International Teletraffic Congress,
J. Labetoulle and J. W. Roberts (eds.), Elsevier, Amsterdam,
vol. 1b, 1994, 10431052 (with Gagan L. Choudhury and David M. Lucantoni).
[PostScript]
[PDF]

MultiDimensional Transform Inversion with Applications to the Transient M/G/1 Queue.
Annals of Applied Probability
vol. 4, 1994, pp. 719740
(with Gagan L. Choudhury and David M. Lucantoni).
[published PDF]

An Algorithm for Closed Queueing Networks Based on Numerical Transform Inversion.
Proceedings of the 1994 Conference on Information Science and Systems,
ed. H. Kobayashi, Department of Electrical Engineering, Princeton
University, pp. 711 (with Gagan L. Choudhury and Kin K. Leung).
[PostScript]
[PDF]

An Algorithm for ProductForm Loss Networks Based on Numerical Inversion of
Generating
Functions.
Proceedings IEEE Globecom `94, 1994, pp. 11231128 (with Gagan L. Choudhury and Kin K. Leung).
[published PDF]

An Algorithm to Compute Blocking Probabilities in MultiRate MultiClass
MultiResource Loss Models.
ComputerAided Modeling, Analysis and Design
of Communication Links and Networks, 1994 (CAMAD '94, 1994, (with Gagan L. Choudhury and Kin K. Leung).
[published PDF]

The Pros and Cons of a Job Buffer in a TokenBank RateControl Throttle.
IEEE Transactions on Communications, vol. 42, No. 3, 1994, pp. 857861. (with Arthur W. Berger)
[published PDF]

Asymptotics for OpenLoop Window Flow Control.
Journal of Applied Mathematics and Stochastic Analysis, special
issue honoring L. Takàcs, vol. 7, 1994, pp. 337356. (with Arthur W. Berger)
[published PDF]

Unstable Asymptotics for Nonstationary Queues.
Mathematics of Operations Research, vol. 19, No. 2, 1994, pp. 267291. (with William A. Massey)
[PostScript]
[PDF]

On the ModifiedOfferedLoad Approximation for the Nonstationary Erlang Loss Model.
The Fundamental Role of Teletraffic in the Evolution of Telecommunications Networks, Proceedings
of the 14th International Teletraffic Congress,
J. Labetoulle and J. W. Roberts (eds.), Elsevier,
Amsterdam, vol. 1a, 1994, pp. 145154. (with William A. Massey)

The Highway PALM: A Stochastic Model to Capture Space and Time
Dynamics in Wireless Communication Systems.
The Fundamental Role of Teletraffic in the Evolution of
Telecommunications Networks, Proceedings of the 14th International Teletraffic Congress, J. Labetoulle and J. W. Roberts (eds.),
Elsevier, Amsterdam, vol. 1a, 1994, pp. 503512. (with William A. Massey)

Traffic Models for Wireless Communication Networks.
IEEE Infocom `94 Proceedings, IEEE Computer Society Press,
1994, pp. 10291037
(with Kin K. Leung and William A. Massey).
[published PDF]

Traffic Models for Wireless Communication Networks.
IEEE Journal on Selected Areas in Communication, vol. 12, No. 8, 1994,
pp. 13531364
(with Kin K. Leung and William A. Massey).
[published PDF]

A Stochastic Model to Capture Space and Time Dynamics in Wireless Communication Systems.
Probability in the Engineering and Informational Sciences,
vol. 8, 1994, pp. 541569. (with William A. Massey)
[published PDF]

An Analysis of the Modified Offered Load Approximation for the Nonstationary Erlang Loss Model.
Annals of Applied Probability, vol. 4, 1994, pp. 11451160. (with William A. Massey)
[published PDF]

Towards Better MultiClass ParametricDecomposition Approximations for Open
Queueing Networks.
Annals of Operations Research,
vol. 48, 1994, pp. 221248.
[PostScript]
[PDF]
[published PDF]
1995

Numerical Inversion of Laplace Transforms of Probability Distributions.
ORSA Journal on Computing, vol. 7, 1995, pp. 3643. (with Joseph Abate)
[published PDF]

Exponential Approximations for Tail
Probabilities in Queues, I:
Waiting Times.
Operations Research, vol. 43, 1995, pp. 885901
(with Joseph Abate and Gagan L. Choudhury).
[published PDF]

Limits and Approximations for the BusyPeriod Distribution in SingleServer Queues.
Probability in the Engineering and Informational Sciences,
vol. 9, 1995, pp. 581602. (with Joseph Abate)
[published PDF]

Asymptotic Analysis of Tail Probabilities Based on the
Computation of Moments.
Annals of Applied Probability,
vol. 5, 1995, pp. 9831007
(with Joseph Abate, Gagan L. Choudhury and David M. Lucantoni).
[published PDF]

HeavyTraffic ExtremeValue Limits for Queues.
Operations Research Letters,
vol. 18, 1995, pp. 107111. (with Peter W. Glynn)
[PDF]
[published PDF]

ResourceSharing Models with StateDependent Arrivals of Batches.
Computations with Markov Chains,
W. J. Stewart, ed., Kluwer, Boston,
1995, pp. 255282 (with Gagan L. Choudhury and Kin K. Leung).
[published PDF]

Q^{2}: A New Performance Analysis Tool Exploiting Numerical Transform
Inversion.
Proceedings of Third International Workshop on Modeling, Analysis and
Simulation of Computer and Telecommunication Systems,
(MASCOTS `95), Durham, NC, January 1995, pp. 411415. (with Gagan L. Choudhury)
[PostScript]
[PDF]
[published PDF]

An Inversion Algorithm for Loss Networks with State Dependent Rates.
Proceedings of IEEE Infocom `95,
1995, pp. 513521 (with Gagan L. Choudhury and Kin K. Leung).
[published PDF]

Computing Transient and SteadyState Distributions in Polling Models
by Numerical Transform Inversion.
IEEE International Conference on Communications,
Seattle, WA, June 1995, pp. 803809. (with Gagan L. Choudhury)
[PDF file from IEEE]
[published PDF]

Calculating Normalization Constants of Closed Queueing Networks by Numerically Inverting
Their Generating Functions.
Journal of the Association for Computing Machinery, vol. 42,
1995, pp. 935970 (with Gagan L. Choudhury and Kin K. Leung).
[PDF]
From ACM Digital Library.

Efficiently Providing Multiple Grades of Service with Protection
Against Overloads in Shared Resources.
AT&T Technical Journal,
vol. 74, No. 4, 1995, pp. 5063 (with Gagan L. Choudhury and Kin K. Leung).
[published PDF]

An Inversion Algorithm to Calculate Blocking Probabilities in Loss Networks
with StateDependent Rates.
IEEE/ACM Transactions on Networking,
vol. 3, No. 5, 1995, pp. 585601 (with Gagan L. Choudhury and Kin K. Leung).
[ published PDF]

An Algorithm to Calculate Blocking Probabilities in MultiRate MultiClass
MultiResource Loss Models.
Advances in Applied Probability, vol. 27, 1995,
pp. 11041143 (with Kin K. Leung).
[published PDF]

Calculating the M/G/1 BusyPeriod Density and the LIFO WaitingTime
Distribution by Direct Numerical Transform Inversion.
Operations Research Letters,
vol. 18, 1995, pp. 113119 (with Joseph Abate and Gagan L. Choudhury).
[published PDF]

A Comparison of the Sliding Window and the Leaky Bucket.
Queueing Systems,
vol. 20, 1995, pp. 117138. (with Arthur W. Berger)
[published PDF].

Maximum Values in Queueing Processes.
Probability in the Engineering and Informational Sciences, vol. 9, 1995, pp. 375409. (with Arthur W. Berger)
[published PDF]

Sensitivity to the ServiceTime Distribution in the Nonstationary Erlang Loss Model.
Management Science, vol. 41, No. 6, 1995, pp. 11071116 (with Jimmie L. Davis and Bill Massey).
[published PDF]

PiecewiseLinear Diffusion Processes.
Advances in Queueing, J. Dshalalow, ed., CRC Press,
Boca Raton, FL, 1995, pp. 463480 (with Sid Browne).
[published PDF]

Recent Asymptotic Results in the Probabilistic Analysis of Schedule Makespans.
Scheduling Theory and its Applications,
P. Chrètienne, E. G. Coffman, Jr., J. K. Lenstra and
Z. Liu (eds.),
Wiley, New York, 1995, pp. 1531 (with E. G. Coffman, Jr.).

Simulation Run Length Planning for Stochastic Loss Models.
Proceedings of 1995 Winter Simulation Conference,
C. Alexopoulos, K. Kang, W. R. Lilegdon and D. Goldsman, eds., 1995,
pp. 13841391 (with Rayadurgam Srikant).

Variability Functions for ParametricDecomposition Approximations of Queueing Networks.
Management Science,
vol. 41, No. 10, 1995, pp. 17041715.
[PostScript]
[PDF]
[published PDF]
1996

An Operational Calculus for Probability Distributions Via Laplace Transforms.
Advances in Applied Probability,
vol. 28, 1996, pp. 75113. (with Joseph Abate)
[published PDF]

Exponential Approximations for Tail Probabilities in Queues, II: Sojourn Time and Workload.
Operations Research, vol. 44, 1996, pp. 758763
(with Joseph Abate and Gagan L. Choudhury).
[published PDF]

On the Laguerre Method for Numerically Inverting Laplace
Transforms.
INFORMS Journal on Computing,
vol. 8, 1996, pp. 413427
(with Joseph Abate and Gagan L. Choudhury).
[published PDF]

Asymptotics for M/G/1 LowPriority WaitingTime Tail Probabilities.
Proceedings of 34th Allerton Conference on Communication, Control and Computing,
S. P. Meyn and W. K. Jenkins (eds.) 1996, pp. 923931. (with Joseph Abate)

Squeezing the Most Out of ATM.
IEEE Transactions on Communications,
vol. 44, No. 2, 1996, pp. 203217 (with Gagan L. Choudhury and David M. Lucantoni).
[PostScript]
[PDF]
[published PDF]

Stability and Structural Properties of Stochastic Fluid Networks.
Journal of Applied Probability,
vol. 33, 1996, pp. 11691180. (with Offer Kella)
[PostScript]
[PDF]

Estimating the Parameters of a Nonhomogeneous Poisson Process with Linear Rate.
Telecommunication Systems,
vol. 5, 1996, pp. 361388
(with William A. Massey and Geraldine A. Parker).
[published PDF]

Server Staffing to Meet TimeVarying Demand.
Management Science,
vol. 42, No. 10, 1996, pp. 13831394
(with Otis B. Jennings, Avishai Mandelbaum and William A. Massey).
[published PDF]

StationaryProcess Approximations for the Nonstationary Erlang Loss Model.
Operations Research, vol. 44, 1996, pp. 976983.
[published PDF] (with William A. Massey)

Stochastic Limit Laws for Schedule Makespans.
Stochastic Models, vol. 12, No. 2, 1996,
pp. 215243 (with E. G. Coffman, Jr. and Leopold Flatto).
[published PDF]

Simulation Run Lengths to Estimate Blocking Probabilities.
ACM Transactions on Modeling and Computer Simulation (TOMACS),
vol. 6, No. 1, January 1996, pp. 752 (with Rayadurgam Srikant).
[published PDF]

Portfolio Choice and
The Bayesian Kelly Criterion.
Journal of Applied Probability, vol. 28, 1996, pp. 11451176
(with Sid Browne).
[published PDF]

Computing Distributions and Moments in Polling Models by Numerical Transform Inversion.
Performance Evaluation,
vol. 25, No. 4, 1996, pp. 267292
(with Gagan L. Choudhury).
[published PDF]

Functional Large Deviation Principles for Queues.
Proceedings of 34th Allerton Conference on Communication, Control and Computing, S. P. Meyn and W. K. Jenkins (eds.), 1996, pp. 722731
(with Anatolii A. Puhalskii).
1997

Asymptotics for M/G/1 LowPriority WaitingTime Tail Probabilities.
Queueing Systems, vol. 25, 1997, pp. 173223. (with Joseph Abate)
[published PDF]

Limits and Approximations for the M/G/1 LIFO WaitingTime Distribution.
Operations Research Letters, vol. 20, 1997, pp. 199206. (with Joseph Abate)
[published PDF]

Computing Distributions and Moments in Polling Models by Numerical Transform Inversion.
Performance Evaluation,
vol. 25, No. 4, 1996, pp. 267292
(with Gagan L. Choudhury).
[published PDF]

Fluid and Diffusion Limits for Queues in Slowly Changing Random Environments.
Stochastic Models,
vol. 13, No. 1, 1997, pp. 121146 (with Gagan Choudhury, Avishai Mandelbaum and Martin I. Reiman).
[published PDF]

Numerical Solution of PiecewiseStationary M_{t}/G_{t}/1 Queues.
Operations Research, vol.~45, No.~3, 1997, pp. 451463,(with Gagan L. Choudhury and David M. Lucantoni).
[published PDF]

Scaling for Numerical Transform Inversion to Analyze Teletraffic Models.
Teletraffic Contributions for the Information Age, Proceedings
of ITC 15, V. Ramaswami and P. E. Wirth
(eds.), Elsevier,
Amsterdam, 1997, pp. 933942. (with Gagan L. Choudhury)

Probabilistic Scaling for the Numerical Inversion of
NonProbability Transforms.
INFORMS Journal on Computing,
vol. 9, No. 2, 1997, pp. 175184. (with Gagan L. Choudhury)
[PostScript]
[PDF]
[published PDF]

LongTail BufferContent Distributions in Broadband Networks.
Performance Evaluation, Vol. 30, 1997, pp. 177190. (with Gagan L. Choudhury)
[published PDF]

The TimeDependent Erlang Loss Model with Retrials.
Proceedings of INFORMS Telecommunications Conference, Telecommunications Systems,
R. B. Cooperand and R. Doverspike (eds.), vol. 7, 1997, pp. 253265 (with Nathaniel Grier, William A. Massey and Tyrone McKoy).
[PostScript]
[PDF]
[published PDF]

Peak Congestion in MultiServer Service Systems with Slowly Varying Arrival Rates.
Queueing Systems, vol. 25, 1997, pp. 157172. (with William A. Massey)
[published PDF]

Applications of the InfiniteServer Queue to the Management of
Private Line Services.
Proceedings of 1997 AT&T Services and Infrastructure Symposium (SIPS97), Middletown, NJ, November 1819, 1997, pp. 132141
(with William A. Massey and Clement A. McCalla).

Fitting Mixtures of Exponentials to LongTail Distributions to Analyze Network Performance Models.
IEEE Infocom `97,
1997, pp. 10981106 (with Anja Feldmann).
[published PDF]

Recovery from Congestion in a Large MultiServer System.
Teletraffic Contributions for the Information Age, Proceedings of ITC 15,
V. Ramaswami and P. E. Wirth (eds.), Elsevier,
Amsterdam, 1997, pp. 371380 (with Nicholas G. Duffield).

Control and Recovery from Rare Congestion Events in a Large MultiServer System.
Queueing Systems, vol. 26, 1997, pp. 69104 (with Nicholas G. Duffield).
[published PDF]

Functional Large Deviations Principles for FirstPassageTime Processes.
Annals of Applied Probability,
vol. 7, No. 2, 1997, pp. 362381 (with Anatolii Puhalskii).
[published PDF]

Resource Sharing for BookAhead and InstantaneousRequest Calls.
Teletraffic Contributions for the Information Age, Proceedings of ITC~15,
V. Ramaswami and P. E. Wirth (eds.), Elsevier,
Amsterdam, 1997, pp. 539548 (with Albert G. Greenberg and Rayadurgam Srikant).
1998

Numerical Inversion of Multidimensional Laplace Transforms by the Laguerre Method.
Performance Evaluation, vol. 31, 1998, pp. 229243
(with Joseph Abate and Gagan L. Choudhury).
[published PDF]

Calculating Transient Characteristics of the Erlang Loss Model by
Numerical Transform Inversion.
Stochastic Models, vol. 14, No. 3, 1998, pp. 663680. (with Joseph Abate)
[PDF]
[published PDF]

Extending the EffectiveBandwidth Concept to Networks with Priority Classes.
IEEE Communications Magazine, vol. 36, No 8, August 1998, pp. 7884. (with Arthur W. Berger)
[published PDF]

Effective Bandwidths with Priorities.
IEEE/ACM Transactions on Networking,
vol. 6, No. 4, August 1998, pp. 447460 (with Arthur W. Berger).
[published PDF]

Uniform Acceleration Expansions for Markov Chains with TimeVarying Rates.
Annals of Applied Probability, vol. 9, No. 4, 1998. (with William A. Massey)
[published PDF]

Periodic Load Balancing.
Queueing Systems, vol. 30, Nos. 12, 1998, pp. 203250
(with Gísli Hjálmtýsson).
[published PDF]

Approximations for Periodic Load Balancing.
37th IEEE Conference on Decision and Control, Tampa, Florida
(with Gísli Hjálmtýsson).

Fitting Mixtures of Exponentials to LongTail Distributions to Analyze Network Performance Models.
Performance Evaluation,
vol. 31, 1998, pp. 245279 (with Anja Feldmann).
[published PDF]

A Source Traffic Model and its Transient Analysis for Network Control.
Stochastic Models, vol. 14, Nos. 1 and 2, 1998, pp. 5178 (with Nicholas G. Duffield).
[PostScript]
[PDF]

Large Deviations for Inverse Processes with Nonlinear Scalings.
Annals of Applied Probability,
vol. 8, No. 4, 1998, pp. 9951026 (with Nicholas G. Duffield).

Functional Large Deviation Principles for Waiting and Departure Processes.
Probability in the Engineering and Informational Sciences, vol. 12, 1998, pp. 479507 (with Anatolii Puhalskii).
[published PDF]

Verifying Cell Loss Requirements in HighSpeed Communication Networks.
Journal of Applied Mathematics and Stochastic Analysis,
special issue dedicated to R. Syski,
vol. 11, No. 3, Fall 1998, pp. 319338. (with Kerry W. Fendick)
[published PDF]
1999

Modeling ServiceTime Distributions with NonExponential Tails: Beta Mixtures
of Exponentials.
Stochastic Models, vol. 15, No. 3, 1999, pp. 517546. (with Joseph Abate)
[PDF]
[published PDF]

Improving Service By Informing Customers About Anticipated Delays.
Management Science,
vol. 45, No. 2, February 1999, pp. 192207.
[published PDF]

Predicting Queueing Delays.
Management Science, vol. 45, No. 6, June 1999, pp. 870888.
[published PDF]

Dynamic Staffing in a Telephone Call Center Aiming
to Immediately Answer All Calls.
Operations Research Letters, vol. 24, June 1999, pp. 205212.
[PDF]
[published PDF]

Resource Sharing for BookAhead and InstantaneousRequest Calls.
IEEE/ACM Transactions on Networking, vol. 7, No. 1, February 1999, pp. 1022 (with Albert G. Greenberg and Rayadurgam Srikant).
[published PDF]

Modeling ServiceTime Distributions with NonExponential Tails: Beta Mixtures
of Exponentials.
Stochastic Models, vol. 15, No. 3, 1999, pp. 517546
(with Joseph Abate).
[PDF]

Explicit M/G/1 WaitingTime Distributions for a Class of
LongTail ServiceTime Distributions.
Operations Research Letters, vol. 25, No. 1, August 1999, pp. 2531
(with Joseph Abate).
[published PDF]

An Introduction to Numerical Transform Inversion and its
Application to Probability Models, in
Computational Probability, W. Grassman (ed.),
Kluwer, Boston, 1999, pp. 257323
(with Joseph Abate and Gagan L. Choudhury).
[PDF]

InfiniteSeries Representations of Laplace Transforms of Probability Density Functions for Numerical Inversion.
Journal of Operations Research Society of Japan, vol. 42, No. 3,
September 1999, pp. 268285. (with Joseph Abate)
[published PDF]

Computing Laplace Transforms for Numerical Inversion Via Continued Fractions.
INFORMS Journal on Computing, vol. 11, No. 4, Fall 1999, pp. 394405. (with Joseph Abate)
[published PDF]

Variance Reduction in Simulations of Loss Models.
Operations Research, vol. 47, No. 4, JulyAugust 1999,
pp. 509523 (with Rayadurgam Srikant).
[published PDF]

Using Different ResponseTime Requirements to Smooth
TimeVarying Demand for Service.
Operations Research Letters, vol. 24, Nos. 12,
FebruaryMarch 1999, pp. 110.
[PDF]
[published PDF]

Linear Stochastic Fluid Networks. Journal of
Applied Probability, vol. 36, No. 1, March 1999,
pp. 244260 (with Offer Kella).
[PDF]

Winning the Hand of the Princess Saralinda.
Chapter 16, pp. 231246 in
Appied Probability and Stochastic Processes, Festschrift for
Julian Keilson, J. G. Shanthikumar and U. Sumita (eds.),
Kluwer, Boston, 1999 (with Peter W. Glynn).
[PDF]

Decomposition Approximations for TimeDependent Markovian Queueing Networks.
Operations Research Letters, vol. 24, April 1999, pp. 97103.
[PDF]

Partitioning Customers into Service Groups.
Management Science,
vol. 45, No. 11, November 1999, pp. 15791592.
[published PDF]
2000

Network Design and Control Using OnOff and MultiLevel Source Traffic Models with HeavyTailed Distributions.
Chapter in SelfSimilar Network Traffic and Performance Evaluation,
Kihong Park and Walter Willinger, eds., Wiley, New York,
2000, pp. 421445. (with Nicholas G. Duffield).
[PDF]

The Impact of a HeavyTailed ServiceTime Distribution upon
the M/GI/s WaitingTime Distribution,.
Queueing Systems, vol. 36, 2000, pp. 7187.
[published PDF]

Predicting Response Times in ProcessorSharing Queues.
In Proceedings of the Fields Institute Conference on
Communication Networks, P. W. Glynn, D. J. MacDonald
and S. J. Turner, (eds.), Fields Institute Communications 28, American Mathematical Society, 2000, pp. 129. (with Amy R. Ward).
[PDF]

Workload Bounds in Fluid Models with Priorities.
Performance Evaluation, vol. 41, 2000, pp. 249267
(with Arthur W. Berger).
[PDF]

An Overview of Brownian and NonBrownian FCLTs for SingleServer Queues.
Queueing Systems, vol. 36, 2000, pp. 3970.
[published PDF]

Limits for Cumulative Input Processes to Queues.
Probability in the Engineering and Information Sciences,
vol. 14, 2000, pp. 123150.
[PDF]
[published PDF]
2001

Resource Sharing for BookAhead and InstantaneousRequest Calls
Using a CLT Approximation.
Telecommunication Systems,
vol. 16, MarchApril 2001, pp. 233253
(with Riyadurgam Srikant).
[PDF]

A Nonstationary OfferedLoad Model for Packet Networks.
Telecommunication Systems, vol. 13, Nos. 3,4,
MarchApril 2001, pp. 271296.
(with Nicholas G. Duffield and William A. Massey).
[PDF]
[published PDF]

The Reflection Map with Discontinuities.
Mathematics of Operations Research, vol. 26, No. 3, 2001,
pp. 447484.
[PDF]
2002

BOOK: StochasticProcess Limits, published by Springer in 2002 (602 pages).

Internet Supplement to the Book

A TimeDependent QueueingNetwork Model
to Describe LifeCycle Dynamics of
PrivateLine Telecommunication Services,.
Telecommunication Systems, vol. 17, 2002, pp. 938
(with Clement McCalla).
[PDF]
[published PDF]

Necessary Conditions in Limit Theorems for Cumulative Processes.
Stochastic Processes and Their Applications,
vol. 98, 2002, pp. 199209 (with Peter W. Glynn).
[published PDF]

Stochastic Models for the Design and Management of Customer Contact Centers:
Some Research Directions..
working paper, March 2002.
[PDF]

The Erlang B and C Formulas:
Problems and Solutions..
class notes, 2002.
[PDF]
2003

How Multiserver Queues Scale with Growing CongestionDependent Demand.
Operations Research, vol. 51, No. 4, 2003, pp. 531542.
[publishedPDF]
2004

HeavyTraffic Limits for Loss Proportions
in SingleServer Queues.
Queueing Systems, vol. 46, No. 34, MarchApril 2004, pp. 507536.
[publishedPDF]

A Diffusion Approximation for the G/GI/n/m Queue.
Operations Research, vol. 52, No. 6, NovemberDecember 2004, pp. 922941.
[publishedPDF]

EfficiencyDriven HeavyTraffic Approximations
for ManyServer Queues with Abandonments.
Management Science, vol. 50, No. 10, October 2004, pp. 14491461.
[published PDF]
2005

Engineering Solution of a Basic CallCenter Model.
Management Science, vol. 51, No. 2, February 2005, pp. 221235.
[published PDF]

Engineering Solution of a Basic CallCenter Model:
Supplementary Material.
[PDF]
(Extra material related to previous paper.)

HeavyTraffic Limits for the G/H2*/n/m Queue.
Mathematics of Operations Research, vol. 30, No. 1, February 2005, pp. 127.
[published PDF]

Two Fluid Approximations for MultiServer Queues with Abandonments.
Operations Research Letters, vol. 33, 2005, pp. 363372.
[published PDF]

A Staffing Algorithm for Call Centers with SkillBased Routing.
Manufacturing and Service Operations Management (M&SOM), vol. 7, 2005, pp. 276294
(with Rodney B. Wallace).
[published PDF]

A Staffing Algorithm for Call Centers with SkillBased Routing:
Supplementary Material.
(Extra material related to previous paper), 2004.
(with Rodney B. Wallace).
[PDF]
2006

Fluid Models for Multiserver Queues with Abandonments.
Operations Research, vol. 54, No. 1, 2006, pp. 3754
[published PDF].

A MultiClass Fluid Model for a Contact Center with SkillBased Routing.
International Journal of Electronics and Communications (AEU),
Vol. 60, No. 2, 2006, pp. 95102,
[published PDF].

Sensitivity of Performance in the Erlang A Model
to Changes in the Model Parameters.
Operations Research, vol. 54, No. 2, 2006, pp. 247260
[published PDF].

Staffing a Call Center with Uncertain Arrival Rate and Absenteeism.
Production and Operations Management, vol. 15, No. 1, 2006, pp. 88102.
[published PDF].

The Impact of Increased Employee Retention Upon Performance
in a Customer Contact Center.
Manufacturing and Service Operations Management (M&SOM), vol. 8, No. 3,
Summer 2006, pp. 221234.
[PDF]
[published PDF].

Analysis for the Design of Simulation Experiments.
Chapter 13 in Simulation Volume 13 in the
Elsevier series of Handbooks in Operations Research and Management Science,
edited by Shane Henderson and Barry Nelson, pp. 381413.
[PDF]

A Unified Framework for Numerically Inverting Laplace Transforms.
INFORMS Journal of Computing, vol. 18, No. 4, Fall 2006, pp. 408421. (with Joseph Abate).
[PDF]
2007

Coping with TimeVarying Demand when Setting Staffing Requirements for a Service
System.
Production and Operations Management (POMS), vol. 16, No. 1, JanuaryFebruary 2007, pp. 1339.
(with Linda V. Green and Peter J. Kolesar).
[PDF]

Exploiting Regenerative Structure to Estimate Finite Time Averages via Simulation.
ACM Transactions on Modeling and Computer Simulation (TOMACS), Special Issue Honoring Perwez Shahabuddin,
vol. 17, No. 2, April 2007, Article 8, pp. 138.
(with Wanmo Kang and Perwez Shahabuddin).
[PDF]

Exploiting Regenerative Structure to Estimate Finite Time Averages via Simulation:
Supplementary Material.
working paper, 2005.
Supporting material for paper with same title.
(with Wanmo Kang and Perwez Shahabuddin).
[PDF]

TwoMoment Approximations for Maxima.
Operations Research, vol. 55, No. 3, MayJune 2007, pp. 532548.
(with Chuck Crow and David Goldberg).
[PDF]

TwoMoment Approximations for Maxima: supplement.
working paper, 2005. Supporting material for paper with same title.
(with Chuck Crow and David Goldberg).
[PDF]

ValueBased Routing and PreferenceBased Routing
in Customer Contact Centers.
Production and Operations Management, vol. 16, No. 3, MayJune 2007, pp. 277291.
(with Michael E. Sisselman)
[PDF].

A PreferenceBasedRouting Example
Solved by Linear Programming with Excel Solver.
Supporting material for the paper above, 2005.
[PDF].

Empowering CustomerContact Agents Via
PreferenceBased Routing.
SeatLink White Paper paper, 2005.
(with Michael E. Sisselman)
[PDF].

What You Should Know About Queueing Models
to Set Staffing Requirements in Service Systems.
Naval Research Logistics vol. 54, No. 5, August 2007, pp. 476484.
[PDF].

Power Algorithms for Inverting Laplace Transforms.
working paper, 2006.
Informs Journal on Computing, vol. 19, No. 3, Summer 2007, pp. 341355.
(with Efstathios Avdis)
[PDF]

Supplement to "Power Algorithms for Inverting Laplace Transforms."
working paper, 2006.
Supporting material for paper above.
(with Efstathios Avdis)
[PDF].

Analysis of JointheShortestQueue Routing for Web Server Farms.
Performance Evaluation, vol. 64, October 2007, pp. 10621081.
IFIP 7.3 International Symposium on Computer Performance, Modeling, Measurements and
Evaluation (Performance 2007), Cologne, Germany, October 2007.
(with Varun Gupta, Mor HarcholBalter and Karl Sigman)
[PDF].

Simulation Results for JSQ Server Farms with Processor Sharing Servers.
Supporting material for the paper above.
(with Varun Gupta, Mor HarcholBalter and Karl Sigman)
[PDF].

Martingale Proofs of ManyServer HeavyTraffic Limits for
Markovian Queues.
Probability Surveys, vol. 4, 2007, pp. 193267. (with Guodong Pang and Rishi Talreja)
[PDF]. Alternative sources: DOI link and
arXiv link.

Proofs of the Martingale FCLT.
Probability Surveys, vol. 4, 2007, pp. 268302.
[PDF].
Alternative sources: DOI link and
arXiv link.
2008

Staffing of TimeVarying Queues to Achieve
TimeStable Performance.
Management Science, vol. 54, No.2, February 2008, pp. 324338.
(with Zohar Feldman, Avishai Mandelbaum and William A. Massey)
[published PDF]
[ecompanion]

Staffing of TimeVarying Queues to Achieve
TimeStable Performance, Unabridged Version:
Internet Supplement.
working paper, 2005.
(with Zohar Feldman, Avishai Mandelbaum and Bill Massey)
[PDF].

The Last Departure Time from an Mt/G/infinity Queue
with a Terminating Arrival Process.
Queueing Systems, vol. 58, 2008, pp. 77104.
(with David Goldberg)
journal site
[PDF]

Fluid Models for Overloaded MultiClass ManyServer Queueing Systems
with FCFS Routing.
Management Science, vol. 54, No. 8, 2008, pp. 15131527.
(with Rishi Talreja)
[PDF].

Fluid Models for Overloaded MultiClass ManyServer Queueing Systems
with FCFS Routing: Internet supplement.
Supporting material for paper with same title.
(with Rishi Talreja)
[PDF].
2009

The Impact of Delay Announcements in ManyServer Queues with
Abandonment.
Operations Research, vol. 57, No. 1, JanuaryFebruary 2009, pp. 6681.
(with Mor Armony and Nahum Shimkin).
[PDF]

ecompanion.
Operations Research.
(with Mor Armony and Nahum Shimkin).
[PDF]

The Impact of Delay Announcements in ManyServer Queues with
Abandonment: Supplementary Material.
working paper, 2005. Supporting material for paper with same title.
(with Mor Armony and Nahum Shimkin).
[PDF]

HeavyTraffic Limits for ManyServer Queues with Service Interruptions.
Queueing Systems, vol. 61, pp. 167202. (with Guodong Pang)
[PDF].

RealTime Delay Estimation in Call Centers.
Proceedings of the 2008 Winter Simulation Conference, Miami, Fl., December 710, 2008,
S. J. Mason, R. R. Hill, L. Moench, O. Rose (editors),
vol. I, 2009, pp. 28762883. (with Rouba Ibrahim)
[PDF].

Scheduling Flexible Servers with Convex Delay Costs in ManyServer
Service Systems.
Manufacturing and Service Operations Management), vol. 11, No. 2, Spring 2009, pp. 237253.
(with Itay Gurvich)
published PDF.

RealTime Delay Estimation Based on Delay History.
Manufacturing and Service Operations Management, vol. 11, No. 3, Summer 2009, pp. 397415.
(with Rouba Ibrahim)
[PDF].
Articles in Advance from MSOM

Journal Online Appendix to "RealTime Delay Estimation Based on Delay History."
Supporting material for paper above maintained on journal web page.
(with Rouba Ibrahim)
[PDF].

Supplement to "RealTime Delay Estimation Based on Delay History."
Supporting material for paper above.
(with Rouba Ibrahim)
[PDF].

QueueandIdlenessRatio Controls in ManyServer Service Systems.
Mathematics of Operations Research, vol. 34, No. 2, May 2009, pp. 363396.
(with Itay Gurvich)
[PDF]

HeavyTraffic ExtremeValue Limits for Erlang Models.
Queueing Systems, vol. 63, 2009, pp. 1332. (with Guodong Pang)
[PDF].

Responding to Unexpected Overloads in LargeScale Service Systems.
Management Science, vol. 55, No. 8, August 2009, pp. 13531367.
(with Ohad Perry)
[PDF].

Service Interruptions in LargeScale Service Systems.
Management Science, vol. 55, No. 9, September 2009, pp. 14991512. (with Guodong Pang)
[PDF].

RealTime Delay Estimation in Overloaded Multiserver Queues with Abandonment.
Management Science, vol. 55, No. 10, October 2009, pp. 17291742.
(with Rouba Ibrahim)
[PDF].

eCompanion to RealTime Delay Estimation in Overloaded Multiserver Queues with Abandonment.
Management Science, 15 pages.
(with Rouba Ibrahim)
[PDF].

Supplement to "RealTime Delay Estimation in Overloaded Multiserver Queues with Abandonment"
Supporting material for paper above.
(with Rouba Ibrahim)
[PDF].

Markov Chain Models to Estimate the Premium for Extended Hedge Fund Lockups.
Wilmott Journal, vol. 1, No. 56, OctoberDecember 2009, pp. 263293 (with Emanuel Derman and Kunsoo Park).
[PDF].

HeavyTraffic Limits for Waiting Times in ManyServer Queues with Abandonments.
Annals of Applied Probability, vol. 19, No. 6, December 2009, pp. 21372175 (with Rishi Talreja)
[PDF].
2010

Continuity of a Queueing Integral Representation in the M1 Topology.
Annals of Applied Probability, vol. 20, No. 1, January 2010, pp. 214237. (with Guodong Pang)
[PDF].

ServiceLevel Differentiation in ManyServer Service Systems
Via QueueRatio Routing.
Operations Research, vol. 58, No. 2, MarchApril 2010, 316328.
(with Itay Gurvich)
[PDF].

A StochasticDifferenceEquation Model for HedgeFund Relative Returns.
Quantitative Finance, vol. 10, 2010, pp. 701733,
(with Emanuel Derman and Kunsoo Park)
[PDF].

Integer Sequences from Queueing Theory.
Journal of Integer Sequences, vol. 13, 2010, article 10.5.5 (with Joseph Abate).
[PDF].

TwoParameter HeavyTraffic Limits for InfiniteServer Queues.
Queueing Systems, vol. 65, 2010, pp. 325364. (with Guodong Pang)
[PDF].

TwoParameter HeavyTraffic Limits for InfiniteServer Queues: Longer Version
Supporting material for paper above. (with Guodong Pang)
[PDF]

Delay Predictors for Customer Service Systems with TimeVarying Parameters.
Proceedings of 2010 Winter Simulation Conference}, December 2010 (with Rouba Ibrahim).
[PDF].

A Fluid Approximation for LargeScale Service Systems: Extended Abstract.
ACM SIGMETRICS Performance Evaluation Review, Special issue on 2010 MAMA conference, vol. 38, No. 2, October 2010 (with Yunan Liu).
[PDF].

HeavyTraffic Limits for Nearly Deterministic Queues: Extended Abstract.
ACM SIGMETRICS Performance Evaluation Review, Special issue on 2010 MAMA conference, vol. 38, No. 2, October 2010 (with Karl Sigman).
[PDF].
2011

Brownian Motion and the Generalized Catalan Numbers.
Journal of Integer Sequences, vol. 14, 2011, article 11.2.6 (with Joseph Abate).
[PDF].

Biography: Ward Whitt.
Production and Operations Management, vol. 20, No. 3, MayJune 2011, pp. viiviii.
[PDF].

RealTime Delay Estimation Based on Delay History in ManyServer Queues with TimeVarying Arrivals.
Production and Operations Management, vol. 20, No. 5, SeptemberOctober 2011, pp. 654667 (with Rouba Ibrahim).
[PDF].

LargeTime Asymptotics for the G_t/M_t/s_t+GI_t ManyServer Fluid Queue with Abandonment.
Queueing Systems, vol. 67, 2011, pp. 145182 (with Yunan Liu).
[PDF].

An ODE for an Overloaded X Model Involving a Stochastic Averaging Principle.
Stochastic Systems, vol. 1, No. 1, 2011, pp. 59108 (with Ohad Perry).
[PDF].

Longer version with additional appendix.
[PDF].

Nearly Periodic Behavior in the The Overloaded G/D/S+GI Queue.
Stochastic Systems, vol. 1, No. 2, 2011, pp. 340410 (with Yunan Liu).
[PDF].

The Asymptotic Variance of Departures in Critically Loaded Queues.
Advances in Applied Probability, vol. 43, No. 1, 2011, pp. 243263 (with Ahmad Al Hanbali, Michel Mandjes and Yoni Nazarathy).
[PDF].

HeavyTraffic Limits for Nearly Deterministic Queues.
Journal of Applied Probability,
vol. 48, September 2011, pp. 657678 (with Karl Sigman).
[PDF].

HeavyTraffic Limits for Nearly Deterministic Queues:
Stationary Distributions.
Queueing Systems, vol. 69, No. 2, 2011, pp. 145173 (with Karl Sigman).
[PDF].

A Network of TimeVarying ManyServer Fluid Queues with Customer Abandonment.
Operations Research, vol. 59, JulyAugust 2011, pp. 835846 (with Yunan Liu).
[PDF].

ecompanion.
[PDF].

Longer version with additional appendix.
[PDF].

A Fluid Approximation for Service Systems Responding to Unexpected Overloads.
Operations Research, vol. 59, SeptemberOctober 2011, pp. 11591170 (with Ohad Perry).
Journal version: [PDF].

WaitTime Predictors for Customer Service Systems with TimeVarying Demand and Capacity.
Operations Research, vol. 59, SeptemberOctober 2011, pp. 11061118 (with Rouba Ibrahim).
[PDF]
2012

Fitting BirthandDeath Queueing Models to Data.
Statistics and Probability Letters, vol. 82, 2012, pp. 9981004.
[PDF].

The G_t/GI/s_t+GI ManyServer Fluid Queue.
Queueing Systems, vol. 71, No. 4, 2012, pp. 405444 (with Yunan Liu)
[PDF].

The G_t/GI/s_t+GI ManyServer Fluid Queue: Longer Online Version with Appendix.
[PDF].

The Impact of Dependent Service Times on LargeScale Service Systems.
Manufacturing and Service Operations Management, vol. 14, No. 2, Spring 2012, pp. 262278
(with Guodong Pang).
[PDF].

InfiniteServer Queues with Batch Arrivals and Dependent Service Times.
Probability in the Engineering and Information Sciences, vol. 26, 2012, pp.197220
(with Guodong Pang).
[PDF].
 Prepublished version with correct references to our previous papers;
reference [17] missing in published version.

Extending the FCLT Version of L = lambda W.
Operations Research Letters, vol. 40, 2012, pp. 230234.
[PDF].

A ManyServer Fluid Limit for the G_t/GI/s_t+GI Queueing Model Experiencing Periods of Overloading.
Operations Research Letters, vol. 40, 2012, pp. 307312 (with Yunan Liu).
[PDF].

Stabilizing Customer Abandonment in ManyServer Queues with TimeVarying Arrivals.
Operations Research, vol. 60, No. 6, NovemberDecember 2012, pp. 15511564. (with Yunan Liu).
[PDF].

eCompanion.
[PDF].

Longer version with additional appendix.
[PDF].

A Fluid Model for ManyServer Queues with TimeVarying Arrivals and PhaseType Service Distribution.
ACM SIGMETRICS Performance Evaluation Review, vol. 39, No. 4, March 2012, p. 43
(with Yunan Liu).
2013

TwoParameter HeavyTraffic Limits for InfiniteServer Queues
with Dependent Service Times.
Queueing Systems, vol. 73, No. 2, 2013, pp. 119146 (with Guodong Pang).
[PDF].
 earlier version.
HeavyTraffic Limits for InfiniteServer Queues in Series
with TimeVarying Arrival Rates and Splitting,
Allowing Dependent Service Times at Each Queue.
(with Guodong Pang).
[PDF].

A Fluid Limit for an Overloaded X Model Via a Stochastic Averaging Principle.
Mathematics of Operations Research, vol. 38, No. 2, May 2013, pp. 294349 (with Ohad Perry).
[PDF].

Offered Load Analysis for Staffing.
Manufacturing and Service Operations Management, vol. 15, No. 2, Spring 2013, pp. 166169.
[PDF].

Offered Load Analysis for Staffing: eCompanion.
Manufacturing and Service Operations Management, published on line, January 28, 2013.
[PDF].

Statistical Analysis with Little's Law.
Operations Research, vol. 61, No. 4, JulyAugust 2013, pp. 10301045 (with SongHee Kim).
[PDF].

ecompanion to "Statistical Analysis with Little's Law,". (with SongHee Kim)
[PDF].

Statistical Analysis with Little's Law, Supplementary Material: Technical Report. (with SongHee Kim)
[PDF].

Estimating Waiting Times with the TimeVarying Little's Law.
Probability in the Engineering and Informational Sciences, vol. 27, 2013, pp. 471506
(with SongHee Kim).
[PDF].

Appendix to Estimating Waiting Times with the TimeVarying Little's Law.
(with SongHee Kim)
[PDF].

Using Simulation to Study Statistical Tests for Arrival Processes
and Service Time Models for Service Systems.
Proceedings of the 2013 Winter Simulation Conference,
R. Pasupathy, S.H. Kim, A. Tolk, R. Hill, and M. E. Kuhl, eds., Washington, D.C.
(with SongHee Kim)
[PDF].

ContinuousTime Markov Chain Models to Estimate the Premium for Extended Hedge Fund Lockups.
Annals of Operations Research, vol. 211, No. 1, 2013, pp. 357379 (with Kunsoo Park).
[PDF].
2014

Algorithms for TimeVarying Networks of ManyServer Fluid Queues.
Informs Journal on Computing, vol. 26, No. 1, 2014, pp. 5973 (with Yunan Liu).
[PDF].
 eCompanion
Algorithms for TimeVarying Networks of ManyServer Fluid Queues: eCompanion.
Informs Journal on Computing, vol. 26, No. 1, 2014, (with Yunan Liu).
[PDF].

ManyServer HeavyTraffic Limits for Queues with TimeVarying Parameters.
Annals of Applied Probability, vol. 24, No. 1, 2014, pp. 378421 (with Yunan Liu).
[PDF].

Diffusion Approximation for an Overloaded X Model Via a Stochastic Averaging Principle.
Queueing Systems, vol. 76, 2014, pp. 347401 (with Ohad Perry).
[PDF].

Approximate Blocking Probabilities for Loss Models with Independence and Distribution Assumptions Relaxed.
Performance Evaluation, vol. 80, 2014, pp. 82101 (with Andrew Li)
[PDF].

Choosing Arrival Process Models for Service Systems:
Tests of a Nonhomogeneous Poisson Process.
Naval Research Logistics, vol. 61, No. 1, 2014, pp. 6690
(with SongHee Kim).
[PDF].

Appendix to "Choosing Arrival Process Models for Service Systems:
Tests of a Nonhomogeneous Poisson Process". (with SongHee Kim)
[PDF].

The SteadyState Distribution of the M_{t}/M/infty Queue with a Sinusoidal Arrival Rate.
Operations Research Letters, vol. 42, 2014, pp. 311318.
[PDF].

Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes?
Manufacturing and Service Operations Management, vol. 16, No. 3, 2014, pp. 464480
(with SongHee Kim)
[PDF].

Short online supplement to: "Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes?" (with SongHee Kim)
[PDF].

Appendix to: "Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes?" (with SongHee Kim)
[PDF].

Slides for talk at University of Minnesota in 2015 (with SongHee Kim and Won Chul Cha).
[PDF].

Stabilizing Performance in Networks of Queues with TimeVarying Arrival Rates.
Probability in the Engineering and Informational Sciences, vol. 28, No. 4, 2014, pp. 419449 (with Yunan Liu).
[PDF].

HeavyTraffic Limits for Queues with Periodic Arrival Rates
Operations Research Letters, vol. 42, 2014, pp. 458461.
[PDF].
2015

Stochastic GreyBox Modeling of Queueing Systems: Fitting BirthandDeath Processes to Data.
Queueing Systems, vol. 79, 2015, pp. 391426. (with James Dong).
[PDF].

The Maximum Throughput on a Golf Course.
Production and Operations Management, vol. 24, No. 5, May 2015, pp. 685703.
[PDF].

Poisson and NonPoisson Properties in AppointmentGenerated Arrival Processes: the Case of an Endocrinology Clinic.
Operations Research Letters, vol 43, 2015, pp. 247253 (with SongHee Kim, Ponni Vel and Won Chul Cha).
[PDF].

Appendix to "Poisson and NonPoisson Properties in AppointmentGenerated Arrival Processes: the Case of an Endocrinology Clinic". (with SongHee Kim, Ponni Vel and Won Chul Cha).
[PDF].

The Power of Alternative KolmogorovSmirnov Tests Based on Transformations of the Data.
ACM Transactions on Modeling and Computer Simulation (TOMACS), vol. 24, No. 4, 2015, article 24.
DOI: 10.1145/2699716
(with SongHee Kim)
[PDF].

Appendix to "The Power of Alternative KolmogorovSmirnov Tests Based on Transformations of the Data". (with SongHee Kim)
[PDF].

Achieving Rapid Recovery in an Overload Control for a LargeScale Service System.
INFORMS Journal on Computing, vol. 27, No. 3, Summer 2015, pp. 491506 (with Ohad Perry),
published online, August 6, 2015. Permalink: http://dx.doi.org/10.1287/ijoc.2015.0642
[PDF].

Online Supplement to "Achieving Rapid Recovery in an Overload Control for a LargeScale Service System". (with Ohad Perry)
[PDF].

Analyzing the Pace of Play in Golf.
Journal of Sports Analytics, vol. 1, No. 1, 2015, pp. 4364 (with Qi Fu),
DOI 10.3233/JSA150004.
[PDF]

Stabilizing Performance in a SingleServer Queue with TimeVarying Arrival Rate.
Queueing Systems, vol. 81, 2015, pp. 341378, DOI 10.1007/s111340159462x
[PDF].

Appendix to "Stabilizing Performance in a SingleServer Queue with TimeVarying Arrival Rate".
[PDF].

Using Simulation to Study ServiceRate Controls to Stabilize Performance in
a SingleServer Queue with TimeVarying Arrival Rate
Proceedings of the 2015 Winter Simulation Conference, Huntington Beach, CA, December 69, 2015,
L. Yilmaz, W. K. V. Chan, I. Moon, T. M. K. Roeder, C. Macal, and M. D. Rossetti, eds. (with Ni Ma)
[PDF].

Slides for talk at WSC 2015 in Huntington Beach, CA (with Ni Ma).
[PDF].

Using a BirthandDeath Process to Estimate the SteadyState Distribution of a Periodic Queue.
Naval Research Logistics, vol. 62, No. 8, December 2015, pp. 664685, DOI 10.1002nav.21672 (with James Dong).
[PDF]

Stationary BirthandDeath Processes Fit to Queues with Periodic Arrival Processes.
Earlier version (with James Dong).
[PDF].

Appendix to "Stationary BirthandDeath Processes Fit to Queues with Periodic Arrival Processes". (with James Dong)
[PDF].
2016

Efficient Simulation of NonPoisson NonStationary
Point Processes to Study Queueing Approximations,
Statistics and Probability Letters, vol. 102, 2016, pp. 202207
(with Ni Ma)
[PDF].

Staffing to Stabilize Blocking in Loss Models with TimeVarying Arrival Rates,
Probability in the Engineering and Informational Sciences, vol. 30, No. 2, April 2016, pp. 185211, doi:10.1017/S0269964815000340 (with Andrew Li and Jingtong Zhao).
[PDF]

Approximations for HeavilyLoaded G/GI/n+GI Queues.
Naval Research Logistics, vol. 63, No. 3, April 2016, pp. 187217, DOI: 10.1002/nav.21688
(with Yunan Liu and Yao Yu).
[PDF].

Appendix to "Approximations for HeavilyLoaded G/GI/n+GI Queues". (with Yunan Liu and Yao Yu)
[PDF].

Staffing a Service System with NonPoisson Nonstationary Arrivals.
Probability in the Engineering and Informational Sciences, published online, June 2016,
(with Beixiang He and Yunan Liu).
[PDF].

HeavyTraffic Fluid Limits for Periodic InfiniteServer Queues, Queueing Systems,
vol. 84, 2016, pp. 111143, DOI 10.1007/s111340169494x
[PDF].

A Poisson Limit for the Departure Process from a Queue with Many Busy Servers,
Operations Research Letters, vol. 44, 2016, pp. 602606. DOI 10.1016/j.orl.2016.06.006
[PDF].

Longer version with appendix,
[PDF].

Stabilizing Performance in a Service System with TimeVarying Arrivals and Customer Feedback.
European Journal of Operations Research, published online, August 8, 2016
(with Yunan Liu).
[PDF].

Appendix to: "Stabilizing Performance in ManyServer Queues with TimeVarying Arrivals and Customer Feedback" (with Yunan Liu).
[PDF].
Unpublished

HeavyTraffic Limit for the Initial Content Process.
Submitted to Stochastic Systems (with A. Korhan Aras and Yunan Liu).
[PDF].

Chattering and Congestion Collapse in an Overload Switching Control.
Stochastic Systems, forthcoming (with O. Perry).
[PDF].

A DataDriven Model of an AppointmentGenerated Arrival Processes at an Outpatient Clinic.
(with SongHee Kim and Won Chul Cha).
[PDF].

Appendix to "A DataDriven Model of an AppointmentGenerated Arrival Processes at an Outpatient Clinic". (with SongHee Kim and Won Chul Cha).
[PDF].

Slides for talk at INFORMS 2015 in Philadelphia (with SongHee Kim and Won Chul Cha).
[PDF].

A DataDriven Model of an Emergency Department.
(with Xiaopei Zhang).
[PDF].

A DataDriven Model of an Emergency Department, Appendix: Additional Details. (with Xiaopei Zhang).
[PDF].

Using Robust Queueing to Expose the Impact of Dependence in SingleServer Queues, submitted to
Operations Research (with Wei You)
[PDF].

A Performance Algorithm for Periodic Queues.
submitted to INFORMS Journal on Computing (with Ni Ma).
[PDF].

Online Supplement to ``A Performance Algorithm for Periodic Queues''. (with Ni Ma).
[PDF].

Staffing to Stabilize Blocking in Loss Models with NonMarkovian Arrivals.
(with Jingtong Zhao).
[PDF].

HeavyTraffic Limits for a SingleServer Queue Leading Up to a Critical Point,
Operations Research Letters, forthcoming
[PDF].

TimeVarying Robust Queueing, submitted to
Operations Research (with Wei You)
[PDF].

Creating Work Breaks from Available Idleness.
(with Xu Sun).
[PDF].

Appendix to: "Creating Work Breaks from Available Idleness" (with Xu Sun).
[PDF].

Queues with TimeVarying Arrival Rates: A Bibliography.
[PDF].

A Review of Basic FCLT's
[PDF].
Other Displays of Research Papers: